Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Subantaku

Summary

A seasoned leader in the Travis Masiero Restaurant Group, I excel in operations management and team leadership, significantly enhancing operational efficiency and team productivity. My strategic initiatives and mentorship have fostered professional growth, elevating customer satisfaction and streamlining processes for notable business achievements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager (Blue Label Pizza & Wine)

Travis Masiero Restaurant Group
08.2023 - 10.2024
  • Increased operational efficiency by implementing strategic initiatives and streamlining processes.
  • Developed and mentored a high-performing team, fostering professional growth and enhancing team productivity.
  • Enhanced customer satisfaction with consistent delivery of quality service and prompt resolution of issues.
  • Oversaw daily operations to ensure adherence to company policies and achievement of business goals.

Group Sommelier

Travis Masiero Restaurant Group
07.2022 - 08.2023
  • Curated wine selections to enhance dining experience and complement menu items.
  • Increased customer satisfaction by recommending wines based on individual preferences and dish pairings.
  • Conducted staff training sessions to improve knowledge of wine offerings and boost sales.
  • Enhanced wine program, elevating overall restaurant reputation.
  • Developed wine lists to attract diverse clientele and encourage repeat visits.
  • Improved inventory management by organizing and maintaining wine cellar efficiently.
  • Improved wine service standards by implementing best practices and training staff.
  • Negotiated competitive pricing from suppliers, ensuring the best value for both the establishment and its customers.
  • Develop the wine program for Luke’s Alphine Club (Niseko, Japan)

General Manager

Travis Masiero Restaurant Group
07.2018 - 07.2022
  • Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards.
  • Developed leadership skills for improved team performance and morale.
  • Increased profitability with effective budget management and cost control.
  • Streamlined workflow processes to increase efficiency and reduce operational costs.
  • Pivoted the restaurant operation due to COVID
  • Closing of Luke’s at The Heeren (December 2020)
  • Opening of NIXTA concept (Wine & Beverage Program) (January 2021)
  • Opening of The Clubroom (December 2021)
  • Reduced employee turnover by cultivating a positive and inclusive workplace culture.

Restaurant Manager

Travis Masiero Restaurant Group
05.2017 - 07.2018
  • Enhanced customer satisfaction by overseeing daily restaurant operations.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Managed team of up to 6 restaurant staff, maintaining exceptional customer service and quality standards.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Managed staff scheduling for efficient shift coverage and optimal service.
  • Improved inventory management with accurate tracking and forecasting.
  • Trained new staff on restaurant protocols to ensure consistent service quality.

Assistant Restaurant Manager

Travis Masiero Restaurant Group
03.2015 - 05.2017
  • Opening team for Luke's Oyster Bar & Chop House (The Heeren)
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Managed team of up to 4 restaurant staff, maintaining exceptional customer service and quality standards.

Service Supervisor

Travis Masiero Restaurant Group
09.2011 - 03.2015
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

Bachelor of Arts - International Hotel & Tourism Management

International Management Institute
Luzern, Switzerland
12-2010

Diploma - Business Management

Nanyang Polytechnic
Singapore
06-2008

Skills

  • Team leadership
  • Budget management
  • Process optimization
  • Conflict resolution
  • Staff development
  • Vendor negotiation
  • Operations management
  • Team player
  • Inventory control

Certification

  • WSET (Level 2) with Distinction
  • Court of Master Sommelier (Level 1)
  • The Whisky Ambassador

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Indonesian
Intermediate (B1)
Malay
Intermediate (B1)

Timeline

General Manager (Blue Label Pizza & Wine)

Travis Masiero Restaurant Group
08.2023 - 10.2024

Group Sommelier

Travis Masiero Restaurant Group
07.2022 - 08.2023

General Manager

Travis Masiero Restaurant Group
07.2018 - 07.2022

Restaurant Manager

Travis Masiero Restaurant Group
05.2017 - 07.2018

Assistant Restaurant Manager

Travis Masiero Restaurant Group
03.2015 - 05.2017

Service Supervisor

Travis Masiero Restaurant Group
09.2011 - 03.2015

Bachelor of Arts - International Hotel & Tourism Management

International Management Institute

Diploma - Business Management

Nanyang Polytechnic

Similar Profiles

CREATE PROFILE
Subantaku