Steffi Yap Hui Min

1. Human Resource

• Coordinate onboarding and offboarding processes, ensuring all necessary forms and documentation are completed and accurately filed in folder
• Maintain and update daily leave records and promptly share updates with relevant individuals or departments
• Maintain an up-to-date staff list based on official updates and ensure accuracy of employee data
• Support recruitment activities, including job postings, resume screening and interview arrangements
• Assist with employee background checks for Employment Pass (EP) applications
• Assist in Malaysia payroll processing, including data entry and statutory submissions for KWSP, SOCSO, and PCB
• Assist in planning and coordinating special corporate events
• Schedule appointments and meetings, prepare meeting rooms, and organize necessary materials
• Prepare presentation slides and materials for investor relations meetings and events

2. Marketing

• Manage and update the company's LinkedIn with relevant and engaging content
• Assist in planning and executing content marketing strategies to enhance brand awareness

3. Events Management

• Manage and update social media to enhance online visibility
• Assist in preparing venue hire packages and pricing options with management and partners
• Serve as the main point of contact for all venue events, ensuring smooth coordination
• Coordinate event logistics, equipment setup, and venue arrangements to meets the event needs and specifications
• Maintain detailed, accurate records of all active leases, including documentation related to tenants agreements, terms, rent schedules, and other important details

4. Outsourced Payroll Services

• Coordinate the onboarding process for new client companies engaging payroll services
• Assist in end-to-end payroll processing, including salary calculations, report generation, and statutory submissions
• Respond to client queries related to Human Resource and payroll matters, ensuring timely and accurate support

5. Exempt Financial Advisory

• Coordinate client onboarding processes to ensure seamless account setup and compliance
• Execute and monitor trading activities in accordance with regulatory standards
• Maintain accurate and up-to-date client records, providing ongoing administrative support and account servicing

6. Tax

• Respond to Malaysia client enquiries regarding tax documentation and submission deadlines
• Assist in the preparation and statutory submissions of tax forms including Form E, Form EA, CP22A, and PCB
• Ensure timely and accurate filing in compliance with LHDN regulations
• Maintain comprehensive records of all tax documentation and client communications

7. General Administration

• Manage office administration including reception, office door access, office supplies, office equipment, telecommunication services and assets inventory list
• Perform administrative tasks such as preparing letters/emails, mailing, printing, scanning, copying, filing documents, and processing purchase requests
• Handle incoming calls, messages, correspondence, and attend to walk-in guests
• Perform ad-hoc duties as assigned by management
• Provide support and assistance to team members as required

8. Information Technology

• Provide basic support for phone, laptop, printer, and IT-related issues

1. Audit

• Schedule and coordinate audit activities, meetings, and deadlines
• Manage CaseWare administration, including file creation, access rights, and archival
• Provide technical support to staff on the use of administrative tools and software
• Maintain and manage staff timesheets and training hour records
• Coordinate orientation and onboarding programs for new audit employees
• Compile, maintain, and update physical and electronic records, ensuring accuracy and confidentiality
• Perform customer due diligence checks for new clients onboard and conduct annual review for existing clients
• Support drafting and editing of official documents

2. Corporate Secretarial

• Assist in organizing and maintaining corporate documents in storage
• Arrange for the processing of documents with Notary Public, Singapore Academy of Law, and embassies
• Perform customer due diligence checks for new clients onboard and conduct annual review for existing clients
• Support drafting and editing of official documents

3. Human Resource

• Collaborate with HR to manage employee attendance
• Facilitate onboarding and offboarding processes for employees
• Organize monthly birthday celebrations
• Assist in planning and coordinating special corporate events
• Schedule appointments and meetings, prepare meeting rooms, and organize necessary materials
• Prepare presentation slides and materials for investor relations meetings and events

4. Financial

• Compile monthly budget reports and assist with billing processes

5. General Administrative

• Manage office administration including reception, office supplies, and office equipment
• Perform administrative tasks such as preparing letters/emails, mailing, printing, scanning, copying, filing documents, and processing purchase requests
• Handle incoming calls, messages, correspondence, and attend to walk-in guests
• Perform ad-hoc duties as assigned by management
• Provide support and assistance to team members as required

