Subashini Hari Raja

Objective:
Committed professional dedicated to efficiently managing end-to-end cases and delivering accurate reports within deadlines. Proven ability to resolve conflicts and adapt to diverse challenges, including working across different time zones.

Key Skills:

• End-to-end case management
• Timely and accurate report preparation
• Conflict resolution and proactive coordination
• Flexible and resilient under pressure
• Effective communication and collaboration
• Efficient handling of technical queries
• Multi-tasking and prioritization
• Continuous improvement and capability building

Experience Highlights:

• Managed Salesforce queue effectively and resolved conflicts proactively.
• Delivered HR reports with quick turnaround and performed quality checks.
• Supported Digital HR initiatives including SAP Fieldglass reporting and report optimization projects.
• Actively collaborated with various HR teams to contribute to reporting strategy and continuous improvement culture.

Collaboration:
Actively partnered across HR to contribute to HR Reporting Strategy and Evolution as per plan, collaborating with:

• CW Ops
• IR Resourcing Integrated Support
• Dev Ops
• Resourcing Teams
• RRB/PIO
• Coms & Engage Team
• Capability Building

Continuous Improvement:
Sponsor and drive a continuous improvement culture to continually evolve and meet business needs. Key initiatives include:

• Accelerating Report Optimization Outcome: Drive more self-service, further automate, and eliminate duplicated or redundant reports, focusing on Learning, HRX, and non-HR areas (current progress: 15%).
• Fully embedding Continuous Improvement and Learner mindset into the team: Establishing a "work out loud" culture for active sharing of opportunities, learning from mistakes, and fostering improvements.

Capability Building within People Insights Operations:

• Learning SAP Fieldglass
• Enhancing IR knowledge
• Pursuing PBI (PL 300 Aspirational)
• Exploring data insights and visualization techniques

Reporting:

• Deliver custom and operational reports via Workday and Power BI on various schedules.
• Maintain and update existing reports based on recipient feedback.
• Register and organize new reports in SharePoint, granting access to stakeholders.

Recruitment Reports:

• Provide periodic reports and handle ad-hoc requests via Workday.
• Assist team members with Recruitment reports and CCA.
• Ensure timely delivery of reports within SLAs.

Stakeholder Interaction:

• Clarify requests and provide reports via Salesforce, email, or other channels.
• Refresh and update reports using multiple tools as needed.
• Act as backup for colleagues and ensure customer authorization for report access.

Ad-hoc Reporting:

• Generate scheduled reports globally and run ad-hoc reports with necessary approvals.
• Verify customer authorization and ensure compliance with data privacy policies.

Achievements:

• Successfully delivered numerous ad-hoc reports and handled complex tasks with minimal supervision.
• Demonstrated ownership of end-to-end processes.

• Keyword search for Lazada Project QC check
• Handle customers enquiries via email and live chat
• Respond to customer queries with information about products and services or technical assistance
• Adhering to all company policies and procedures
• Identifying, escalating priority issues and reporting to the high-level management
• Meet personal/team qualitative and quantitative targets
• Other duties as assigned
• Must be willing to work assigned hours.

Recruitment and Selection:

• Request information from law enforcement officials, previous employers, and references to assess employment suitability.
• Process and review employment applications, arranging job advertisements and notifying eligible candidates.
• Conduct interviews, evaluate qualifications, and inform applicants of employment decisions.

Administration and HR Support:

• Administer employee benefit programs and workers' compensation plans.
• Prepare identification cards, badges, and perform security-related tasks.
• Coordinate in-house and external training activities.
• Maintain records, prepare reports, and supervise/training staff.

Skills Development and Accreditation:

• Led the development and certification of international accreditation for Malaysian Skills Diplomas.
• Worked with SQA UK and CILT UK to enhance National Occupation Skills Standards.
• Assisted in tender production for national training programs and developed relationships with local/international institutes.

Strategic Initiatives and Communication:

• Contributed to the advancement of education in Malaysia by aligning offerings with industry demands.
• Communicated product offerings and brand through social media and professional networks.
• Provided support for special programs and ad-hoc tasks for CEO and HOD.

• Coordinate administrative requests for the Department
• Preparing invoice for
• Assisting Project Manager on Tender proposal
• Organize and maintain file and records
• Ensure all the parts received at L2(Warehouse)
• Monitoring/ keep track data and update to Project Manager.

• Admissions
• Registrations
• Cashiering
• Handling insurance claims
• Discharge patients.

• Coordinate administrative requests for the school
• Organize and maintain file and records
• Liaise with cleaning service provider and ensure the delivery of services are fulfilled
• Maintain and monitor drivers' weekly schedules
• Maintain service record for company vehicles
• Booking of transportation for official use
• Coordinate with transport provider on student's transport requirements
• Manage and facilitate Student Accommodation.