STEPHANIE LAM THANH HA
Store Manager
Singapore
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
RETAIL STORE MANAGER
NOVELA INTERNATIONAL PTE LTD
09.2024 - Current
- Optimized store displays and appearance via strategic merchandising to enhance the overall shopping experience for customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
SALES SUPERVISOR
SHILLA TRAVEL RETAIL PTE LTD
06.2022 - 06.2024
- Managing 20+ beauty advisors, developing and coaching them on effective sales techniques, resulting in sales increases by 20%.
- In addition, monitoring sales targets and objectives, ensuring that goals are met and exceeded.
- Utilizing CRM software to track customer data and sales activity, analyzing sales data to identify trends, developing action plans, and optimizing sales performance.
- Resolving customer complaints in a timely and professional manner.
- Handling roster and headcount to ensure coverage throughout the shop floors at various locations.
SALES ADMINISTRATOR
DPP ACRYLIC FABRICATION CO. LTD
05.2020 - 06.2022
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Ensured compliance with relevant regulations, including import/export laws and hazardous materials handling guidelines.
- Managed functional areas of logistics.
RECEPTIONIST
FUSION RESORT PHU QUOC
02.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Arts - Tourism And Hospitality Management
EDINBURGH NAPIER UNIVERSITY
SCOTLAND 05.2017 - 11.2018
Skills
- Communication
- Customer Service
- Teamwork
- Computer Skill
- Problem-solving
- Sales leadership
- Interpersonal Skills
- Customer Analysis
Timeline
RETAIL STORE MANAGER
NOVELA INTERNATIONAL PTE LTD
09.2024 - Current
SALES SUPERVISOR
SHILLA TRAVEL RETAIL PTE LTD
06.2022 - 06.2024
SALES ADMINISTRATOR
DPP ACRYLIC FABRICATION CO. LTD
05.2020 - 06.2022
RECEPTIONIST
FUSION RESORT PHU QUOC
02.2019 - 03.2020
Bachelor of Arts - Tourism And Hospitality Management
EDINBURGH NAPIER UNIVERSITY
05.2017 - 11.2018
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