6. Information Technology

• Provide basic support for phone, laptop, printer, and IT-related issues

• Develop and maintain spreadsheets and databases to track, analyze, and report performance and sales data effectively
• Organize and distribute office mail, recording incoming shipments for accurate corporate records
• Process customer orders promptly and accurately, adhering to agreed timelines and service standards
• Respond to inquiries via phone calls, emails, WhatsApp, and live chats, addressing scheduling, prescriptions, and other coordination needs
• Communicate with customers to verify information, complete necessary documentation, and fulfill specific requests efficiently
• Notify customers via mail or telephone regarding order details, including unit prices, shipping dates, and potential delays
• Contact customers to collect payments, update information, and ensure a customer-oriented approach to service delivery
• Prepare shipping and invoicing documents with precise details about customer, destination, and materials, ensuring compliance with regulations, including hazardous content identification
• Manage and update corporate website content, ensuring accurate pricing, product listings, and contact information
  Utilize Microsoft Office Suite (Outlook, Excel, Word) to complete daily tasks and maintain organized documentation
• Design listing images, banners, and posters using Canva to enhance visual marketing efforts
  Oversee e-commerce operations across platforms such as Shopee, Lazada, Amazon, Carousell, Qoo10, and WooCommerce
• Coordinate courier services with providers like EasyParcel, J&T, NinjaVan, and Qxpress for efficient logistics management
• Perform general office tasks, including preparing quotations, processing invoices, and managing documentation
• Assist with organizing and supporting special events, such as the Reno Fair Singapore

1. Wholesale Trade

• Proficient in utilizing Microsoft Office Suite (Outlook, Excel, Word, SharePoint) for daily tasks and documentation
• Handle e-commerce operations on platforms including Shopee, Lazada, Amazon, and Carousell
• Perform general office duties, including processing purchase orders and invoices efficiently
• Manage customer inquiries through phone, WhatsApp, and in-person interactions, ensuring excellent service delivery
• Coordinate courier services with providers such as DHL, FedEx, J&T, and NinjaVan to facilitate timely deliveries
• Conduct stocktaking activities and coordinate delivery logistics to ensure timely and accurate fulfillment of orders

2. Food and Beverage

• Experienced in creating and designing visual content using Canva, including artworks, posters, and menus
• Skilled in managing POS system backend operations for Singapore (Novitee, FoodZaps) and Malaysia (YhoFoodie)
• Responsible for overseeing merchant backend processes on platforms such as Advocado, Oddle, Chope, Eatigo, Burpple, Quandoo, Grab, and Foodpanda
• Oversee and manage social media accounts, creating engaging content for platforms such as Facebook, Instagram, and TikTok
• Act as a liaison with suppliers, influencers, and live performers to foster and maintain strong business relationships
• Assist in event registration processes for exhibitions and trade shows, including FHA and TFWA

• Utilize Microsoft Office Suite (Excel, Word) to prepare documentation and generate detailed reports
• Oversee e-commerce operations on platforms such as Shopee, Lazada, Qoo10, and the company website, ensuring smooth processes and accurate updates
• Coordinate courier services with providers including NinjaVan, J&T, Qoo10 Express, and FedEx to ensure efficient and timely deliveries
• Address customer inquiries through various communication channels, including phone, email, fax, WhatsApp, and in-person interactions, providing prompt and professional assistance
• Perform general office duties, such as preparing quotations, delivery orders, credit notes, and invoices with precision
• Calculate monthly sales figures and maintain accurate and up-to-date records for internal reporting purposes
• Systematically organize and file corporate documents, including delivery orders, credit notes, and invoices, ensuring easy retrieval and proper documentation
• Conduct regular stocktaking activities and arrange delivery schedules to ensure timely and accurate order fulfillment

• Utilize Microsoft Office Suite (Excel, Word) for efficient documentation and comprehensive reporting
• Manage customer and China agent inquiries through phone, email, WeChat, and WhatsApp, providing timely and professional assistance
• Perform general office tasks, including the preparation of delivery orders and related documentation
• Create and maintain accurate records and databases to ensure up-to-date and reliable information management

• Leverage Microsoft Office Suite (Outlook, Excel, Word) for effective communication and precise documentation
• Utilize AutoCount software to efficiently create and manage quotations, delivery orders, sales orders, purchase orders, and invoices
• Address customer inquiries through various channels, including phone, email, fax, WhatsApp, and in-person interactions, ensuring prompt and professional service
• Monitor and follow up on customer payments to ensure timely and accurate transactions
• Systematically organize and maintain corporate documents, including delivery orders, sales orders, purchase orders, and invoices, ensuring accuracy and accessibility