CRM
Stephanie Tan
Procurement Sales Administration
Summary
Dynamic professional with a proven track record at Hitachi Sunway Information Systems, excelling in operations management and process improvement. Adept at coaching teams and collaboration, I successfully enhanced order processing efficiency and maintained strong supplier relationships, driving significant improvements in customer satisfaction and operational standards.
Overview
17
17
years of professional experience
13
13
Certifications
4
4
Languages
Work History
Team-Lead Procurement Sales Administration
Hitachi Sunway Information Systems Sdn Bhd
08.2016 - Current
- Sales order processing including costing sheet approval, generating sales order record in system and customer billing.
- Issuance of purchase order and processing supplier's bill.
- Order placement on supplier portal.
- Purchaser, dealing with local and oversea suppliers (Singapore, Taiwan, Indonesia & Vietnam)
- Monitor order status and proactively communicate delays or changes to customers.
- Support sales teams by providing order tracking and customer updates.
- Ensure compliance with company policies and service standards.
- Maintained database systems to track and analyze operational data.
- Generate monthly sales report to sales division and finance.
- Generate monthly sales performance report.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
District Operation Supervisor
Pusat Bahasa Titian Jaya (CES Group Pte Ltd)
08.2008 - 07.2016
- Ensure the smooth operation of the administration duties.
- Ensure daily administration of cash in, including banking and appropriate reports to the Accounts Department.
- To develop and implement strategies to improve key results, which are important to the company business.
- To develop and maintain positive working relationships with Management, Administration, Service and Sales Personnel.
- To analyze, plan and implement strategies to bring down bad debts.
- To assist BOM in monitoring progress of sales activities, including incentives and charge back.
- To ensure that all districts are maintained in worthy operational standards.
Education
SPM
SMK Seri Saujana
Kuala Lumpur01-2007
Skills
Operations management
Process improvement
Coaching and mentoring
Teamwork and collaboration
Multitasking
Word, Excel, Outlook
Software
JD Edwards
Oracle Netsuite
Word, Excel, Outlook
Certification
Certificate of Commendable Service (CES Group Pte Ltd)
Timeline
Certificate of Critical Thinking in Problem Solving & Decision Making
02-2025
Certificate of Situational Leadership
01-2025
Certificate of Stay Relevant with Growth Mindet
12-2024
Certificate of Employee Choice (Hitachi Sunway Information Systems Sdn Bhd)
07-2024
Certificate of A+ Employee (Hitachi Sunway Information Systems Sdn Bhd)
11-2023
Certificate of Power Query with Microsoft Excel
10-2023
Certificate of Employee Choice (Hitachi Sunway Information Systems Sdn Bhd)
05-2023
Team-Lead Procurement Sales Administration
Hitachi Sunway Information Systems Sdn Bhd
08.2016 - Current
Certificate of Operation Appreciation 2015 (CES Group Pte Ltd)
12-2015
Certificate of Operation Appreciation 2014 (CES Group Pte Ltd)
12-2014
Certificate of 5 Years Long Services (CES Group Pte Ltd)
12-2013
Certificate of Operation Appreciation 2013 (CES Group Pte Ltd)
12-2013
Certificate of Excellence in Customer Service (CES Group Pte Ltd)
12-2012
Certificate of Commendable Service (CES Group Pte Ltd)
12-2011
District Operation Supervisor
Pusat Bahasa Titian Jaya (CES Group Pte Ltd)
08.2008 - 07.2016
SPM
SMK Seri Saujana
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