Summary
Overview
Work History
Education
Skills
Interests
Travelling and cooking
Timeline
Generic

STEPHANIE MORAIS

OFFICE MANAGER

Summary


Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience
1
1
Language

Work History

Offce Manager

Provdent Biofuels
12.2023 - Current
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Planned and executed the Company Year End Retreat in Bali for 70 people .
  • Overseeing company charity and social event planning.

Assistant Restaurant Manager

Goodfellas Bar And Grill
12.2022 - 11.2023
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Monthly stock take and audit
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Weekly scheduling.
  • Sales target reviews.
  • Staff training.
  • Developed and implemented strategies to improve revenue and profitability.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

Assistant Restaurant Manager

TAPAS CLUB SINGAPORE
05.2022 - 11.2023
  • Weekly Schedule for staff
  • Monthly inventory
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Solving problems between customers and staff.
  • Retail inventory and sales targets.
  • Developed unique events and special promotions to drive sales.

Assistant Manager

The Exchange Pte Ltd
09.2019 - 11.2021
  • Stock Audit
  • HR roles (renewing of passes and leave tracking)
  • Planning and organizing events
  • Floor service and PR with customers
  • Banking in sales
  • Handling daily reservations
  • Dealing with customer complaints
  • Weekly staff roster
  • Monthly projected sales reports
  • Sales VS Salary reports
  • Staff Training

Client Liaison / Order Management Officer

Xerone Solutions Pte ltd
12.2016 - 08.2019
  • Maintain A/R records; prepare statements, bills and invoices; process payments; respond to customer inquiries regarding account status; and reconcile expenses to general ledger
  • To issue out invoices monthly to clients and on ad hoc basis for events
  • Reconciling of monthly bank statements against all monies received
  • Banking in of outlet cash and cheques and reconciling
  • Ensuring an accurate and on time monthly financial closing for A/R functions
  • Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other entities of contact
  • Monitor, coordinate, and communicate strategic objectives of the business
  • Collaborate and communicate successfully with other entities outside of the business
  • Work with other staff members to develop a greater understanding of the business and any issues that arise
  • Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity
  • Proactively solve conflicts and address issues that could occur between the business and the other entity
  • Promptly respond to incidents and other events as necessary
  • Responsible for receiving all client daily requests
  • Ensure all client orders are fulfilled by the relevant departments (i.e.: Food order to be placed in
  • CK)
  • Ensure proper documentation/communication records are kept between clients and company
  • Ensure proper documentation/communication records are kept between HQ and CK
  • To attend to client complaints and feedback
  • To maintain ledger forms for all client issues and ensure that all matters are resolved and closed
  • To prepare all invoices and supporting documents monthly for all clients
  • To follow up with AR (accounts receivable) from all clients

Sales & Marketing Executive

Seven Atoms Beverages Pte Ltd
12.2016 - 03.2018
  • Sales of Nitro Coffee and Tea in Singapore
  • Customer relations
  • Roadshows overseas and locally (planning, setup and takedown)
  • R&D of beverages produced onsite at the factory
  • Invoicing and reconciliation of payments
  • Technical support to outlets

Human Resource Manager

AAM Advisory Pte Ltd
02.2013 - 12.2013
  • Recruitment and hiring of new employees, applying employment passes for foreign workers and getting them settled in
  • Preparing salary and commissions
  • Identify staff vacancies and recruit, interview and select applicants
  • Filing and updating of personal and company files
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
  • Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates

Education

Diploma - Hospitality, travel and tourism management

Management Development Institute of Singapore (MDIS)

High School Diploma -

Convent of The Holy Infant Jesus (CHIJ) Toa
Singapore
04.2001 -

Skills

Computer Literacy

Microsoft Office

Workflow planning

Budgeting

Data Entry

Planning and Coordination

Written Communication

Good Telephone Etiquette

Scheduling and calendar management

Meeting planning

Clear oral/written communication

Mail handling

Vendor engagement

Interests

Travel

Cooking and Baking

Event Planning

Travelling and cooking

I enjoy travelling around the world during my free time, although having 3 kids now it tends to be a little more complex . However that does not stop me , in the past 2 years we have visited Bali, San Francisco and Thailand and we look to travelling a lot more in the coming years. 

I also enjoy food and hence love trying new recipes and learning about new cuisines whenever I travel around the globe.

Timeline

Offce Manager

Provdent Biofuels
12.2023 - Current

Assistant Restaurant Manager

Goodfellas Bar And Grill
12.2022 - 11.2023

Assistant Restaurant Manager

TAPAS CLUB SINGAPORE
05.2022 - 11.2023

Assistant Manager

The Exchange Pte Ltd
09.2019 - 11.2021

Client Liaison / Order Management Officer

Xerone Solutions Pte ltd
12.2016 - 08.2019

Sales & Marketing Executive

Seven Atoms Beverages Pte Ltd
12.2016 - 03.2018

Human Resource Manager

AAM Advisory Pte Ltd
02.2013 - 12.2013

High School Diploma -

Convent of The Holy Infant Jesus (CHIJ) Toa
04.2001 -

Diploma - Hospitality, travel and tourism management

Management Development Institute of Singapore (MDIS)

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