Steve Soon
Summary
Dynamic and detail-oriented professional with exceptional customer service skills honed at KOI The. Proven ability to efficiently handle cash transactions and maintain a clean workspace. A team player with strong time management abilities, dedicated to enhancing customer satisfaction and streamlining operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Barista
KOI The
06.2025 - 07.2025
- Prepared and served coffee beverages following established recipes and standards.
- Maintained cleanliness and organization of work area to ensure efficiency.
- Assisted customers with menu selections and provided knowledgeable recommendations.
- Operated espresso machine and other equipment, ensuring proper functionality.
- Handled cash transactions accurately while providing exceptional customer service.
- Learned beverage preparation techniques to enhance product quality and consistency.
Cashier Assistant
NTUC Fairprice
11.2022 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances at end of shifts.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Waiter's Assistant
Paul
01.2020 - 12.2021
- Assisted servers in delivering food and beverages efficiently to enhance customer satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Monitored guest needs and communicated effectively with team members to improve service flow.
Education
No Degree - Mechanical Engineering
Ngee Ann Poly
Clementi Road12-2028
No Degree - Higher Nitec Electrical Engineering
Institute of Technical Education
Choa Chu Kang Grove11-2024
No Degree - Electrical Engineering
Institute of Technical Education
CHoa Chu Kang Grove12-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Opening and closing duties
- Exceptional customer service
- Order taking
- Cash register operation
Accomplishments
Completed 2 years of Nitec, course Electrical Engineering.
Completed 2 years of Higher Nitec, course Higher nitec Electrical Engineering.
Played school team for two sports, Basketball and Takraw Started for both sports in my secondary school Queensway.
Languages
English
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Barista
KOI The
06.2025 - 07.2025
Cashier Assistant
NTUC Fairprice
11.2022 - 01.2023
Waiter's Assistant
Paul
01.2020 - 12.2021
No Degree - Mechanical Engineering
Ngee Ann Poly
No Degree - Higher Nitec Electrical Engineering
Institute of Technical Education
No Degree - Electrical Engineering
Institute of Technical Education
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