Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Development Specialist
ECU Worldwide
01.2024 - Current
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Compiled product and customer data to generate informed profit projections.
Managing certain accounts passed over through regular meetups and assisting with the challenges faced by customers
Expanded business through effective network development, identifying new, and prospective clients.
Business Analyst
ECU WORLDWIDE
11.2022 - 12.2023
Created dashboards to monitor and track key performance indicators.
Developed complex dashboard and reporting tools to track business performance metrics.
Identified patterns and trends in large data sets and provided actionable insights.
Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts.
Utilized data visualization techniques to present and explain complex data sets.
Graduate Trainee
ECU WORLDWIDE
10.2021 - 10.2022
Data Analytics/ Report Management – Managing and preparing excel reports and data visualisation for 5 countries under Cluster Manager for SEA - 1.
Preparing visual reports for Sales, Operations and Management on weekly, monthly and ad-hoc basis
Operations – Liaising with the operations team to understand operational pain points
1 on daily basis with Country manager meetings, Local team meetings and excel reports on monthly basis and on ad-hoc basis
Industry Project – Assisted team from SP Jain on the Industry project, “ Entering E-Commerce logistics in SEA”.
Research and Development Logistics Intern
HYDROLEAP PTE LTD
12.2020 - 06.2021
Warehouse Management - Assisted in setting up new warehouse system, Inventory Management
Operations - Assisted in procurement of inventory and critical requirements for the warehouse, Smooth running of operations
Assisted in setting new inventory management software for the warehouse and assisted with a layout for the warehouse.
Education
Master of Science - M.Sc in Management - Operations
SINGAPORE MANAGEMENT UNIVERSITY
Singapore
06.2021
Bachelor of Science - Business Management
UNIVERSITY OF LONDON - SINGAPORE INSTITUTE OF MANAGEMENT