Steffi Yap Hui Min

Additional Work Scope:
1. Human Resource and Outsourced Payroll Services
= Coordinate onboarding and offboarding processes, ensuring all necessary forms and documentation are completed and accurately filed in folder

= Maintain and update daily leave records and promptly share updates with relevant individuals or departments

= Maintain an up-to-date staff list based on official updates and ensure accuracy of employee data

= Assist in end-to-end recruitment processes, including drafting and posting job advertisements, screening candidate applications, coordinating interviews, and conducting background checks in support of Employment Pass (EP) applications

= Assist in Malaysia payroll processing, including data entry and statutory submissions for KWSP, SOCSO, and PCB

= Assist in end-to-end payroll processing, including salary calculations, report generation, and CPF statutory submissions

= Schedule appointments and meetings, prepare meeting rooms, and organize necessary materials
2. Marketing
= Manage and update the company's LinkedIn and social media with relevant and engaging content to enhance online visibility
Admin Executive
3. Audit and Corporate Secretarial

= Manage CaseWare administration, including file creation, access rights, and archival

= Coordinate onboarding orientation programs for new audit employees and maintaining accurate records of staff timesheets and training hours

= Compile, maintain, and update physical and electronic records, ensuring accuracy and confidentiality

= Perform customer due diligence checks for new clients onboard and conduct annual review for existing clients

= Arrange for the processing of documents with Notary Public, Singapore Academy of Law, and embassies

= Support drafting and editing of official documents
4. General Administration

= Manage office administration including reception, office door access, office supplies, office equipment, telecommunication services and assets inventory list

= Perform administrative tasks such as preparing letters/emails, mailing, printing, scanning, copying, filing documents, and processing purchase requests

= Handle incoming calls, messages, correspondence, and attend to walk-in guests

= Perform ad-hoc duties as assigned by management

= Provide support and assistance to team members as required
5. Information Technology

= Provide basic support for phone, laptop, printer, and IT-related issues

= Process customer orders promptly and accurately, adhering to agreed timelines and service standards

= Respond to inquiries and communicate with customers via phone calls, emails, WhatsApp, and live chats, addressing scheduling, prescriptions, and other coordination needs

= Manage and update corporate website content, ensuring accurate pricing, product listings, and contact information

= Design listing images, banners, and posters using Canva to enhance visual marketing efforts

= Oversee e-commerce operations across platforms such as Shopee, Lazada, Amazon, Carousell, Qoo10, and WooCommerce

= Perform general office tasks, including preparing quotations, processing invoices, and managing documentation

= Assist with organizing and supporting special events, such as the Reno Fair Singapore

1. Wholesale Trade

= Handle e-commerce operations on platforms including Shopee, Lazada, Amazon, and Carousell

= Perform general office duties, including processing purchase orders and invoices efficiently

= Manage customer inquiries through phone, WhatsApp, and in-person interactions, ensuring excellent service delivery

= Conduct stocktaking activities and coordinate delivery logistics to ensure timely and accurate fulfillment of orders
2. Food and Beverage

= Experienced in creating and designing visual content using Canva, including artworks, posters, and menus

= Skilled in managing POS system backend operations for Singapore (Novitee, FoodZaps) and Malaysia (YhoFoodie)

= Responsible for overseeing merchant backend processes on platforms such as Advocado, Oddle, Chope, Eatigo, Burpple, Quandoo, Grab, and Foodpanda

= Oversee and manage social media accounts, creating engaging content for platforms such as Facebook, Instagram, and TikTok

= Act as a liaison with suppliers, influencers, and live performers to foster and maintain strong business relationships

= Assist in event registration processes for exhibitions and trade shows, including FHA and TFWA

= Oversee e-commerce operations on platforms such as Shopee, Lazada, Qoo10, and the company website, ensuring smooth processes and accurate updates

= Address customer inquiries through various communication channels, including phone, email, fax, WhatsApp, and in-person interactions, providing prompt and professional assistance

= Undertake general office duties, including the accurate preparation of quotations, delivery orders, credit notes, and invoices, and ensure systematic filing and organization of related documents for proper record-keeping and efficient retrieval

= Calculate monthly sales figures and maintain accurate and up-to-date records for internal reporting purposes

= Conduct regular stocktaking activities and arrange delivery schedules to ensure timely and accurate order fulfillment