Suganya Kabirdas

• Process Fresh and Enforcement maintenance applications for

- Women whose husbands have neglected/refused to provide them or their children with reasonable maintenance

- Unwed mothers who do not receive reasonable child maintenance from the child’s father

- Muslim women whose Syariah court orders do not reflect child maintenance

• Provide Legal guidance and counselling for maintenance clients.
• Respond to client enquiries via email.
• Respond to client enquiries via calls and WhatsApp messages at the hotline number.
• Prepare and conduct educational talks for social service professionals and the public.
• Organize and conduct Civil and Muslim legal Clinic 1st and 3rd Mondays of every month.
• Prepare monthly reports, post-event reports, committee meeting minutes and committee Reports.
• Prepare and conduct committee meetings.
• Engage in outreach programmes

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Maintained confidentiality of information regarding clients and company.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Restocked office supplies and consumables to maintain stock levels.
• Coordinate travel arrangements for employees, including but not limited to flight bookings, airport transfers, hotel bookings, travel insurance and itineraries, etc
• Accommodation arrangements for clients including but not limited to hotel bookings, airport transfers, where appropriate
• Assist in obtaining visas for clients, where required
• Arrange courier shipment to local and overseas
• Maintain attendance record, medical and annual leaves

• Enrichment Programmes for kindergarten and Nursery Children. Subjects taught- English, Math and Tamil
• I have taken over 20 classes over the past four years. During covid, Zoom platform was used to conduct lessons, where I learned how to engage students in an online platform.
• Observed students to assess abilities, interests and learning objectives for lesson planning.
• Designed and implemented activities to help students explore and develop interests.
• Provided feedback, guidance and support to students on participation and performance.
• Worked closely with students and parents to increase positive feedback from parents and boost overall student success.

• Provided individual counselling for students to help them understand and manage mental health, emotional, social and behavioural issues in a school setting

● Used various modalities in the interventions

● Conducted intake and risk assessments for students

● Engaged students to identify underlying issues and equipped them with coping skills

● Provided psychoeducation on addiction and recovery-related topics to students

● Attended and responded to crises in a timely and professional manner

● Collaborated with teachers, parents and external agencies to support the well-being of the student

● Undertook administrative duties relating to counselling, e.g. documentation of cases. Maintained client records accurately and timely for submission

● Conducted termination of cases

• Entered and processed patients' prescriptions into internal system.
• Counted, measured, and compounded medications following standard procedures.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.