Suba Manoharran
Summary
Lean Six Sigma certified professional with a strong passion for addressing customer needs and delivering effective solutions. Extensive experience in Information Management with a proven track record of meeting and exceeding customer expectations. Adept at navigating diverse cultural contexts to drive positive outcomes for both customers and the organization.
Customer Retention & Growth: Successfully maintained excellent relationships with clients, achieving a 5-10% contract renewal uprate. Proactively advised on records management improvements, leading to increased engagement and additional services.
Client Management: Oversaw critical Gold & Silver accounts as a Business Development Manager, significantly increasing Gold and Silver contract percentages from 20% to 60%.
Process & Stakeholder Management: Expert in the end-to-end Information Cycle, including Document Storage, Data Protection, Scanning Solutions, and Secure Destruction Services. Effectively managed cross-cultural situations for clients in Asia Pacific, the US, and the UK.
Billing & Process Optimization: Resolved billing disputes, recovering 80% of overdue invoices. Streamlined internal processes to reduce waste and meet service commitments.
Overview
31
31
years of professional experience
Work History
Senior Channel Manager
Fujifilm Business Innovation Singapore
Singapore, Singapore
08.2022 - 03.2024
- Developing and maintaining relationships with channel partners.
- Collaborating with partners to develop joint business plans and strategies August 2022 to Present.
- Providing training and support to partners to ensure they have the necessary knowledge and tools to sell Fujifilm products.
- Monitoring partners' performance.
- Acting as a liaison between Fujifilm and channel partners, addressing any issues or concerns that arise.
- Forecasting sales and setting targets for channel partners.
- Working closely with internal teams (sales, marketing, etc.) to ensure alignment with channel partners initiatives.
- Regularly reporting on channel partner performance and providing recommendation for improvement.
Business Development Manager
MJM Services
Singapore, Singapore
03.2022 - 07.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Business Development Manager
Iron Mountain
Singapore, Singapore
06.2016 - 01.2021
- Oversaw revenue growth for assigned industries.
- Prospected and closed new business to meet annual targets.
- Focused on acquiring and selling to new customers.
- Handled strategic customer relationships, including price negotiations and renewals, with price increases of 5-10%.
- Managed high-value Gold (30%) and Silver (30%) contract customers.
- Delivered product and sales presentations and provided post-sales support.
- Ensured top account management by addressing issues and offering solutions.
- Regularly met with customers to promote services and update them on market advantages and improvements.
- Managed contracts per policy and handled renewals and pricing reviews proactively.
- Collaborated with all departments to ensure customer satisfaction.
Business Development Executive
Iron Mountain
Singapore, Singapore
12.2012 - 01.2016
- Drove sales growth through upselling and cross-selling with existing clients.
- Identified and pursued business expansion opportunities within current accounts.
- Managed a large customer base with a mix of Bronze (80%), Silver (15%), and Gold (5%) contracts.
- Built and maintained long-term client relationships.
- Coordinated client needs internally to ensure consistent service.
- Managed client projects, aligning client and company goals.
- Handled multiple clients simultaneously, meeting deadlines.
- Maintained detailed records of client transactions.
Customer Care Team Leader
Iron Mountain
Singapore, Singapore
06.1998 - 12.2012
- Promoted to Team Leader within 1 month, managing a team of 10 customer care and data entry specialists.
- Oversaw timely and accurate issuance of ~400 daily work orders.
- Supported phone agents with call-related queries and handled escalated calls.
- Analyzed team performance, motivated staff, and created incentives to achieve goals and boost morale.
- Led hiring, onboarding, and training of new team members on client satisfaction, products, services, and company policies.
- Coordinated with departments on special projects and managed team and supervisor meetings.
- Provided performance appraisals with feedback on strengths and areas for improvement.
- Handled administrative tasks, including call management, tracking expenses, invoice preparation, and timecard management.
Accounts Executive
Berger Paints Singapore Pte Ltd
Singapore, Singapore
01.1995 - 01.1998
Accounts Executive
CN West Leisure Park
Singapore, Singapore
01.1993 - 01.1995
Education
Diploma - Business Studies
Sumbershire Business School
Singapore1999
Skills
- Customer Retention & Value Selling
- Team Management
- On-Boarding & Customer Training
- Revenue Management
- Critical Negotiation Management
- Contract Renewals
- Project Management
- Upselling & Cross-Selling
- Sales Presentation
- Stakeholder Management
Summary of Work History
Iron Mountain Singapore Pte Ltd
Role-1 – Business Development Manager 2016 – 2021
Role-2 – Business Development Executive 2012 – 2016
Role-3 – Customer Care Team Leader 1998 – 2012
Berger Paints Singapore Pte Ltd
Accounts Executive 1995 – 1998
CN West Leisure Park
Accounts Executive 1993 – 1995
Accomplishments
Professional Certifications and Promotions:
- 1999 : Diploma in Business Studies
- 2011 : Yellow Belt Certified Leader
- 2012 : Six Sigma Certification
- 2012 : Promoted to Customer CARE Executive
- 2013 : Promoted to Business Development Executive
- 2016 : Promoted to Business Development Manager
- 2018 : Winner of Best Team Award (Sales & Marketing)
Safety & Security Team Membership
2015 – 2021
- Member of Safety & Security Team
- Coordinated safety programs to ensure a secure working environment.
- Reviewed and updated safety training programs.
- Identified opportunities to minimize workplace injuries and health issues.
- Organized the yearly safety and security stand-down event, including arranging external speakers.
Courses Completed with NTUC Learning Hub
2021
- Project Management
- Agility in Marketing
- Agile Team Facilitation
- Agile Coaching
- Certified Scrum Master
- Developing an Experimental Mindset Within Teams
- Certified Agile Process Owner
Personal Information
- Available: Immediate
- Nationality: Singaporean
Additional Information
- IT Skills - MS Words, PowerPoint, Excel, Access, Visio, RSSQL, Outlook, Paint, Google Suite (Mail, Hangout, Meet), Hyland OnBase, Salesforce.
- Active volunteer in serving the community on weekends.
- Referrals available upon request.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Senior Channel Manager
Fujifilm Business Innovation Singapore
08.2022 - 03.2024
Business Development Manager
MJM Services
03.2022 - 07.2022
Business Development Manager
Iron Mountain
06.2016 - 01.2021
Business Development Executive
Iron Mountain
12.2012 - 01.2016
Customer Care Team Leader
Iron Mountain
06.1998 - 12.2012
Accounts Executive
Berger Paints Singapore Pte Ltd
01.1995 - 01.1998
Accounts Executive
CN West Leisure Park
01.1993 - 01.1995
Diploma - Business Studies
Sumbershire Business School