Suganya D/o Suppayiah

Company Overview: Onsite Facebook

• Improved sales data quality in Facebook's internal CRM system by reviewing and validating data
• Corresponded with internal sales teams and advertisers regarding data discrepancies and policy appeals
• Provided feedback on trends and suggested process improvements for enhanced workflow efficiency
• Managed a minimum of 45 tickets per day

• Managed a logistics team of 10, warehouse operations, and a transportation fleet
• Implemented daily shipping logs using Navision and oversaw inventory control and customer service resolution
• Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
• Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
• Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.

• Supported the sales team with documentation, client follow-up, and tender costing for project bids
• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

• Administered site safety protocols and ensured workers adhered to safety regulations and equipment use
• Developed and enforced site-specific safety plans to minimize risks and maintain a secure workspace.
• Advocated for continuous improvement in terms of occupational health policies within the company, leading to better worker protection measures being implemented over time.

• Managed administrative functions including payroll, equipment imports, and progress reporting for on-site workers
• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
• Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.

• Handled US and HK intranet trading, data entry, and contract settlement
• Provided support to Confirmation team members, contributing to well-organized and efficient program operations.

• Coordinated order processing, car delivery, and handled billing and administrative duties
• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.