Accomplished Executive Administrative & Operations Technical Assistant at HATECKE SERVICE SINGAPORE / EXTINVAL ASIA SDN BHD, showcasing expertise in office administration and problem-solving. Renowned for strong organizational skills and a dependable nature, consistently driving improvements and fostering professional growth.
Offering strong foundation in organizational skills and adaptability, ready to thrive in dynamic office environment. Brings keen ability to pick up new systems and procedures quickly, ensuring seamless operations in support role. Ready to use and develop administrative and coordination skills in any role.
Overview
12
12
years of professional experience
Work History
Executive Administrative & Operations Assistant
HATECKE SERVICE SINGAPORE/EXTINVAL ASIA SDN BHD
01.2023 - Current
Spearheaded office relocation project, minimizing downtime and ensuring seamless transition for all employees.
Managed vendor relationships, negotiating contracts and securing cost-effective services for the organization.
Maintained strict confidentiality while handling sensitive information related to company financials, legal matters, and employee records.
Enhanced executive productivity by managing schedules, appointments, and travel arrangements for multiple C-level executives.
Streamlined office operations by implementing efficient administrative processes and organizational systems.
Optimized expense reporting process, resulting in timely reimbursements and accurate budget tracking.
Increased office efficiency through meticulous document management, including filing systems maintenance and digital archiving solutions implementation.
Provided exceptional support during times of increased workload or absences by stepping in as needed to assist colleagues with their duties or projects.
Coordinated training programs for employees, ensuring that all team members had access to the resources needed for professional growth and development.
Boosted team efficiency with expert calendar management and meeting coordination for cross-functional teams.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Maintained certifications and professional knowledge through participation in specialized training courses, workshops, and seminars to stay current with industry trends and best practices.
Maintained accurate inventory of spare parts to minimize delays in repairs or replacements during critical operations.
Optimized vessel functionality by performing preventative maintenance on hydraulic systems, pumps, valves, and piping networks.
Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
Operated specialized equipment, including winches, cranes and derricks during ship operations.
Troubleshot and resolved mechanical problems with various systems and equipment.
Extensive knowledge of major boat brands.
Ensured safety of passengers and crew by inspecting and repairing life-saving equipment, such as life rafts and fire extinguishers.
Safeguarded company assets by maintaining an accurate inventory of tools, equipment, and supplies.
Prepared proposals, cost estimates, presentations and reports for new projects.
Visited shipyards to observe work and identify concerns.
Operation Manager
TSHAAN ENTERPRISE / VTS ONE TRANS
10.2019 - 01.2023
Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Optimized warehouse space utilization with effective layout planning and storage organization.
Assistan Manager & Management Trainee
Llao Llao
01.2016 - 07.2019
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Barista
Starbuck Coffee Singapore Pte Ltd
02.2013 - 12.2015
Cleaned counters, machines, utensils, and seating areas daily.
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
High School Diploma -
NIIT
MALAYSIA
04.2001 -
Skills
Office administration
Strong organizational skills
Document preparation
Expert problem solving
Calendar management
Advanced time management
Scheduling and planning
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking
Critical thinking
Honest and dependable
Timeline
Executive Administrative & Operations Assistant
HATECKE SERVICE SINGAPORE/EXTINVAL ASIA SDN BHD
01.2023 - Current
Operation Manager
TSHAAN ENTERPRISE / VTS ONE TRANS
10.2019 - 01.2023
Assistan Manager & Management Trainee
Llao Llao
01.2016 - 07.2019
Barista
Starbuck Coffee Singapore Pte Ltd
02.2013 - 12.2015
High School Diploma -
NIIT
04.2001 -
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