Summary
Overview
Work History
Education
Skills
Timeline
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Steven Chng

Summary

Dynamic professional with a proven track record in leadership and operations oversight at Tong Seng Produce Pte Ltd. Skilled in planning and scheduling, I successfully boosted sales performance through effective strategies and team coaching. Known for cultivating strong client relationships and enhancing employee satisfaction, I excel in delivering exceptional results.

Overview

27
27
years of professional experience

Work History

Assistant Sales Manager

Tong Seng Produce Pte Ltd
10.2018 - Current
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Negotiated contracts with clients that balanced profitability with excellent customer service standards.
  • Managed and developed sales team.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Negotiated contracts with key clients to secure long-term partnerships.
  • Monitored competitor activities to adjust sales strategies accordingly.

Project Manager

Artisanspace Interior Design
03.2015 - 07.2018
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

CID / Senior Investigation Officer

Singapore Police Force
01.1998 - 01.2015
  • Reduced case resolution time with thorough evidence analysis and effective communication strategies.
  • Led cross-functional teams during multi-faceted investigations, fostering teamwork and cooperation among diverse groups of professionals.
  • Developed comprehensive reports detailing investigative findings, leading to informed decision-making by senior management.
  • Assisted in developing training materials for new hires, focusing on essential skills required for success as an Investigation Officer.
  • Oversaw the investigative process for complex cases, ensuring adherence to protocols and effective case resolution.
  • Conducted high-profile investigations, ensuring confidentiality and maintaining professional integrity throughout the process.

Education

No Degree - Architectural Design And Drafting

Institute of Technical Education
Singapore
05-1998

Skills

  • Leadership and supervision
  • Planning and scheduling
  • Operations oversight
  • Emergency preparedness
  • Space utilization
  • Asset management
  • Grounds management
  • Supplier contracts management
  • Operational efficiency and safety
  • Technical team management

Timeline

Assistant Sales Manager

Tong Seng Produce Pte Ltd
10.2018 - Current

Project Manager

Artisanspace Interior Design
03.2015 - 07.2018

CID / Senior Investigation Officer

Singapore Police Force
01.1998 - 01.2015

No Degree - Architectural Design And Drafting

Institute of Technical Education

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Steven Chng