Steffi Chua

Summary

Dynamic Branch Manager at Ames United with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in branch operations management and relationship building, I successfully improved service quality and fostered strong client relationships, driving performance beyond expectations. A strong team player dedicated to staff development and sales excellence.

Overview

years of professional experience

Work History

Branch Manager

Ames United

02.2014 - 02.2025

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

N Level - N Level

Springfield Secondary School

Singapore

09.2009

Skills

Branch operations management
Customer service
Customer relationships
Excellent time management skills
Team supervision
Relationship building and management
Client relationship management
Relationship management
Strong team-builder
Team player
Staff supervision
Sales management
Staff training
Sales expertise
Excellent communication skills
People-oriented

Accomplishments

Leading a team of 16 staff, 4 month $800k outlet sales in a year. $80k personal sales per month. Work in the same company for 11 years. Good In consulting, 1 million a year from consulting new leads.

Languages

English

Advanced (C1)

Chinese (Mandarin)