Summary
Overview
Work History
Education
Skills
Timeline
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Stephaine Phua

Summary

People-focused sales and operations professional with over a decade of experience helping businesses grow through authentic connections, well-executed events, and thoughtful communication. I’m known for being personable, practical, and resourceful — with a knack for smoothing out complex projects and turning potential leads into long-term relationships. Whether I’m managing budgets, launching campaigns, or coordinating with multiple teams, I thrive on keeping things organized and moving forward.

Overview

12
12
years of professional experience

Work History

Marketing and Operations Manager

Reed Capital Partners
03.2019 - 02.2024
  • Led a brand refresh and developed marketing materials to better reflect who we are, and connect more effectively with clients.
  • Organized and managed client events and seminars—from concept to execution—ensuring smooth logistics and great experiences.
  • Handled day-to-day sales and after-sales support, making sure everything ran smoothly and clients felt taken care of.
  • Liaised with banks and vendors, ensuring compliance with MAS regulations.
  • Client engagement and administrative support.
  • Oversaw compliance with company policies and industry regulations.

Sales Operations Manager

Fullerton Health
04.2017 - 03.2018
  • Managed corporate accounts and worked closely with clients like Mercer and Abbott to ensure successful service delivery.
  • Ran large-scale health events and corporate wellness programs, some with budgets over $500K.
  • Coordinated communication between sales, marketing, and client services teams.
  • Facilitated communication between cross-functional teams to resolve issues quickly and efficiently.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Sales Support Executive (APAC)

UKHO, British High Commission Singapore
05.2012 - 04.2017
  • Supported the regional sales team across Asia Pacific and worked directly with major shipping clients.
  • Built distributor relationships and led client product trainings in the region.
  • Organized events and seminars across APAC to enhance sales and interactions with distributors and their clients.

Education

Bachelor of Business - Human Resources Management

University of Southern Queensland
Australia

Diploma - Marketing

Nanyang Polytechnic
Singapore

Skills

  • B2B Sales & Client Growth
  • Brand & Event Marketing
  • Account Management & Client Retention
  • Cross-Cultural Communication (APAC focus)
  • Project & Vendor Management
  • Fluent in English and Mandarin

Timeline

Marketing and Operations Manager

Reed Capital Partners
03.2019 - 02.2024

Sales Operations Manager

Fullerton Health
04.2017 - 03.2018

Sales Support Executive (APAC)

UKHO, British High Commission Singapore
05.2012 - 04.2017

Bachelor of Business - Human Resources Management

University of Southern Queensland

Diploma - Marketing

Nanyang Polytechnic

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