Srinivasan Ramamoorthy
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Senior Solutions Engineer
QA Copier And Business Solutions
08.2023 - Current
- Delivered unit-tested systems within customer-prescribed timeframes.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Organized product demonstrations and trial installations of equipment to promote products.
- Created product training plans centered on customer success and satisfaction.
- Configured and modified product systems to meet customer-specific needs.
- Implemented robust security measures to protect sensitive information and mitigate risks associated with data breaches or cyberattacks.
Solutions Engineer
Canon India Pvt Ltd
06.2020 - 07.2023
- Corrected, modified and upgraded software to improve performance.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Analyzed work to generate logic for new systems, procedures and tests.
Solution Support Engineer
Canon Singapore Pvt Ltd
07.2018 - 07.2020
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated closely with internal development teams to validate and rollout software patches, ensuring seamless updates for endusers.
Engineer
Canon india pvt ltd
07.2016 - 07.2018
- Developed cost estimates and project specifications for proposals.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Associate Customer Engineer
HCL Infosystems Pvt ltd
07.2013 - 02.2016
- Implemented solutions that reduced single points of failure
- Rectified many issues by instituting best practices in system log analysis, backups.
- Implemented proactive maintenance plans to prevent downtime and ensure optimal system performance.
- Maintained accurate records of work performed using company systems, ensuring transparency and accountability in all activities.
Education
Bachelor of Science - Information Technology
ANNAMALAI UNIVERSITY
India04.2023
High School Diploma -
K.L.Nagaswamy Polytechnic
India04.2013
Skills
- AWS Services : Ec2, EBS, EFS, VPC, RDS, S3, IAM, Cloud Front, Cloud Watch, Cloud Trail, Cloud Formation, Dynamo-DB, Lambda, Route53, SNS, SQS and SES
- Configuration Management : Puppet & Maven
- Operating systems : Windows 7,8,10 and 11, Linux, Active Directory
- Monitoring tool-Autodesk,Anydesk,Teamviewer,Screenconnect,Servicenow
- Hardware -Installation of computer software
and hardware components, drivers,
etc
- Technical Support-Technical Documentations
Knowledgeable in VPN (setup and
troubleshooting)
- Databases :RDS and Dynamo-DB
- Email configuration-outlook,exchange 365,webmail
Accomplishments
SUPPLEMENTARY: Passport: YES
Onsite Experience
2 Years 6 Months
Singapore Experience
2 Years
Aws Cloud Experience
1 Year 2 Months
Cloud Solutions Experience
Hands-on experience on implementing Cloud Solutions using various AWS Services
On Call Support
Providing On-call support during the time of crisis
Aws Environment Management
Configuring & Managing the Instances/Volumes/Images/Networks in AWS Environment.
Docker Experience
Expertise in Docker containerized environment, hosting web servers on containers, building
Vendor Cases
Raising various cases with vendor and coordinating for the Hardware & software Issues and Documenting the RCA
Personal Information
- Total Experience: 8 Years
- Date of Birth: 08/27/1994
Disclaimer
I hereby declare that all the information provided above about me is true up to my knowledge. I would take this opportunity to thank you for going through my resume and would request you to consider me for the area suitable to my caliber in your prestigious organization.
Timeline
Senior Solutions Engineer
QA Copier And Business Solutions
08.2023 - Current
Solutions Engineer
Canon India Pvt Ltd
06.2020 - 07.2023
Solution Support Engineer
Canon Singapore Pvt Ltd
07.2018 - 07.2020
Engineer
Canon india pvt ltd
07.2016 - 07.2018
Associate Customer Engineer
HCL Infosystems Pvt ltd
07.2013 - 02.2016
Bachelor of Science - Information Technology
ANNAMALAI UNIVERSITY
High School Diploma -
K.L.Nagaswamy Polytechnic
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