SRUTHI S THAMPY
Summary
Systems engineer with 7 years of experience in infrastructure development for cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing. Provider of smooth, well-planned transition architecture. Experience in Application Packaging, Software Distribution, Patching, Imaging, JAMF, and MS-Intune. A creative support professional for team members with a record of increased responsibility. Excellent written and verbal communication skills to assist in collaboration with partner teams and maintaining application documentation. Scripting skills: Batch, VBScript & PowerShell.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Engineer
Lenovo - PCCW Solutions
2023.03 - Current
- Implemented IT infrastructure upgrades, ensuring minimal downtime during transition process.
- Designed and implemented system security and data assurance.
- Created flowcharts, diagrams and other documentation.
- Led training sessions for junior team members, promoting professional growth and knowledge sharing within department.
- Ensured seamless communication between geographically dispersed teams by establishing reliable VPN connections and remote access protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Improved system performance by identifying and resolving technical issues in timely manner.
- Conducted end-user reviews for modified and new systems.
- Monitored system health using various performance metrics, quickly addressing any potential bottlenecks or resource limitations.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Perform and coordinate routine upgrades and preventative maintenance for SCCM infrastructure
- SCCM Related Application deployment, providing monthly reporting of patching activity; work with local teams to resolve patching issues
- Experience in OSD (Operating System Deployment), Engineering skills in how to build, deploy, and troubleshoot, customizations using MDT and troubleshooting OSD issues
- Analyses SCCM log files, provide monthly patch management support for workstations and maintenance window operations
- Troubleshoot failed systems management deployments and client health issues
- Strong experience architecting and scripting Operating System Deployments using SCCM
- Working in Incidents and Service Request related to Windows Administration, applications, and infrastructure issues.
Technical Engineer & Lead
Wipro Technologies Pvt Ltd
2020.01 - 2023.02
- Expertise in MS-Intune packaging, mobile device management, mobile application management
- Support clients for administering deployment of Policies (configuring and compliance) to company owned/user owned devices
- Ensure that each support requests are handled per Service Level Agreement and to highest possible customer satisfaction by setting right expectations and fulfilling commitments
- Worked on Win magic Secure doc Encryption for End User Devices and its infrastructure
- Packaging, testing and staging of applications
- Experience in Servicing Channel and In Place Upgrade features of SCCM
- End User Computing Lead Role for Windows, Linux and Mac Team
- Managing services with respect to Windows 7 and Windows 10 Clients.
- Streamlined processes by automating repetitive tasks, increasing team efficiency and productivity.
Application Packager & Technical Engineer
Wipro Technologies Pvt Ltd
2016.12 - 2020.12
- Application Packaging QA, analysis and health check of SCCM Environment and infrastructure
- Application packaging customization based on user requirements with help of Admin studio and install shield Custom Actions as well as required changes were implemented without any deviation to functionality of source provided Proper Testing and QA is been ensured before delivery
- Produced best quality of packages by working with various customer with different standards
- Have good knowledge in troubleshooting packages
- Testing and troubleshooting application by adding to Azure AD group
- Task have been completed within time limit proposed
- Proven ability to use measurable data to demonstrate benefits of Client Infrastructure
- On boarding of users, User Licenses, Create, edit or delete Azure Active Directory (AAD) user/Device groups, Create, edit or delete Azure Active Directory Dynamic user/Device groups Upload and Configuring LOB, Store applications
- Deploy Configuring LOB, Store applications to computer/mobile device Deploy LOB/Store applications to group of users
- Monitor application deployment status Create, Maintain, Update, Deploy and Delete policies Enroll mobile devices (iOS, WP, Windows 10 and Android) Retire and Wipe Devices MDM auto enrolment configurations (for Windows 10 devices), Company portal Branding, Terms and Conditions setup.
Education
MASTER OF TECHNOLOGY - SYSTEMS ENGINEERING
BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE
Pilani, Rajasthan01.2022
BACHELOR OF TECHNOLOGY - INFORMATION SYSTEMS
BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE
Pilani, Rajasthan01.2020
DIPLOMA IN COMPUTER ENGINEERING -
GOVT. WOMEN'S POLYTECHNIC COLLEGE
Trivandrum, Kerala01.2016
Skills
- Imaging
- Software Distribution and Patching
- Application Packaging
- MS-Intune
- JAMF
- Active Directory
- Admin studio
- InstallShield
- Picture taker
- Service Now
- BMC Remedy (ITSM tool)
- Deployment & Patching through SCCM for workstation and Azure Clients through MSIntune Portal (Intune)
- Continuous Improvement
- Security management
- Requirements Gathering
Certification
Microsoft Intune (MDM/MAM), 10/2023
Personal Information
Title: SYSTEMS ENGINEER
Languages
English
Advanced (C1)
Malayalam
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Systems Engineer
Lenovo - PCCW Solutions
2023.03 - Current
Technical Engineer & Lead
Wipro Technologies Pvt Ltd
2020.01 - 2023.02
Application Packager & Technical Engineer
Wipro Technologies Pvt Ltd
2016.12 - 2020.12
MASTER OF TECHNOLOGY - SYSTEMS ENGINEERING
BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE
BACHELOR OF TECHNOLOGY - INFORMATION SYSTEMS
BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE
DIPLOMA IN COMPUTER ENGINEERING -
GOVT. WOMEN'S POLYTECHNIC COLLEGE
Microsoft Intune (MDM/MAM), 10/2023
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