Stanley Loh
Summary
Driven professional with experience at Enterprise Singapore as a Safe Distancing Ambassador, excelling in public engagement and teamwork. Demonstrated ability to enhance brand awareness and product knowledge at ALDO Shoes, significantly improving customer satisfaction. Skilled in fostering public relations and ensuring adherence to safety policies, showcasing a blend of hard and soft skills vital for dynamic environments. Willingness to learn and adapt.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
SATS
06.2022 - 08.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained on time check-in for flights.
- Engaged large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated careful and completion of multiple tasks assigned by staff.
- Assisted with passengers enquiries.
Safe Distancing Ambassador
Enterprise Singapore
09.2021 - 11.2021
- Promoted good public relations by demonstrating friendly demeanor and attitude.
- Ensure public and staff maintain 1 metre distance during pandemic
- Assisted team and mall vendors to adhere safe distancing policies and procedures
- Built relationships with public and vendors
Retail Assistant
ALDO Shoes
08.2018 - 10.2018
- Running island wide store delivery
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
No Degree - Passenger Services
Institute of Technical Education
Singapore04.2023
No Degree - Higher Nitec in Retail Merchandising
Institute of Technical Education
Singapore04.2019
Skills
- Customer Engagement
- Teamwork
- Product Knowledge
- Brand Awareness
Certification
Higher Nitec in Retail Merchandising
Higher Nitec in Passenger Services
Safe Distancing Ambassador Certificate
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Customer Service Agent
SATS
06.2022 - 08.2022
Safe Distancing Ambassador
Enterprise Singapore
09.2021 - 11.2021
Retail Assistant
ALDO Shoes
08.2018 - 10.2018
Higher Nitec in Retail Merchandising
Higher Nitec in Passenger Services
Safe Distancing Ambassador Certificate
No Degree - Passenger Services
Institute of Technical Education
No Degree - Higher Nitec in Retail Merchandising
Institute of Technical Education
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