Stephen Chee Seng Tan
SINGAPORE
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Jewellery Sales Executive position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Project Sales Executive
SOON BEE HUAT
08.2022 - Current
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Senior Cabin Crew Member
JETSTAR ASIA
02.2017 - 08.2022
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Increased revenue from in-flight sales by effectively promoting products and services available to passengers.
- Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Delivered food and beverage service, reading material and other in-flight services.
Assistant Stage Manager
Damansara Performance Art Center
02.2013 - 12.2016
- Enhanced show quality by ensuring timely execution of scene changes and prop management.
- Assisted in increasing production efficiency by managing rehearsal schedules and coordinating communication between departments.
- Contributed to a safe working environment by maintaining proper backstage protocols and procedures.
- Supported the Stage Manager with daily tasks, resulting in a smoother running production process.
- Ensured on-time set changes by efficiently organizing crew members and delegating tasks accordingly.
- Aided in reducing technical issues by diligently tracking props, costumes, and set pieces throughout performances.
- Managed backstage activities, contributing to seamless transitions between scenes during live productions.
- Implemented effective stage blocking techniques for improved audience engagement during performances.
- Collaborated with lighting designers on cue placement, resulting in visually stunning shows that complemented the storylines effectively.
- Provided support during load-in/load-out processes, ensuring a smooth transition from venue to venue during tours or transfers.
- Achieved successful performances by remaining attentive and responsive to the needs of the cast, crew, and production team throughout the entire rehearsal and show run process.
- Coordinated paperwork for stage manager and production team.
- Checked lighting and music against production plans and quickly addressed issues.
- Enforced safety measures due to potential stage equipment hazards.
- Worked with director to develop effective use of rehearsal times.
- Developed project budgets and managed production costs.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Education
Associate of Arts - FOUNDATION IN MUSIC
UCSI UNIVERSITY
KUALA LUMPUR, CHERAS10.2011
High School Diploma -
SMK METHODIST ACS IPOH
MALAYSIA 12.2005
Skills
- Professional Networking
- Business Development and Planning
- Lead Prospecting
- Business Networking
- Sales Funnel Management
- Persuasive Selling
- Sales Team Leadership
- Sales Planning
- Public Speaking
- Sales Expertise
- Service Promotions
- Sales Presentations
Languages
Malay
Chinese (Cantonese)
Chinese (Mandarin)
English
Timeline
Project Sales Executive
SOON BEE HUAT
08.2022 - Current
Senior Cabin Crew Member
JETSTAR ASIA
02.2017 - 08.2022
Assistant Stage Manager
Damansara Performance Art Center
02.2013 - 12.2016
Associate of Arts - FOUNDATION IN MUSIC
UCSI UNIVERSITY
High School Diploma -
SMK METHODIST ACS IPOH
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