Sri Wahyuni Binte Mohamed Hamim
Trust and Safety Specialist
SINGAPORE
Summary
Trust & Safety professional with experience across TikTok and WhatsApp platforms, specialising in high-risk content moderation, investigations and Ground Truth Labeling (GTL). Proven ability to analyse complex abuse patterns, enforce policy with sound judgment and handle sensitive content including CSAM, exploitation and misinformation in high-volume environments. Experienced in multi-workflow moderation(Short Video, Misleading, Features) with strong adaptability in applying policy across diverse content formats. Recognised for initiating investigations, identifying emerging threats and contributing to operational and workflow improvements. In parallel, an experienced licensed tour guide, bringing strong communication, situational awareness and people management skills; Enabling effective decision-making, composure under pressure and engagement across diverse environments.
Overview
16
16
years of professional experience
Work History
Content Moderator
Tiktok(ByteDance)
Singapore
08.2023 - Current
- Moderated short-form video content across Short Video (SV) and Misleading workflows, evaluating policy compliance for misinformation, deceptive content, manipulated media and scam-related behaviour.
- Selected for Features Team (AUNZ), handling specialised workflows including Photos, Audio and Effects moderation, requiring advanced policy interpretation across multiple content formats.
- Demonstrated strong agility in “code-switching” between workflow-specific SOPs and rule applications, ensuring accurate and consistent enforcement across differing policy nuances.
- Reviewed and actioned high-risk content involving CSAM, nudity, sexual exploitation, graphic violence and animal abuse, maintaining precision, discretion and emotional resilience.
- Initiated and supported a CSAM-related investigation, identifying concerning patterns and escalating findings to relevant stakeholders for further action.
- Proactively identified workflow inefficiencies and proposed a product improvement(audio auto-play hotkey) to reduce handling time and improve moderation efficiency.
- Maintained strong performance in accuracy, productivity and quality within a fast-paced, high-impact Trust & Safety environment.
Licensed Tourist Guide(Freelance)
Singapore Tourism Board
Singapore
04.2014 - Current
- Led and hosted diverse international groups across Singapore, delivering engaging, culturally rich storytelling experiences tailored to different audiences.
- Designed and executed itineraries that balance guest enjoyment, time efficiency and logistical coordination.
- Ensured safety, comfort and satisfaction of guests while managing unexpected situations and on-ground challenges seamlessly.
- Built strong working relationships with vendors, hotels and partners to ensure smooth operations and elevated guest experiences.
- Known for being a dynamic and personable host who creates memorable experiences while maintaining structure and professionalism.
TNS Process Analyst
Genpact Consulting Pte Ltd
Singapore
06.2022 - 05.2023
- Moderated high-volume user-generated content across Spam, Scam and Cluster queues, ensuring strict adherence to platform integrity and safety policies.
- Specialized in reviewing Sex Trafficking & Prostitution (STP) content, exercising strong judgment in handling highly sensitive and high-risk cases.
- Handpicked for Ground Truth Labeling (GTL) – Spam investigations, delivering high-precision classifications used as gold-standard data for machine learning models and quality benchmarking.
- Investigated complex and ambiguous cases to uncover coordinated abuse behaviours, spam networks, and evolving threat patterns.
- Collaborated with cross-functional teams (QA, Policy, Data) to support continuous improvement of detection accuracy and moderation workflows.
- Consistently achieved strong performance metrics in accuracy, productivity and quality.
Hospitality & Customer Service Roles(Condensed)
Various - AirAsia, Singapore Airlines KrisFlyer, Fujitec and Hospitality
Singapore
12.2009 - 06.2022
- Delivered customer service in high-pressure, fast-paced environments across aviation and hospitality industries.
- Managed customer interactions, service recovery and operational coordination while maintaining professionalism and efficiency.
- Developed strong communication, problem-solving and multitasking skills through handling diverse customer needs and situations.
Education
Certificate of Proficiency - Elementary/Beginner Level
ASEAN Korean Center
Singapore11-2014
Professional Qualification or Polytechnic Diploma - Tour Guide
Tourism Management Institute of Singapore
Singapore07-2013
Professional Qualification or Polytechnic Diploma - Mass Communication
Management Development Institute of Singapore
Singapore02-2009
GCE O Levels - undefined
Tampines Secondary School
Singapore12-2007
Skills
- Trust and Safety Moderation
- Content Policy Enforcement
- Sensitive Content Handling (CSAM, Exploitation)
- Content Investigation & Analysis
- Threat Pattern Identification
- Ground Truth Labeling (GTL)
- Multi-Workflow Moderation(SV, Misleading, Feature)
- Policy Interpretation
- Quality & Accuracy Management
- Stakeholder Communication
- Adaptability & Multi-tasking
- Cross-Queue Agility
- Problem Solving
- Public Engagement & Communication (Tour Guiding)
LANGUAGES
English
Malay
Bahasa Indonesia
Korean
Timeline
Content Moderator
Tiktok(ByteDance)
08.2023 - Current
TNS Process Analyst
Genpact Consulting Pte Ltd
06.2022 - 05.2023
Licensed Tourist Guide(Freelance)
Singapore Tourism Board
04.2014 - Current
Hospitality & Customer Service Roles(Condensed)
Various - AirAsia, Singapore Airlines KrisFlyer, Fujitec and Hospitality
12.2009 - 06.2022
Professional Qualification or Polytechnic Diploma - Tour Guide
Tourism Management Institute of Singapore
Professional Qualification or Polytechnic Diploma - Mass Communication
Management Development Institute of Singapore
GCE O Levels - undefined
Tampines Secondary School
Certificate of Proficiency - Elementary/Beginner Level
ASEAN Korean Center