Subashini Hari Krishnan
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Executive
United Overseas Bank
2023.04 - Current
- Hit monthly target by hitting the KPI
- Making outbound calls: Telemarketers make calls to potential customers to generate interest, qualify leads, and close sales
- Using scripts: Telemarketers use scripts and sales techniques to engage potential customers
- They may vary from the script when necessary
- Explaining product benefits: Telemarketers explain the benefits of their products or services to potential customers.
Telesales Executive
Chubb Insurance
2022.02 - 2023.04
- Achieving monthly sales target
- Achieving conversion on sales
- Answering customer's questions on products
- Meeting sales quotes
- Understand the products
Customer Service Representative
Maxis
2020.11 - 2022.01
- To prepare customers queries by studying the products,services and customers services process
- To process customers purchase and delivery correctly
- Support customers as a team
- Understand customer needs and assist them accordingly to solve their problems.
Customer Service Executive
STARTEK
2020.08 - 2020.12
- Serve customers by providing products ,service information ,resolving products and service problems
- Attracts potential customers by answering products and service question's and suggesting information about other products and services
- Open customers account by recording account information
- Maintain customer records by updating account information
- Resolve products or service problems by clarifying the customers complain, determinig the cause of problem, selecting and explaining the best solution to.solve the problem,expediting, correction or adjustment and following up to ensure resolution.
Team Leader
First Engineering Ltd
2020.06 - 2020.08
- Provide leadership and line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, Key Performance Indicators (KPls), and quality standards are met in order to meet the requirements of the customer
Telesales Executive
MSIG INSURANCE
2017.10 - 2018.06
- -Contacting potential or existing customers to inform them about a product or service
- -Answering questions about products or the company
- -Asking questions to understand customer requirements and close sales.
Senior Bank Executive
United Overseas Bank
2017.06 - 2018.06
- Understanding of the sales process and dynamics
- A commitment to excellent customer service
- Excellent written and verbal communication skills
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
Telemarketing Executive
Sompo Insurance
2016.11 - 2017.10
- Contact potential or existing customers to inform them about a product or service using scripts -Proven experience as telesales representative or other sales/customer service role -Proven track record of successfully meeting sales quota preferably over the phone -Good knowledge of relevant computer programs and telephone systems -Excellent knowledge of English -Excellent communication and interpersonal skills -Cool-tempered and able to handle rejection -Outstanding negotiation skills with the ability to resolve issues and address complaints
Telemarketers
Ace
2013.08 - 2015.11
- Promote and conduct sales of general insurance products over the phone
- Achieve Key Performance Indicators (KPI) including meeting sales, quality and operational standards
- Complete ongoing training to stay abreast of product, service and policy changes
- Exercised strong interpersonal communication skills with customers and department personnel.
Customer Service Representative
Citigroup
2011.01 - 2013.08
- Help customers effectively manage their credit and other financial needs
- Provide effective and timely resolution of a range of customer inquiries
- Complete ongoing training to stay abreast of product, service and policy changes
- Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities
- Handled a high influx of inbound calls within a dynamic call center environment
- Responded to customer banking inquiries
- Exercised strong interpersonal communication skills with customers and department personnel
- Utilized multiple call center support applications to efficiently assist customers and agents.
Customer Service Representative
Telekom Malaysia
2008.01 - 2010.12
- Manage TMpoint KPI & performance specifically in the waiting time, transaction time, quality standard and productivity targets
- Act as crowd controller and customer's problem solver and able to use certain discretion and decision making in customer's handling
- Follow-through and committed to assist customers and ensure customer's satisfaction and customer experience in every transactions
- Develop team work within TMpoint, foster team based results and able to perform multiple tasks simultaneously
- Analytical and problem solving skills
- Has intimate knowledge of the customers needs
- Is able to communicate clearly, both written and in speech
- Talks in a way the customer can understand
- Has a 'thick skin
Education
Diploma of Information Technology -
Cosmopoint College Johor Bharu
01.2008
Malaysian Certificate of Education -
SEK MENENGAH KULAI BESAR
01.2002
Skills
- Microsoft Office Word 2010
- Microsoft PowerPoint
- Microsoft Excel
- Java Programming
- Web Design
Availability
1month
Certification
Singapore College of Insurance (SCI) Certificate in General Insurance (CGI), Singapore College of Insurance, 01/2014, Current
Personal Information
Expected Salary: $3700 -$4000
Languages
English
Malay Language
Tamil
Timeline
Senior Executive
United Overseas Bank
2023.04 - Current
Telesales Executive
Chubb Insurance
2022.02 - 2023.04
Customer Service Representative
Maxis
2020.11 - 2022.01
Customer Service Executive
STARTEK
2020.08 - 2020.12
Team Leader
First Engineering Ltd
2020.06 - 2020.08
Telesales Executive
MSIG INSURANCE
2017.10 - 2018.06
Senior Bank Executive
United Overseas Bank
2017.06 - 2018.06
Telemarketing Executive
Sompo Insurance
2016.11 - 2017.10
Telemarketers
Ace
2013.08 - 2015.11
Customer Service Representative
Citigroup
2011.01 - 2013.08
Customer Service Representative
Telekom Malaysia
2008.01 - 2010.12
Diploma of Information Technology -
Cosmopoint College Johor Bharu
Malaysian Certificate of Education -
SEK MENENGAH KULAI BESAR
Singapore College of Insurance (SCI) Certificate in General Insurance (CGI), Singapore College of Insurance, 01/2014, Current
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