Stanley Ng Chun Keat
Grant Processing Officer
Singapore
Summary
Experienced with data processing and regulatory compliance. Utilizes problem-solving skills to maintain operational efficiency and data accuracy. Knowledge of industry standards and best practices, ensuring seamless workflow and high-quality results.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Grant Processing officer (Energy Efficiency Grant, Market Readiness Assistance, Productivity Solutions Grant)
Enterprise Singapore - Joint Grant Office
06.2022 - 06.2025
- Process grants applications for Productivity Solutions grant, Energy Efficiency Grant, Market Readiness Assistance.
- Conduct meticulous checks using a strict criterion on the company's eligibility for the different grants.
- Detect potential frauds and flag it up to approving officers.
- Providing objective recommendations to approving officers.
- Processed more than 1000 grant applications.
- Aid Helpdesk officers when the company seeks clarification for the application process or outcome.
- Provide feedbacks to other departments to enhance productivity for the grant application process.
- Communicating with Grant Policy team for updates and alignment.
- Contributed in workplan meetings to discuss on annual work processes and alignment.
- Generate weekly data report for management team for load balancing, grant volume appreciation, and Processing Officers' productivity.
- Contributed to a positive work environment through active participation in team meetings and open communication with colleagues.
- Maintained accurate records for all processed applications, ensuring easy retrieval when needed.
- Verified technical specifications and information details before processing paperwork.
- Improved turnaround times for applications through effective prioritization and multitasking.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Managed a high volume of applications while consistently meeting established deadlines and maintaining accuracy standards.
- Actively participated in ongoing training sessions to ensure up-to-date knowledge on company policies, procedures, and industry regulations.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Prepared hold checklist to outline non-compliant forms.
- Produced variety of statements to distribute via fax or mail to external clients.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Enhanced processing efficiency by streamlining workflows and implementing best practices.
- Identified and recommended changes to existing processes and procedures to improve client satisfaction.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
- Followed-up on discrepancies to assist business partners in customer inquiry investigations.
- Reduced processing errors by conducting thorough quality checks and data validation.
- Updated knowledge about new products, procedures and organizational changes to respond to client requests.
- Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
- Regularly reviewed individual performance metrics against set targets, proactively seeking opportunities for improvement and growth.
- Assisted in the development and implementation of new processing procedures, resulting in increased productivity.
- Processed and recorded new policies and claims.
- Communicated effectively with staff members of operations, finance and clinical departments.
Enforcement and Health Officer (Safe management measures)
Enterprise Singapore
07.2020 - 12.2022
- Conduct routine patrols in malls to project presence to deter and detect any safe management measures breaches.
- Exercise observation skills to determine breaches.
- Training new enforcement officers by providing on job training.
- Putting up situation reports on ground to Headquarters.
- Coordinated and conducted over 10 operations with Multi-Ministry Enforcement Agencies such as Singapore Police Force, Singapore Food Agency to conduct compliance Safe Management Measures compliance inspection.
- Gathering evidence, conducting statement taking interviews, analyzing collated information to ensure completeness in investigation processes, and providing objective recommendations within tight deadline.
- Interpret and accurately applying relevant legislation such as Covid-19 Control Order Regulations and Covid-19 Act onto over 50 investigation reports for Management review.
- Assisted Investigation Officers to set up at least 3 investigation papers to Attorney-General's Chambers for assessment.
- Collaborated with External Legal Council to review complaint and charge sheets for court proceedings.
- Attending to appeals filed and ensuring proper recording of case outcomes.
- Serving orders to defendants.
- Conduct house visits to serve Notice of Composition.
Enforcement officer (Consumer Weight Office)
Enterprise Singapore
06.2021 - 11.2021
- Double-hat arrangement on weekdays with Safe management measures enforcement duties on the weekends.
- Conduct island-wide inspections for products and equipment regarding consumer protection.
- Verifying Safety marks and Accuracy labels validity.
- Conduct online checks on validity of safety marks on controlled goods.
- Compiling list of non-compliant controlled items for Investigating officers to investigate.
- Gathering evidence, analyzing collated information to ensure completeness in investigation processes, and putting up non-compliance reports on ground to Headquarters.
- Data migration of cases from 2015 to 2022 to a newly integrated system.
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Reduced repeat offenses by implementing targeted interventions for identified problem areas or individuals.
- Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
- Streamlined enforcement processes for improved efficiency and effectiveness in addressing violations.
