Stanley Ng Chun Keat
Grant Processing Officer
Singapore
Summary
Experienced with data processing and regulatory compliance. Utilizes problem-solving skills to maintain operational efficiency and data accuracy. Knowledge of industry standards and best practices, ensuring seamless workflow and high-quality results.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Grant Processing officer (Energy Efficiency Grant, Market Readiness Assistance, Productivity Solutions Grant)
Enterprise Singapore - Joint Grant Office
06.2022 - 06.2025
- Process grants applications for Productivity Solutions grant, Energy Efficiency Grant, Market Readiness Assistance.
- Conduct meticulous checks using a strict criterion on the company's eligibility for the different grants.
- Detect potential frauds and flag it up to approving officers.
- Providing objective recommendations to approving officers.
- Processed more than 1000 grant applications.
- Aid Helpdesk officers when the company seeks clarification for the application process or outcome.
- Provide feedbacks to other departments to enhance productivity for the grant application process.
- Communicating with Grant Policy team for updates and alignment.
- Contributed in workplan meetings to discuss on annual work processes and alignment.
- Generate weekly data report for management team for load balancing, grant volume appreciation, and Processing Officers' productivity.
- Contributed to a positive work environment through active participation in team meetings and open communication with colleagues.
- Maintained accurate records for all processed applications, ensuring easy retrieval when needed.
- Verified technical specifications and information details before processing paperwork.
- Improved turnaround times for applications through effective prioritization and multitasking.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Managed a high volume of applications while consistently meeting established deadlines and maintaining accuracy standards.
- Actively participated in ongoing training sessions to ensure up-to-date knowledge on company policies, procedures, and industry regulations.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Prepared hold checklist to outline non-compliant forms.
- Produced variety of statements to distribute via fax or mail to external clients.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Enhanced processing efficiency by streamlining workflows and implementing best practices.
- Identified and recommended changes to existing processes and procedures to improve client satisfaction.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
- Followed-up on discrepancies to assist business partners in customer inquiry investigations.
- Reduced processing errors by conducting thorough quality checks and data validation.
- Updated knowledge about new products, procedures and organizational changes to respond to client requests.
- Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
- Regularly reviewed individual performance metrics against set targets, proactively seeking opportunities for improvement and growth.
- Assisted in the development and implementation of new processing procedures, resulting in increased productivity.
- Processed and recorded new policies and claims.
- Communicated effectively with staff members of operations, finance and clinical departments.
Enforcement and Health Officer (Safe management measures)
Enterprise Singapore
07.2020 - 12.2022
- Conduct routine patrols in malls to project presence to deter and detect any safe management measures breaches.
- Exercise observation skills to determine breaches.
- Training new enforcement officers by providing on job training.
- Putting up situation reports on ground to Headquarters.
- Coordinated and conducted over 10 operations with Multi-Ministry Enforcement Agencies such as Singapore Police Force, Singapore Food Agency to conduct compliance Safe Management Measures compliance inspection.
- Gathering evidence, conducting statement taking interviews, analyzing collated information to ensure completeness in investigation processes, and providing objective recommendations within tight deadline.
- Interpret and accurately applying relevant legislation such as Covid-19 Control Order Regulations and Covid-19 Act onto over 50 investigation reports for Management review.
- Assisted Investigation Officers to set up at least 3 investigation papers to Attorney-General's Chambers for assessment.
- Collaborated with External Legal Council to review complaint and charge sheets for court proceedings.
- Attending to appeals filed and ensuring proper recording of case outcomes.
- Serving orders to defendants.
- Conduct house visits to serve Notice of Composition.
Enforcement officer (Consumer Weight Office)
Enterprise Singapore
06.2021 - 11.2021
- Double-hat arrangement on weekdays with Safe management measures enforcement duties on the weekends.
- Conduct island-wide inspections for products and equipment regarding consumer protection.
- Verifying Safety marks and Accuracy labels validity.
- Conduct online checks on validity of safety marks on controlled goods.
- Compiling list of non-compliant controlled items for Investigating officers to investigate.
- Gathering evidence, analyzing collated information to ensure completeness in investigation processes, and putting up non-compliance reports on ground to Headquarters.
- Data migration of cases from 2015 to 2022 to a newly integrated system.
