Steffi Yap Hui Min

1. Audit Administration
• Schedule and coordinate audit activities, meetings, and deadlines
• Manage CaseWare administration, including file creation, access rights, and archival
• Provide technical support to staff on the use of administrative tools and software
• Maintain and manage staff timesheets and training hour records
• Coordinate orientation and onboarding programs for new audit employees
• Compile, maintain, and update physical and electronic records, ensuring accuracy and confidentiality
• Perform customer due diligence checks
• Support drafting and editing of official documents
2. Financial Support
• Compile monthly budget reports and assist with billing processes
3. Corp Sec Responsibilities
• Assist in organizing and maintaining corporate documents in storage
• Arrange for the processing of documents with Notary Public, Singapore Academy of Law, and embassies
• Perform customer due diligence checks
• Support drafting and editing of official documents
4. HR Collaboration
• Collaborate with HR to manage employee attendance
• Facilitate onboarding and offboarding processes for employees
• Organize monthly birthday celebrations
• Assist in planning and coordinating special corporate events
• Schedule appointments and meetings, prepare meeting rooms, and organize necessary materials
• Prepare presentation slides and materials for investor relations meetings and events
5. IT Support
• Provide basic support for laptop and IT-related issues
6. Administrative Support
• Perform administrative tasks such as preparing letters/emails, mailing, printing, scanning, copying, filing documents, and processing purchase requests
• Monitor and manage the procurement of office and pantry supplies for SG and MY
• Handle incoming calls, messages, correspondence, and attend to walk-in guests
7. General Responsibilities
• Perform ad-hoc duties as assigned by management
• Provide support and assistance to team members as required

• Develop and maintain spreadsheets and databases to track, analyze, and report performance and sales data effectively
• Organize and distribute office mail, recording incoming shipments for accurate corporate records
• Process customer orders promptly and accurately, adhering to agreed timelines and service standards
• Respond to inquiries via phone calls, emails, WhatsApp, and live chats, addressing scheduling, prescriptions, and other coordination needs
• Communicate with customers to verify information, complete necessary documentation, and fulfill specific requests efficiently
• Notify customers via mail or telephone regarding order details, including unit prices, shipping dates, and potential delays
• Contact customers to collect payments, update information, and ensure a customer-oriented approach to service delivery
• Prepare shipping and invoicing documents with precise details about customer, destination, and materials, ensuring compliance with regulations, including hazardous content identification
• Manage and update corporate website content, ensuring accurate pricing, product listings, and contact information
  Utilize Microsoft Office Suite (Outlook, Excel, Word) to complete daily tasks and maintain organized documentation
• Design listing images, banners, and posters using Canva to enhance visual marketing efforts
  Oversee e-commerce operations across platforms such as Shopee, Lazada, Amazon, Carousell, Qoo10, and WooCommerce
• Coordinate courier services with providers like EasyParcel, J&T, NinjaVan, and Qxpress for efficient logistics management
• Perform general office tasks, including preparing quotations, processing invoices, and managing documentation
• Assist with organizing and supporting special events, such as the Reno Fair Singapore

• Proficient in utilizing Microsoft Office Suite (Outlook, Excel, Word, SharePoint) for daily tasks and documentation
• Experienced in creating and designing visual content using Canva, including artworks, posters, and menus
• Skilled in managing POS system backend operations for Singapore (Novitee, FoodZaps) and Malaysia (YhoFoodie)
• Responsible for overseeing merchant backend processes on platforms such as Advocado, Oddle, Chope, Eatigo, Burpple, Quandoo, Grab, and Foodpanda
• Handle e-commerce operations on platforms including Shopee, Lazada, Amazon, Carousell, and TikTok
• Manage customer inquiries through phone, WhatsApp, and in-person interactions, ensuring excellent service delivery
• Coordinate courier services with providers such as DHL, FedEx, J&T, and NinjaVan to facilitate timely deliveries
• Oversee and manage social media accounts, creating engaging content for platforms such as Facebook, Instagram, and TikTok
• Act as a liaison with suppliers, influencers, and live performers to foster and maintain strong business relationships
• Perform general office duties, including processing purchase orders and invoices efficiently
• Assist in event registration processes for exhibitions and trade shows, including FHA and TFWA
• Conduct stocktaking activities and coordinate delivery logistics to ensure timely and accurate fulfillment of orders

• Utilize Microsoft Office Suite (Excel, Word) to prepare documentation and generate detailed reports
• Oversee e-commerce operations on platforms such as Shopee, Lazada, Qoo10, and the company website, ensuring smooth processes and accurate updates
• Coordinate courier services with providers including NinjaVan, J&T, Qoo10 Express, and FedEx to ensure efficient and timely deliveries
• Address customer inquiries through various communication channels, including phone, email, fax, WhatsApp, and in-person interactions, providing prompt and professional assistance
• Perform general office duties, such as preparing quotations, delivery orders, credit notes, and invoices with precision
• Calculate monthly sales figures and maintain accurate and up-to-date records for internal reporting purposes
• Systematically organize and file corporate documents, including delivery orders, credit notes, and invoices, ensuring easy retrieval and proper documentation
• Conduct regular stocktaking activities and arrange delivery schedules to ensure timely and accurate order fulfillment

• Utilize Microsoft Office Suite (Excel, Word) for efficient documentation and comprehensive reporting
• Manage customer and China agent inquiries through phone, email, WeChat, and WhatsApp, providing timely and professional assistance
• Perform general office tasks, including the preparation of delivery orders and related documentation
• Create and maintain accurate records and databases to ensure up-to-date and reliable information management

• Leverage Microsoft Office Suite (Outlook, Excel, Word) for effective communication and precise documentation
• Utilize AutoCount software to efficiently create and manage quotations, delivery orders, sales orders, purchase orders, and invoices
• Address customer inquiries through various channels, including phone, email, fax, WhatsApp, and in-person interactions, ensuring prompt and professional service
• Monitor and follow up on customer payments to ensure timely and accurate transactions
• Systematically organize and maintain corporate documents, including delivery orders, sales orders, purchase orders, and invoices, ensuring accuracy and accessibility