Suba Day
Singapore
Summary
Dedicated and hardworking mental health professional well-versed in providing compassionate, patient-centered care for adults, children and families. Skilled in creating individualized treatment plans that address mental health and emotional needs. Possesses strong verbal and written communication skills, as well as a keen ability to form meaningful relationships with clients. Motivated and results-oriented with experience providing person-centered counseling. Skilled in developing individualized counseling plans, utilizing an array of therapeutic interventions, and evaluating client progress. Proven track record of success in helping individuals reach their goals and improve their overall quality of life.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Coordinator (Permanent Position)
Epworth Community Services (ACS Junior)
06.2022 - Current
- Managed student behavioral issues to optimize after school care environment
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Developed strategies to effectively manage classroom behavior, promote positive childcare environment and ensure student safety
- Identified student needs and collaborated with staff members to assess and solve challenges
- Collaborated with colleagues on curriculum development, implementation of best practices, professional development activities and sharing resources across grade levels
- Organized activities such as games, arts and crafts, music, outdoor play
- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun
- Provided safe and nurturing environment for children of different ages
- Managed multiple tasks simultaneously while responding quickly to changing needs of the children
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities
- Communicated effectively with children's parents or guardians about daily activities, behaviors, and related issues.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Receptionist Administrator (Temporary Position)
James Cook University Psychology Clinic
01.2022 - 06.2022
- Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel
- Assisted with administrative tasks such as data entry, preparing reports, photocopying materials
- Scheduled appointments and maintained calendars for staff members and interns
- Assisted with conference room scheduling and setup to facilitate meetings.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Certified Personal Trainer
Freelance (self-employed)
01.2015 - 12.2021
- Demonstrated exercises to clients and modified them as necessary
- Monitored client progress and provided feedback on exercise performance
- Maintained accurate records of all consultations, assessments, programs and progress notes for each client.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
Management Executive Officer
Ministry of Social and Family Services (MSF)
01.2016 - 06.2016
- Coordinated case conferences
- Carried out ground sensing and community needs analysis
- Identified existing service gaps and improved referral processes
- Facilitated group meetings to assess client needs, develop action plans, and deliver resources
- Collaborated with other professionals in the community such as psychologists, psychiatrists, teachers, probation officers
- To ensure optimal care for clients
- Facilitated partnerships with community organizations to increase program reach and effectiveness
- Spoke to community groups to explain and interpret agency purposes, programs, and policies.
Macom Manager
CapitaLand
08.2014 - 05.2015
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Implemented and developed operational standards, policies and procedures
- Facilitated month-end closing processes, invoicing and journal entries
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Assistant Manager
Superisel P/L
08.2012 - 06.2014
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Monitored sales performance to identify potential areas for improvement.
Tuition Teacher -Group Class (Temporary Position)
Sembawang RC
11.2011 - 12.2012
- Established routines that promoted safety, respect, and learning within the classroom environment
- Demonstrated strong classroom management skills with the ability to diffuse challenging behaviors
- Facilitated small group instruction while providing individualized support as needed.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Customer Service Executive
Xdel P/L
04.2011 - 10.2012
- Built strong relationships with customers through active listening and effective communication
- (Temporary position) (Temporary position) (6 months contract) (6 months contract) Utilized problem-solving skills to identify customer needs and provided tailored solutions
- Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks
- Tracked customer feedback and reported any trends or issues to management team for further analysis
- Responded to telephone inquiries and complaints following standard operating procedures.
Operations Assistant
Shell Marine
12.2009 - 02.2011
- Provided administrative support to leadership to facilitate operations
- Developed and implemented effective strategies to improve operational efficiency
- Implemented procedures to ensure accurate data entry into various databases
- Collaborated with other departments to coordinate activities and operations
- Built and maintained relationships with vendors and suppliers
- Trained staff to drive compliance with newly developed or revised operational procedures
- Developed and maintained efficient filing systems to organize paperwork and documents.
Education
Masters in Counselling Psychology -
James Cook University
BSc in Psychology -
Edith Cowan University
Skills
- Learning Disability Awareness
- Superior Communication Skills
- Suicide Risk Assessments
- Public Speaking Abilities
- Case Management Proficiency
- Intake Assessment
- Client Needs Assessment
- Mental Health Support
- Intervention Planning
- Solution-Focused Counseling
- Character Building
- Site Visits
Certification
Provisional Clinical Member of Singapore Association for Counselling: Membership Number D0942
Affiliations
- James Cook University Alumni
- Singapore Association for Counselling (SAC)
- Australian Alumni Singapore (AAS)
- Trilogic Fitness
- Spartans Boxing Club
- True Fitness Singapore
Languages
English
Advanced (C1)
Tamil
Intermediate (B1)
Timeline
Program Coordinator (Permanent Position)
Epworth Community Services (ACS Junior)
06.2022 - Current
Receptionist Administrator (Temporary Position)
James Cook University Psychology Clinic
01.2022 - 06.2022
Management Executive Officer
Ministry of Social and Family Services (MSF)
01.2016 - 06.2016
Certified Personal Trainer
Freelance (self-employed)
01.2015 - 12.2021
Macom Manager
CapitaLand
08.2014 - 05.2015
Assistant Manager
Superisel P/L
08.2012 - 06.2014
Tuition Teacher -Group Class (Temporary Position)
Sembawang RC
11.2011 - 12.2012
Customer Service Executive
Xdel P/L
04.2011 - 10.2012
Operations Assistant
Shell Marine
12.2009 - 02.2011
Masters in Counselling Psychology -
James Cook University
BSc in Psychology -
Edith Cowan University
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