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Reduced repeat offenses by implementing targeted interventions for identified problem areas or individuals.
- Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
- Streamlined enforcement processes for improved efficiency and effectiveness in addressing violations.
- Assisted with training new enforcement officers, ensuring they were well-prepared to carry out their duties effectively.
- Developed strong working relationships with community members, fostering trust and cooperation between the public and law enforcement authorities.
Safe Management Inspector (Safe management measures)
Simply Toys
04.2020 - 07.2020
- Conduct inspections for tenants in mall on Safe Measurement measures.
- Advise tenants on the latest advisories provided by the government.
- Reporting any altercation between tenants to team leaders.
- Reporting any Non-compliances found doing by tenants to Reporting officer.
- Pilot SG Clean programme as an assessor.
- Assess the tenant using a assessment report if they are qualified to be SG Clean Certified.
- Conduct Training for New Safe management inspectors on board with the SG Clean Programme.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Uphold codes and regulations governing materials, processes, and procedures.
- Conferred with tenants regarding inspection results to recommend corrective procedures and communicate needed rectification.
- Took numerous photos of each tenants for documentation purposes and categorized each picture.
- Accurately inspected and assessed over 400 tenants delivered detailed reports between July 2020- Apr 2021.
Safe Distance Ambassador In-charge
Simply Toys
03.2018 - 04.2020
- Ensuring members of public are in compliance to government advisories on covid-19 measures by patrolling in malls.
- Submitting timely reports on the crowd size via eforms.
- De-escalating altercations between staff or members of public.
- Scheduling routines and work days.
- Conduct briefing for Teammates on the latest advisories.
- Reporting any issues surfaced about member of public or tenants in mall to Reporting Officer.
- Monitoring specific tenants as instructed by reporting officer.
Maintenance In-charge
Xcape Singapore
02.2017 - 02.2018
- Kept track of equipment and stock.
- Implemented scheduled maintenance to achieve operational standards.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Verified proper analysis and troubleshooting of electrical, hydraulic, PLC and pneumatic systems.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Rolled out improved training programs for maintenance employees.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register to record all transactions accurately and efficiently.
- De-escalating any altercations between guests or staff.
Airport Police Patrol Unit Officer [National Serv]
SPF
10.2013 - 09.2015
- Marksman.
- Police defense tactic trained.
- Effect an arrest.
- Team lead of Airport CCTV monitoring and real-time crime monitoring.
- Managed crime scenes to protect personnel and preserve evidence.
- Confronted and resolved emergency and nonemergency situations.
- Provided crime prevention suggestions and recommendations.
- Performed general patrol services and provided traffic control.
- Actively patrolled assigned areas to prevent and detect roadway crimes.
- Talked regularly with tenants to establish rapport and become familiar presence in area.
- Conducted witness interviews and gathered details of cases such as bomb threats, unattended items, seizure of prohibited items.
- Protected life and property through enforcement of regulations and laws.
- Exercise the protected area protected place act.
- Application of TOPSIS for security enhancement program to screen and detect threats.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Recording the unit's movement and facts of case into a log sheet.
Education
Diploma - Counselling
Kaplan Higher Education Institute
03.2016 - 11.2016
Bachelor of Arts - Psychology
Murdoch University
05.2018 - 05.2020
Skills
Document verification
Awards
Covid-19 Resilience Medal, 08/01/23
Timeline
Grant Processing officer (Energy Efficiency Grant, Market Readiness Assistance, Productivity Solutions Grant)
Enterprise Singapore - Joint Grant Office
06.2022 - 06.2025
Enforcement officer (Consumer Weight Office)
Enterprise Singapore
06.2021 - 11.2021
Enforcement and Health Officer (Safe management measures)
Enterprise Singapore
07.2020 - 12.2022
Safe Management Inspector (Safe management measures)
Simply Toys
04.2020 - 07.2020
Bachelor of Arts - Psychology
Murdoch University
05.2018 - 05.2020
Safe Distance Ambassador In-charge
Simply Toys
03.2018 - 04.2020
Maintenance In-charge
Xcape Singapore
02.2017 - 02.2018
Diploma - Counselling
Kaplan Higher Education Institute
03.2016 - 11.2016
Airport Police Patrol Unit Officer [National Serv]
SPF
10.2013 - 09.2015
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