Sri Rahayu Mahanani

Led teams and managed supplier relationships, reviewed tenders and bids, developed cost-saving initiatives, oversaw financial reporting, resolved client issues, and ensured facility services aligned with business requirements.

Managed day-to-day facility operations, critical systems, operational budgets, vendor performance, procurement, security, cleaning, workplace support services, health and safety, environmental requirements, and business continuity activities within Corporate Real Estate and Facilities Management.

PROFESSIONAL SUMMARY

Directed long-term relationship strategy for key customers to drive retention.

Enhanced existing client relationships to identify and support new business opportunities.

• Led account deepening activities to unlock additional business opportunities.
• Approved and shaped service proposals aligned to customer objectives and needs.
• Facilitated communication between customer stakeholders and internal teams to enhance collaboration and service delivery.
• Coordinated internal teams to secure timely product and service delivery.
• Oversaw facility operations across client sites, ensuring consistent service standards and client satisfaction.
• Managed and resolved operational issues and customer complaints to maintain trust.
• Oversaw complaint handling and operational issue resolution to maintain confidence.

Managed facilities and workplace services with responsibility for maintaining a safe, efficient and comfortable working environment while supporting the client's day-to-day business requirements. Scope included critical systems, financial reporting, purchasing, security, mailroom services, cleaning, health and safety, and environmental requirements.

Directed facilities teams in daily operations and managed day-to-day operational activities.

Prepared and controlled operational budgets, ensuring alignment with organisational objectives.

Monitored and evaluated supplier performance, implementing improvements to enhance service delivery.

• Developed and implemented cost-saving initiatives, contributing to overall budget efficiency.
• Planned and managed building operations, cleaning, office moves and security services.
• Managed procurement and developed supplier relationships.
• Negotiated with suppliers on pricing and commercial arrangements.
• Managed client services including archiving, soft services and mailing operations.
• Planned and managed critical-system environments.
• Analysed tenders for compliance and value and supplier bids.
• Reviewed facilities' financial reports.
• Planned and managed building operations, cleaning, office moves and security services.
• Managed client services including archiving, soft services and mailing operations.
• Planned and managed critical-system environments.

Oversaw vendor management for corporate real estate and services, ensuring alignment with programme objectives.

Coordinated business continuity management initiatives for corporate real estate and services operations, enhancing operational resilience.

Served as Business Continuity Management coordinator for Corporate Real Estate & Services.

Conducted cost-control analysis and supported budgeting activities to optimise resource allocation for corporate real estate services.

• Managed day-to-day activities supporting client requirements across workplace services.
• Managed lease-agreement administration through Briscnet.
• Administered lease-agreement administration through briscnet and supported engineering reporting systems.
• Managed access control procedures for secure entry in corporate real estate services.
• Supported engineering reporting through Deutsche Bank systems.
• Managed day-to-day activities supporting client requirements.