STEVE SIM SWEE AIK
Summary
Experienced Senior Manager with 10+ years in international hospitality operations and business expansion. Proven success in driving growth and maintaining high standards across Indonesia, Hong Kong, Singapore, and the Philippines. Skilled in franchise management, brand development, and team leadership. Strong in building client relationships and ensuring industry compliance. Seeking opportunities to enhance organizational performance and lead strategic initiatives in hospitality sectors.
Overview
20
20
years of professional experience
Work History
Senior Manager, International Business
OLD TOWN SINGAPORE PTE LTD
04.2010 - Current
- Help International client to expand their business - HK,IDN,PHI & SG.
- Grow and work together as a closed partner.
- Keep good communication with the international team members.
- Support and provide International Team on Old Town standard training and administration guideline to ensure they have followed our procedure and rule & regulation.
- Managing the Brand’s Services and Product.
- Monitor and enhance the food quality and service standard.
- Coordinate, handle and monitor the Export Goods from International Client.
- Ongoing support and provide the useful information or comments if the International Team have any enquiries or matters.
- Coordinated oversea franchise events.
Previous Role – Operation, Training & Recruitment
OTK SINGAPORE PTL LTD
04.2010 - Current
- Oversee whole operation.
- Managed recruitment processes, conducted interviews, and handled job postings.
- Oriented new employees and managed HR-related matters.
- Monitored staff turnover and conducted training on company products and SOPs.
- Managed performance evaluations and developed training programs.
Restaurant Manager Cum Trainer
SAKAE SUSHI
01.2005 - 03.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Trained staff locally and overseas (Hong Kong, China) and set up new outlets.
- Managed food and service quality, cost control, and promotions.
- Managed and control outlet food cost and labour cost.
Education
No Degree - Diploma in Tourism & Hospitality Management
Asian Centre Professional Excellence Campus
Singapore03.2008
Skills
- International Business Management
- Team Leadership and Training
- Operations Management
- Customer Relationship Management
- Training and Development
- Strategic Planning and Execution
Awards
- FLA Awards 2023 – International Franchisor Of The Year (2nd Runner Up)
- FLA Awards 2023 – Established Franchisor (Gold Winner)
- Best Employee Award 2012
- Set Up Oversea Project – Hong Kong and China – Beijing
- Best Outlet Of The Year 2005
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Senior Manager, International Business
OLD TOWN SINGAPORE PTE LTD
04.2010 - Current
Previous Role – Operation, Training & Recruitment
OTK SINGAPORE PTL LTD
04.2010 - Current
Restaurant Manager Cum Trainer
SAKAE SUSHI
01.2005 - 03.2010
No Degree - Diploma in Tourism & Hospitality Management
Asian Centre Professional Excellence Campus
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