Stanley
Summary
Adept at driving operational efficiency and spearheading process improvements, I significantly enhanced team productivity at ST Engineering. My expertise in project management and relationship building, coupled with a knack for negotiating favorable terms, has consistently fostered robust vendor partnerships and streamlined operations, achieving notable cost savings and compliance adherence in Konica Minolta Business Solutions.
Professional with focus on streamlining processes and enhancing efficiency. Known for strong team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in process improvement and resource management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Strategic Operations Manager
Konica Minolta Business Solutions Asia
Singapore
04.2023 - 10.2024
- Worked closely with APAC branch Director to implement risk mitigation measures, safeguarding against potential disruptions or financial losses within the supply chain.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Leading Product Go-To-Market (GTM) in APAC region.
- APAC Region Project lead on Transformation and Innovation Programme (TIP) within Global Branches.
- Marketing and Social Media Engagement to boost product visibility.
- Coordinated efforts across multiple departments to deliver seamless end-to-end solutions for clients, resulting in increased loyalty and repeat business.
- Utilized CRM tools (e.g., Salesforce, Zoho) to track, segment, and nurture leads, optimizing conversion rates and maintaining a healthy sales pipeline.
- Conducted market research and competitive analysis to identify potential client segments, boosting outreach effectiveness and identifying high-value prospects.
- Collaborated with the BD sales team to ensure smooth handoff of leads, contributing to an increase in closed deals or sales opportunities.
Strategic Operations Associate
Konica Minolta Business Solutions
03.2022 - 03.2023
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Cultivated positive relationships with vendors to secure favorable terms and improve supply chain reliability.
- Achieved significant improvements in process compliance by revising and implementing new operational guidelines.
- Implemented cost-saving measures without compromising on quality or efficiency, optimizing operational budgets.
- Streamlined inventory management processes, significantly reducing time spent on stock audits.
- Reduced operational costs, negotiating better rates with suppliers.
- Volunteered to help with special projects of varying degrees of complexity.
- Served as corporate liaison for finance, IT, and marketing departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Management Executive
ST Engineering
04.2021 - 03.2022
- Increased team productivity by implementing efficient project management strategies.
- Optimized supply chain operations by employing advanced forecasting methodologies which resulted in significant reductions of lead times and inventory carrying costs.
- Led a small operations team of 10 comprising of Quality Control, Customer Service, Payroll and Data Entry.
- Oversaw Security Compliance (PDPA and SOPs)
- Communicated with vendors and partners to negotiate contracts and resolve financial discrepancies.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified trends in customer marketplaces to develop valuable solutions.
- Reduced operational risks while organizing data to forecast performance trends.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported regulatory compliance by overseeing audits to verify protocol adherence.
- Streamlined operations for improved efficiency and cost savings through process optimization.
Education
Bachelor of Arts - International Business
Royal Melbourne Institute of Technology
Singapore07-2021
Diploma - Sports And Wellness Management
Nanyang Polytechnic
Singapore09-2016
Skills
- Interpersonal and written communication
- Project Management
- Relationship Building
- Operational Efficiency
- Process Improvements
- Operations Management
- Database Management
- Standard Operating Procedures
- Process enhancements and revisions
- Problem-Solving
- CRM Tools
- Product GTM
- Customer Service
- Basic Python Programming
- Robotic Process Automation (RPA)
Certification
- Project Management Foundations
- RPA Developer Foundation
- Business Problem Solving
- Building Cultural Intelligence
- Introduction to Python Programming
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Strategic Operations Manager
Konica Minolta Business Solutions Asia
04.2023 - 10.2024
Strategic Operations Associate
Konica Minolta Business Solutions
03.2022 - 03.2023
Management Executive
ST Engineering
04.2021 - 03.2022
Bachelor of Arts - International Business
Royal Melbourne Institute of Technology
Diploma - Sports And Wellness Management
Nanyang Polytechnic
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