Steffi Yap Hui Min
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
**I bring a can-do attitude, a solutions-oriented mindset, and a commitment to excellence to everything I do.**
Overview
9
9
years of professional experience
Work History
Admin Executive
Meyzer Business Advisory Pte Ltd
11.2023 - Current
- Perform due diligence checks (KYC/CDD) for all new clients for our clients, including audit, corporate secretarial, tax and accounting services.
- Manage and responsible for Caseware administration, i.e., audit file’s creation, access right and file archival.
- Maintain and manage partner's and staff’s timesheet and training hours.
- Provided clerical support to company employees by preparing letters and emails, data entry, mailing, printing, scanning, copying, filing of documents, stocking supplies or providing additional support to technologists as required.
- Manage office administration including reception, office supplies, telecommunication services and office’s assets.
- Assisted in budget preparation and expense tracking for improved financial management within the department.
- Supported drafting and editing of official documents.
- Assist in billing for audit, corporate secretarial, tax and accounting departments.
- Mentored new staff members, guiding them through orientation processes and providing ongoing support as needed.
- Maintained up-to-date inventory of office supplies, ensuring availability of necessary materials for daily operations.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Kept reception area clean and neat to give visitors positive first impression.
- Assist in the recruitment and selection process, including posting job vacancies, screening resumes, arranging interviews with head of department.
- Undertake ad-hoc duties assigned by the management from time to time.
- Provided support during special events such as parties or celebrations by assisting with setup, serving guests, and cleanup efforts afterward.
- Coordinate courier services using DHL, FedEx, SF Express, SingPost and Roadmaster.
Marketing Cum Admin
Kah Hock Repairer & Trading
07.2023 - 11.2023
- Develop and update spreadsheets and databases to track, analyze, and report performance and sales data.
- Sort and distribute office mail, recording incoming shipments for corporate records.
- Process customer orders accurately and within agreed timeframes to meet service standards.
- Respond to inquiries via calls, emails, WhatsApp and live chats regarding scheduling, prescriptions, and other coordination needs.
- Communicate with customers to verify information, complete necessary paperwork, and fulfill specific requests.
- Inform customers via mail or telephone about order details, including unit prices, shipping dates, and anticipated delays.
- Contact customers to collect payments and verify or update existing information, ensuring timely and customer-oriented service.
- Create shipping and invoicing documents with accurate customer, destination, and materials information, including identifying any hazardous contents.
- Manage and maintain corporate website content, ensuring accurate pricing, product listings, and contact information.
- Utilize Microsoft Office Suite (Outlook, Excel, Word) for daily tasks and documentation.
- Create listing images, banners, and posters using Canva.
- Manage e-commerce activities on platforms such as Shopee, Lazada, Amazon, Carousell, Qoo10, and WooCommerce.
- Coordinate courier services through EasyParcel, J&T, NinjaVan, and Qxpress.
- Perform general office duties, including preparing quotations and invoices.
- Assist with special events, such as the Reno Fair Singapore.
Sales and Marketing Executive
Wilfred Global Pte Ltd
02.2022 - 06.2023
- Utilize Microsoft Office Suite (Outlook, Excel, Word, SharePoint) for daily tasks and documentation.
- Create and design visual content using Canva, including artworks, posters, and menus.
- Manage POS system backend operations for Singapore (Novitee, FoodZaps) and Malaysia (YhoFoodie).
- Oversee merchant backend processes for platforms such as Advocado, Oddle, Chope, Eatigo, Burpple, Quandoo, Grab, and Foodpanda.
- Handle e-commerce activities on platforms including Shopee, Lazada, Amazon, Carousell, and TikTok.
- Handle customer inquiries via phone, WhatsApp, and in-person visits.
- Coordinate courier services using DHL, FedEx, J&T, and NinjaVan.
- Manage social media accounts and create engaging content for Facebook, Instagram, and TikTok.
- Liaise with suppliers, influencers, and live performers to enhance business relationships.
- Perform general office duties, including processing purchase orders and invoices.
- Assist in registration processes for events such as FHA and TFWA.
