Stephanie Wong
Summary
Experienced with managing guest interactions and ensuring seamless experience. Utilizes communication and problem-solving skills to address and resolve concerns effectively. Track record of enhancing guest satisfaction and fostering welcoming environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Guest Relations Officer
JetQuay
09.2022 - Current
- Greeted guests upon arrival and offered assistance.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Supported guests with check-ins.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Trained new staff members on company policies, procedures, and customer service standards.
Aviation Security Officer
Certis
11.2016 - 06.2021
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
Education
Diploma - Physiotherapy
Masterskill College
Malaysia10.2015
Skills
- Guest services
- Exceptional communication
- Teamwork
- Customer service
Timeline
Guest Relations Officer
JetQuay
09.2022 - Current
Aviation Security Officer
Certis
11.2016 - 06.2021
Diploma - Physiotherapy
Masterskill College