- Assisted with training new enforcement officers, ensuring they were well-prepared to carry out their duties effectively.
- Developed strong working relationships with community members, fostering trust and cooperation between the public and law enforcement authorities.
Safe Management Inspector (Safe management measures)
Simply Toys
04.2020 - 07.2020
- Conduct inspections for tenants in mall on Safe Measurement measures.
- Advise tenants on the latest advisories provided by the government.
- Reporting any altercation between tenants to team leaders.
- Reporting any Non-compliances found doing by tenants to Reporting officer.
- Pilot SG Clean programme as an assessor.
- Assess the tenant using a assessment report if they are qualified to be SG Clean Certified.
- Conduct Training for New Safe management inspectors on board with the SG Clean Programme.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Uphold codes and regulations governing materials, processes, and procedures.
- Conferred with tenants regarding inspection results to recommend corrective procedures and communicate needed rectification.
- Took numerous photos of each tenants for documentation purposes and categorized each picture.
- Accurately inspected and assessed over 400 tenants delivered detailed reports between July 2020- Apr 2021.
Safe Distance Ambassador In-charge
Simply Toys
03.2018 - 04.2020
- Ensuring members of public are in compliance to government advisories on covid-19 measures by patrolling in malls.
- Submitting timely reports on the crowd size via eforms.
- De-escalating altercations between staff or members of public.
- Scheduling routines and work days.
- Conduct briefing for Teammates on the latest advisories.
- Reporting any issues surfaced about member of public or tenants in mall to Reporting Officer.
- Monitoring specific tenants as instructed by reporting officer.
Maintenance In-charge
Xcape Singapore
02.2017 - 02.2018
- Kept track of equipment and stock.
- Implemented scheduled maintenance to achieve operational standards.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Verified proper analysis and troubleshooting of electrical, hydraulic, PLC and pneumatic systems.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Rolled out improved training programs for maintenance employees.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register to record all transactions accurately and efficiently.
- De-escalating any altercations between guests or staff.
Airport Police Patrol Unit Officer [National Serv]
SPF
10.2013 - 09.2015
- Marksman.
- Police defense tactic trained.
- Effect an arrest.
- Team lead of Airport CCTV monitoring and real-time crime monitoring.
- Managed crime scenes to protect personnel and preserve evidence.
- Confronted and resolved emergency and nonemergency situations.
- Provided crime prevention suggestions and recommendations.
- Performed general patrol services and provided traffic control.
- Actively patrolled assigned areas to prevent and detect roadway crimes.
- Talked regularly with tenants to establish rapport and become familiar presence in area.
- Conducted witness interviews and gathered details of cases such as bomb threats, unattended items, seizure of prohibited items.
- Protected life and property through enforcement of regulations and laws.
- Exercise the protected area protected place act.
- Application of TOPSIS for security enhancement program to screen and detect threats.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Recording the unit's movement and facts of case into a log sheet.
Education
Diploma - Counselling
Kaplan Higher Education Institute
03.2016 - 11.2016
Bachelor of Arts - Psychology
Murdoch University
05.2018 - 05.2020
Skills
Document verification
File management
Document processing
Accuracy and precision
Deadline management
Information management
Application processing
Interviewing skills
Agency collaboration
Applicant interviews
Document evaluation
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Decision-making
Reporting skills
Claims processing
Critical thinking
Computer proficiency
Organizing and prioritizing work
Adaptability
Case management
Analytical thinking
Interpersonal skills
Professionalism
Conflict resolution
Fraud detection
Awards
Covid-19 Resilience Medal, 08/01/23
Timeline
Grant Processing officer (Energy Efficiency Grant, Market Readiness Assistance, Productivity Solutions Grant)
Enterprise Singapore - Joint Grant Office
06.2022 - 06.2025
Enforcement officer (Consumer Weight Office)
Enterprise Singapore
06.2021 - 11.2021
Enforcement and Health Officer (Safe management measures)
Enterprise Singapore
07.2020 - 12.2022
Safe Management Inspector (Safe management measures)
Simply Toys
04.2020 - 07.2020
Bachelor of Arts - Psychology
Murdoch University
05.2018 - 05.2020
Safe Distance Ambassador In-charge
Simply Toys
03.2018 - 04.2020
Maintenance In-charge
Xcape Singapore
02.2017 - 02.2018
Diploma - Counselling
Kaplan Higher Education Institute
03.2016 - 11.2016
Airport Police Patrol Unit Officer [National Serv]
SPF
10.2013 - 09.2015