- Conduct stocktaking and arrange delivery jobs to ensure timely fulfillment.
Customer Service Representative (Sales Associate)
Wan Shon Trading Pte Ltd
09.2018 - 01.2022
- Utilize Microsoft Office Suite (Excel, Word) for various documentation and reporting tasks.
- Manage e-commerce operations on platforms such as Shopee, Lazada, Qoo10, and the company website.
- Coordinate courier services with NinjaVan, J&T, Qoo10 Express, and FedEx for efficient deliveries.
- Receive and respond to customer inquiries via phone, email, fax, WhatsApp, and in-person visits.
- Perform general office duties, including preparing quotations, delivery orders, credit notes, and invoices.
- Calculate monthly sales figures and maintain accurate records.
- Organize and file corporate documents, delivery orders, credit notes, and invoices systematically.
- Conduct stocktaking and arrange delivery jobs to ensure timely fulfillment.
Operation Assistant
Covenant Warehousing Sdn Bhd
02.2017 - 08.2018
- Utilize Microsoft Office Suite (Excel, Word) for documentation and reporting tasks.
- Handle customer and China agent inquiries via phone, email, WeChat, and WhatsApp.
- Perform general office duties, including preparing delivery orders.
- Create and maintain records and databases to ensure accurate and up-to-date information.
Sales Coordinator
Soon Hoe Steel Sdn Bhd
02.2016 - 02.2017
- Utilize Microsoft Office Suite (Outlook, Excel, Word) for communication and documentation.
- Use AutoCount software to create and manage quotations, delivery orders, sales orders, purchase orders, and invoices.
- Handle customer inquiries via phone, email, fax, WhatsApp, and in-person visits.
- Follow up on customer payments to ensure timely transactions.
- Organize and file corporate documents, delivery orders, sales orders, purchase orders, and invoices accurately.
Education
Diploma in Business Administration
PSB Academy
Singapore05.2023
Certificate in Business Management
PSB Academy
Singapore03.2022
Foundation Certificate in Business
PSB Academy
Singapore10.2021
Secondary School
SMJK Chung Hwa Klang
Malaysia2014
Skills
- Responsibility
- Time Management
- Dependable and Responsible
- Flexible and Adaptable
- Ability to Multitask
- Fast Learner
- Team Coordination
- Active Listening
- Computer Skills
- Problem-Solving
Additional Information
- Nationality: Malaysian (Singapore PR)
- Date of Birth: 20 May 1998
- Driving License: Class 3
- Languages: Fluent in Mandarin and English
- Availability: 1 Month Notice
- Relevant Skills: Active Listening, Computer Skill, Management Skills, Problem-Solving, Time Management, Teamwork
Timeline
Admin Executive
Meyzer Business Advisory Pte Ltd
11.2023 - Current
Marketing Cum Admin
Kah Hock Repairer & Trading
07.2023 - 11.2023
Sales and Marketing Executive
Wilfred Global Pte Ltd
02.2022 - 06.2023
Customer Service Representative (Sales Associate)
Wan Shon Trading Pte Ltd
09.2018 - 01.2022
Operation Assistant
Covenant Warehousing Sdn Bhd
02.2017 - 08.2018
Sales Coordinator
Soon Hoe Steel Sdn Bhd
02.2016 - 02.2017
Diploma in Business Administration
PSB Academy
Certificate in Business Management
PSB Academy
Foundation Certificate in Business
PSB Academy
Secondary School
SMJK Chung Hwa Klang
Similar Profiles
Winnie KhorWinnie Khor
Finance Manager at Meyzer Buisness Advisory Pte LtdFinance Manager at Meyzer Buisness Advisory Pte Ltd
ERICA CAITLYN FERNANDOERICA CAITLYN FERNANDO
Administrative Assistant at Apex Business Advisory Services Pte LtdAdministrative Assistant at Apex Business Advisory Services Pte Ltd
Johnson Zong LiangJohnson Zong Liang
Director at ZAC Advisory Pte LtdDirector at ZAC Advisory Pte Ltd