Suba Manoharran
Summary
Lean Six Sigma certified professional with a strong passion for addressing customer needs and delivering effective solutions. Extensive experience in Information Management with a proven track record of meeting and exceeding customer expectations. Adept at navigating diverse cultural contexts to drive positive outcomes for both customers and the organization.
Customer Retention & Growth: Successfully maintained excellent relationships with clients, achieving a 5-10% contract renewal uprate. Proactively advised on records management improvements, leading to increased engagement and additional services.
Client Management: Oversaw critical Gold & Silver accounts as a Business Development Manager, significantly increasing Gold and Silver contract percentages from 20% to 60%.
Process & Stakeholder Management: Expert in the end-to-end Information Cycle, including Document Storage, Data Protection, Scanning Solutions, and Secure Destruction Services. Effectively managed cross-cultural situations for clients in Asia Pacific, the US, and the UK.
Billing & Process Optimization: Resolved billing disputes, recovering 80% of overdue invoices. Streamlined internal processes to reduce waste and meet service commitments.
Overview
31
31
years of professional experience
Work History
Senior Channel Manager
Fujifilm Business Innovation Singapore
2022.08 - 2024.03
- Developing and maintaining relationships with channel partners.
- Collaborating with partners to develop joint business plans and strategies August 2022 to Present.
- Providing training and support to partners to ensure they have the necessary knowledge and tools to sell Fujifilm products.
- Monitoring partners' performance.
- Acting as a liaison between Fujifilm and channel partners, addressing any issues or concerns that arise.
- Forecasting sales and setting targets for channel partners.
- Working closely with internal teams (sales, marketing, etc.) to ensure alignment with channel partners initiatives.
- Regularly reporting on channel partner performance and providing recommendation for improvement.
Business Development Manager
MJM Services
2022.03 - 2022.07
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Business Development Manager
Iron Mountain
2016.06 - 2021.01
- Oversaw revenue growth for assigned industries.
- Prospected and closed new business to meet annual targets.
- Focused on acquiring and selling to new customers.
- Handled strategic customer relationships, including price negotiations and renewals, with price increases of 5-10%.
- Managed high-value Gold (30%) and Silver (30%) contract customers.
- Delivered product and sales presentations and provided post-sales support.
- Ensured top account management by addressing issues and offering solutions.
- Regularly met with customers to promote services and update them on market advantages and improvements.
- Managed contracts per policy and handled renewals and pricing reviews proactively.
- Collaborated with all departments to ensure customer satisfaction.
Business Development Executive
Iron Mountain
2012.12 - 2016.01
- Drove sales growth through upselling and cross-selling with existing clients.
- Identified and pursued business expansion opportunities within current accounts.
- Managed a large customer base with a mix of Bronze (80%), Silver (15%), and Gold (5%) contracts.
- Built and maintained long-term client relationships.
- Coordinated client needs internally to ensure consistent service.
- Managed client projects, aligning client and company goals.
- Handled multiple clients simultaneously, meeting deadlines.
- Maintained detailed records of client transactions.
Customer Care Team Leader
Iron Mountain
1998.06 - 2012.12
- Promoted to Team Leader within 1 month, managing a team of 10 customer care and data entry specialists.
- Oversaw timely and accurate issuance of ~400 daily work orders.
- Supported phone agents with call-related queries and handled escalated calls.
- Analyzed team performance, motivated staff, and created incentives to achieve goals and boost morale.
- Led hiring, onboarding, and training of new team members on client satisfaction, products, services, and company policies.
- Coordinated with departments on special projects and managed team and supervisor meetings.
- Provided performance appraisals with feedback on strengths and areas for improvement.
- Handled administrative tasks, including call management, tracking expenses, invoice preparation, and timecard management.
Accounts Executive
Berger Paints Singapore Pte Ltd
1995.01 - 1998.01
Accounts Executive
CN West Leisure Park
1993.01 - 1995.01
Education
Diploma - Business Studies
Sumbershire Business School
Singapore1999
Skills
- Customer Retention & Value Selling
- Team Management
- On-Boarding & Customer Training
- Revenue Management
- Critical Negotiation Management
- Contract Renewals
- Project Management
- Upselling & Cross-Selling
- Sales Presentation
- Stakeholder Management
Summary of Work History
Iron Mountain Singapore Pte Ltd
Role-1 – Business Development Manager 2016 – 2021
Role-2 – Business Development Executive 2012 – 2016
Role-3 – Customer Care Team Leader 1998 – 2012
Berger Paints Singapore Pte Ltd
Accounts Executive 1995 – 1998
CN West Leisure Park
Accounts Executive 1993 – 1995
Accomplishments
Professional Certifications and Promotions:
- 1999 : Diploma in Business Studies
- 2011 : Yellow Belt Certified Leader
- 2012 : Six Sigma Certification
- 2012 : Promoted to Customer CARE Executive
- 2013 : Promoted to Business Development Executive
- 2016 : Promoted to Business Development Manager
- 2018 : Winner of Best Team Award (Sales & Marketing)
Safety & Security Team Membership
2015 – 2021
- Member of Safety & Security Team
- Coordinated safety programs to ensure a secure working environment.
- Reviewed and updated safety training programs.
- Identified opportunities to minimize workplace injuries and health issues.
- Organized the yearly safety and security stand-down event, including arranging external speakers.
Courses Completed with NTUC Learning Hub
2021
- Project Management
- Agility in Marketing
- Agile Team Facilitation
- Agile Coaching
- Certified Scrum Master
- Developing an Experimental Mindset Within Teams
- Certified Agile Process Owner
Personal Information
- Available: Immediate
- Nationality: Singaporean
Additional Information
- IT Skills - MS Words, PowerPoint, Excel, Access, Visio, RSSQL, Outlook, Paint, Google Suite (Mail, Hangout, Meet), Hyland OnBase, Salesforce.
- Active volunteer in serving the community on weekends.
- Referrals available upon request.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Senior Channel Manager
Fujifilm Business Innovation Singapore
2022.08 - 2024.03
Business Development Manager
MJM Services
2022.03 - 2022.07
Business Development Manager
Iron Mountain
2016.06 - 2021.01
Business Development Executive
Iron Mountain
2012.12 - 2016.01
Customer Care Team Leader
Iron Mountain
1998.06 - 2012.12
Accounts Executive
Berger Paints Singapore Pte Ltd
1995.01 - 1998.01
Accounts Executive
CN West Leisure Park
1993.01 - 1995.01
Diploma - Business Studies
Sumbershire Business School
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