Summary
Overview
Work History
Education
Skills
LANGUAGE WRITTEN & SPOKEN
Timeline
PERSONALITY
Section name
STRENGTH
Generic

Sri Sulastrie Bte Razali

Summary

Enthusiastic and results-driven Customer Service Professional with a strong track record of providing exceptional support in customer-facing roles. Skilled in handling inquiries, resolving complaints, processing orders, and maintaining positive client relationships. Known for clear communication, problem-solving abilities, and a calm, empathetic approach to service. Adaptable, dependable, and committed to delivering high levels of customer satisfaction in both in-person and remote environments. A dependable team player experience and the flexibility to work remotely when needed.

Overview

13
13
years of professional experience

Work History

Shipping Assistant

POH TIONG CHOON PTE LTD
04.2019 - 05.2022
  • Managed customer interactions related to export bookings and monitored shipment progress to guarantee punctual arrivals.
  • Coordinated shipment arrangements with third-party logistics providers, freight forwarders, and carriers for sea freight.
  • Monitored shipment progress, tracked delivery timelines, and proactively resolved issues related to delays, routing, or documentation discrepancies.
  • Ensured compliance with international trade regulations and customer-specific export requirements, including Incoterms and HS code.
  • Communicated with internal departments (warehouse, sales, finance) to ensure smooth execution of shipments and proper record-keeping.
  • Successfully reduced shipment delays by implementing a proactive follow-up system with third-party logistics providers.
  • Improved customer satisfaction by streamlining communication and providing consistent shipment updates.
  • Reasons for leaving: Stepped away temporarily to support family needs.

Customer Service Assistant Supervisor

PTC DELIVERY2HOME PTE. LTD.
07.2016 - 04.2019
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Supervised daily customer service operations including order tracking & delivery coordination.
  • Handled escalated customer complaints professionally, resolving issues promptly to maintain satisfaction and brand reputation.
  • Monitored and ensured timely deliveries, working closely with warehouse and logistics teams to prevent delays or errors.
  • Investigated delivery discrepancies (e.g., missing items, late arrivals, damaged goods) and processed refunds, replacements, or compensations as necessary.
  • Maintained accurate customer records, order histories, and communication logs using CRM or order management systems.
  • "Collaborated closely with external partners to investigate and resolve delivery damages and order discrepancies."
  • Data entry.
  • Reasons for leaving: Was transferred to a different department.

WAITRESS

FULLERTON HOTEL
05.2015 - 05.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Coordinated and executed F&B services for wedding events ranging from 50 to 500+ guests, ensuring smooth and timely service throughout the event.
  • Supported post-event teardown and inventory tracking, ensuring efficient reset and restocking for next functions.
  • Reasons for leaving: Finding for Full Time Job.


Guest Service Leader

Kudeta SG Pte Ltd (Club)
05.2013 - 02.2015
  • My daily duties Is to conduct daily briefing for team members. Allocating junior team members to their work stations and duties. Work closely with immediate superiors to ensure smooth flowing operations. Handling customer service and also respond to customer complain and to rectify the problems with proper solutions and professionalism. On top of that is to ensure proper care and well being of staffs as well.
  • Reason for leaving: Looking for a better offer and better leadership positions.

Guest Relations

Picotin Private Limited (French Casual dining)
01.2011 - 07.2013
  • I work as a front line Guest Relations at the Plcotin Pte Limited . I usher in guests to their tables handled reservations and queries. I handled customers’ enquiries and complains personally. I always ensure that enquires are responded efficiently, clearly yet in a professional manner. I had also mentored new trainees and assisted duty managers on case handling and reports.
  • Reason for leaving: To seek for better opportunities and benefits.

Guest Relations /Waitress Trainee

Brazil Churrasco
08.2009 - 01.2011
  • To do relations jobs and customer service, ensure prompt and efficient service, ensure guests are happy with their experience when they dine . Handling calls , reservation to handling of customer complaints.
  • Delivered excellent customer service in a fast-paced dining environment, ensuring guest satisfaction and timely service.
  • Accurately took orders, managed table assignments, and coordinated with kitchen staff to ensure prompt food delivery.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Reason for leaving: To seek for better opportunities and benefits.

Education

Administrative Course -

Balestier ITE
01.2008

'N' Level - undefined

Tanglin Secondary School
01.2007

PSLE - undefined

Gan Eng Seng Primary School
01.2003

Skills

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Strong customer service
  • Data Entry & Record Keeping
  • Complaint Handling & Resolution
  • Active Listening
  • Empathy & Patience
  • Telephone & Email Support
  • Verbal & Written Communication
  • Teamwork & Collaboration
  • Order Processing & Tracking
  • Delivery & Logistics Coordination

LANGUAGE WRITTEN & SPOKEN

English: Spoken - Very Good, Written - Very Good
Malay: Spoken - Very Good, Written - Very Good

Timeline

Shipping Assistant

POH TIONG CHOON PTE LTD
04.2019 - 05.2022

Customer Service Assistant Supervisor

PTC DELIVERY2HOME PTE. LTD.
07.2016 - 04.2019

WAITRESS

FULLERTON HOTEL
05.2015 - 05.2016

Guest Service Leader

Kudeta SG Pte Ltd (Club)
05.2013 - 02.2015

Guest Relations

Picotin Private Limited (French Casual dining)
01.2011 - 07.2013

Guest Relations /Waitress Trainee

Brazil Churrasco
08.2009 - 01.2011

'N' Level - undefined

Tanglin Secondary School

PSLE - undefined

Gan Eng Seng Primary School

Administrative Course -

Balestier ITE

PERSONALITY

Energetic and enthusiastic Customer Service Professional with strong communication skills and a naturally confident, cheerful personality. Known for being outgoing, vocal, and highly approachable—able to engage customers, resolve issues effectively, and create a positive atmosphere in any setting! A team player with a positive attitude, strong communication skills, and the flexibility to work both in-person and remotely as needed. :)

Section name

  • Last Drawn Salary: $2,800
  • Expected Basic salary: $3,000- $3,200 (Negotiable)
  • Immediate availability.

STRENGTH

My biggest strengths are my communication skills and my positive, outgoing personality. I’m naturally cheerful and confident, which helps me connect with customers and resolve their issues calmly and effectively. I’m also very organized and detail-oriented, especially when it comes to managing shipments or handling documentation. I work well both independently and as part of a team, and I’m highly adaptable, whether working on-site or from home.  I work well under pressure, and I’m always focused on making sure the customer leaves satisfied!

Sri Sulastrie Bte Razali