SHAH RAZIN BIN AB. AZIZ
Singapore
Summary
Detailed E-Commerce Executive with 3 years of hands-on experience overseeing online sales and presence of web companies. Skillful in troubleshooting online website issues, tracking website functionality, and organizing promotions. Results-oriented professional possessing good grasp of web design paired with basic knowledge of SEO.
Has a serious sense of responsibility and work ethic, always punctual and has only fallen sick for less than 3 days for the past 3 years.
Overview
8
8
years of professional experience
Work History
Ecommerce Executive
Surecatch World
01.2022 - Current
- Collaborated with cross-functional teams to launch new products, ensuring high-quality listings and timely promotions.
- Worked closely with Marketing and Graphic designing departments to produce content strategies for optimized placement of product images and videos.
- Optimized paid advertising efforts across various digital channels, resulting in a higher return on investment.
- Created and maintained corporate website content with accurate prices, products and contact information.
- Streamlined order fulfillment processes, reducing shipping times and increasing customer satisfaction ratings.
- Reduced cart abandonment rate by streamlining checkout process; enhancing buyer confidence throughout transaction journey.
- Enhanced user experience with seamless website navigation, improving customer satisfaction and retention.
- Implemented basic search engine optimization techniques, increasing organic traffic and improving overall website visibility.
- Implemented tactical online marketing practices to target specific consumers and demographics.
- Managed customer feedback effectively by addressing concerns promptly and incorporating suggestions into future improvements.
- Analyzed e-commerce data to identify trends, making informed decisions for inventory management and pricing adjustments.
- Updated outdated websites with modern designs in line with industry trends, helping brands remain competitive in their market segment.
- Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
- Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
- Enhanced user experience by designing responsive and visually appealing websites for multiple brands (Bone, Zerek, Surecatch)
- Boosted website traffic by implementing basic search engine optimization strategies and techniques.
Technician (Internship)
Somerset Liang Court Property
12.2018 - 03.2019
- Responsible for the upkeep of the facility
- Repairing faulty equipment units and damaged structures
- Conducting daily checks on electrical systems
- Inspecting alarm systems and schedule repairs / maintenance when required
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Sales Assistant
Metro
11.2016 - 01.2017
- Having in-depth product knowledge to provide excellent service to customers
- Stocking merchandise and assisting in creating displays to attract customers
- Demonstrating how products work
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
WSQ Certificate - Security (Access Control Management, Deterrence, Guard and Patrol, Incident Response, Threat Observation)
01.2021
Higher National ITE Certificate - Facility Management
ITE College East
01.2019
National ITE Certificate - Facility Technology (Mechanical & Electrical Services)
ITE College East
01.2017
Skills
- Positive attitude
- Communication skills
- Time management
- Attention to details
- Problem solving
Miscellaneousinformation
Fluent in English, Malay, MS Office, Immediate
References
Available upon request
Awardsandothercertifications
Joint ITE-SCDF Certificate in Fire Safety Management, 2018
Timeline
Ecommerce Executive
Surecatch World
01.2022 - Current
Technician (Internship)
Somerset Liang Court Property
12.2018 - 03.2019
Sales Assistant
Metro
11.2016 - 01.2017
Higher National ITE Certificate - Facility Management
ITE College East
National ITE Certificate - Facility Technology (Mechanical & Electrical Services)
ITE College East
WSQ Certificate - Security (Access Control Management, Deterrence, Guard and Patrol, Incident Response, Threat Observation)
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