Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephen Suresh Kumar K Raman

Summary

Proven leader in the hospitality sector, adept at operations management and team leadership, significantly enhancing customer satisfaction at Pasta Fresca. Excelled in inventory control, staff training, and fostering a positive work environment. Demonstrated ability to boost efficiency and quality, with a keen focus on customer engagement and operational excellence.

Overview

2021
2021
years of professional experience

Work History

Restaurant Manager

Pasta Fresca
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Hawker

NEA
06.2018 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Restaurant Manager

Cha Cha Cha
01.1995 - 11.1997
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

Diploma - Audio Engineering

School of Audio Engineering
03.1994

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Operations Management
  • Point of Sale (POS) system operation

Languages

English
Bilingual or Proficient (C2)

Timeline

Hawker

NEA
06.2018 - 11.2020

Restaurant Manager

Cha Cha Cha
01.1995 - 11.1997

Restaurant Manager

Pasta Fresca

Diploma - Audio Engineering

School of Audio Engineering
Stephen Suresh Kumar K Raman