Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sri Susanti

Summary

Proven track record in enhancing customer satisfaction and team efficiency, honed at Fish and Co Restaurants Pte Ltd Singapore. Expert in inventory management and customer service, demonstrating strong work ethic and verbal communication skills. Achieved significant improvements in service standards through effective training and coaching, ensuring high levels of food safety and operational excellence.

Overview

8
8
years of professional experience

Work History

Senior Service Crew at Fish and Co

Fish and Co Restaurants Pte Ltd Singapore
11.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.

Management Trainee at Sanook Kitchen Bedok Mall

Minor Food Pte Ltd Singapore
12.2021 - 09.2023
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.

Part Time Cashier at Long John Silver Bedok Point

Zensho Food Pte Ltd Singapore
08.2020 - 12.2021

Working as part time cashier, mending the cashier station responsible and handling cash register

Supervisor of Operations

Abaavo Group Pte Ltd Singapore
09.2016 - 08.2020
  • Overseeing the operations of Wingstop Flavor Studio at Tampines Hub Outlet, Evaluated staff performance regularly.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Leading crew operations which includes inventory planning, stock ordering, roster planning and payroll administration.

Education

Diploma - Hotel, Motel, And Restaurant Management

Institute of Education And Training Aryanti
Bandung, Indonesia
11.2016

Skills

  • Customer Service
  • Verbal and written communication
  • Strong Work Ethic
  • Team Collaboration
  • Food safety knowledge
  • Cleanliness and hygiene
  • Food preparation procedures
  • Scheduling
  • Cash Handling
  • Food Running
  • Training and coaching
  • Order Accuracy
  • Payment Processing
  • Beverage Preparation
  • Table setting knowledge
  • Upselling abilities
  • Inventory Management

Timeline

Senior Service Crew at Fish and Co

Fish and Co Restaurants Pte Ltd Singapore
11.2023 - Current

Management Trainee at Sanook Kitchen Bedok Mall

Minor Food Pte Ltd Singapore
12.2021 - 09.2023

Part Time Cashier at Long John Silver Bedok Point

Zensho Food Pte Ltd Singapore
08.2020 - 12.2021

Supervisor of Operations

Abaavo Group Pte Ltd Singapore
09.2016 - 08.2020

Diploma - Hotel, Motel, And Restaurant Management

Institute of Education And Training Aryanti
Sri Susanti