SRIVATHAN THIRUVAZHI

Onsite Solution Architect

INFOSYS Ltd.

Singapore

12.2017 - Current

PROJECT SUMMARY: CRM Implementation for Leading German Automobile manufacturer: This Project involves the implementation of a Salesforce based CRM implementation for multiple markets across APAC, Middle East and some Latin American markets
Experience of functioning at Onsite (Singapore), collaborating closely with the Customer in helping to understand business requirements and transform customer requirements into Salesforce solutions.
Collaborating with the Customer Product Owner, Project Management team, and the Project Management team to provide technical insights, solution approaches, and feasibility checks for converting business requirements into solutions.
Participate in requirement gathering sessions, workshops with business users, and end users to understand requirements and to work on transforming requirements to solutions.
Working with development teams to provide design solutions based on Salesforce capabilities within the current solution framework.
Function as a key member to bridge communication between end customers, stakeholders, and development teams to materialize requirements into solutions.
Worked to identify design elements in the trigger frameworks to help improve performance and avoid issues due to performance failures using alternative solution approaches.
Provide monthly utilization reports to customer management to identify growth trends in various markets.
Oversee license and storage utilization growth trends, and recommend optimization or purchase options to the customer management team.
Help liaise customer team with market end user teams on the solution approaches during various touchpoints such as user demos, UATs, user training sessions, etc.
Support during rollout activities in setup of users, user training, user manual documentation, and help train customers in getting exposure to end customers to delivered solutions.
Conducted remote and onsite training to retail users for user training, UAT support, and business go-live.
Strong knowledge on Sales Configuration-based changes such as objects, fields, page layouts, record types, custom settings, process builders, flows, email templates, reports, dashboards, etc.
Good knowledge of code-based solution approaches is needed, such as APEX triggers, VF pages, lightning, and Rest API-based integration solution approaches.
Have managed delivery of projects, mentoring and guiding resources to deliver projects successfully to the satisfaction of the customers.
Strong knowledge on CI-CD setup and process for Salesforce implementation.
Good exposure on project management related activities to support Project Managers and help in project initiation activities by supporting on activities such as estimation, SOWs preparation, etc
Solution Framework: SFDC, SFMC, Informatica cloud
Solution Tools: SFDC, GitHub Enterprise edition, Azure Devops, Bitbucket, Bamboo