Sri Razali
Singapore
Summary
Enthusiastic and results-driven Customer Service Professional with a strong track record of providing exceptional support in customer-facing roles. Skilled in handling inquiries, resolving complaints, processing orders, and maintaining positive client relationships. Known for clear communication, problem-solving abilities, and a calm, empathetic approach to service. Adaptable, dependable, and committed to delivering high levels of customer satisfaction in both in-person and remote environments. A dependable team player experience and the flexibility to work remotely when needed.
Overview
13
13
years of professional experience
Work History
Shipping Assistant
POH TIONG CHOON PTE LTD
04.2019 - 05.2022
- Managed customer interactions related to export bookings and monitored shipment progress to guarantee punctual arrivals.
- Coordinated shipment arrangements with third-party logistics providers, freight forwarders, and carriers for sea freight.
- Monitored shipment progress, tracked delivery timelines, and proactively resolved issues related to delays, routing, or documentation discrepancies.
- Ensured compliance with international trade regulations and customer-specific export requirements, including Incoterms and HS code.
- Communicated with internal departments (warehouse, sales, finance) to ensure smooth execution of shipments and proper record-keeping.
- Successfully reduced shipment delays by implementing a proactive follow-up system with third-party logistics providers.
- Improved customer satisfaction by streamlining communication and providing consistent shipment updates.
- Reasons for leaving: Stepped away temporarily to support family needs.
Customer Service Assistant Supervisor
PTC DELIVERY2HOME PTE. LTD.
07.2016 - 04.2019
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Supervised daily customer service operations including order tracking & delivery coordination.
- Handled escalated customer complaints professionally, resolving issues promptly to maintain satisfaction and brand reputation.
- Monitored and ensured timely deliveries, working closely with warehouse and logistics teams to prevent delays or errors.
- Investigated delivery discrepancies (e.g., missing items, late arrivals, damaged goods) and processed refunds, replacements, or compensations as necessary.
- Maintained accurate customer records, order histories, and communication logs using CRM or order management systems.
- Collaborated closely with external partners to investigate and resolve delivery damages and order discrepancies.
- Data entry.
- Reasons for leaving: Successfully transferred to another branch after the previous company ceased operations.
WAITRESS
FULLERTON HOTEL
05.2015 - 05.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Coordinated and executed F&B services for wedding events ranging from 50 to 500+ guests, ensuring smooth and timely service throughout the event.
- Supported post-event teardown and inventory tracking, ensuring efficient reset and restocking for next functions.
- Reasons for leaving: Finding for A Full Time Job.
Guest Service Agent
Kudeta SG Pte Ltd (Club)
05.2013 - 02.2015
- Greet guests warmly and guide them to their tables/sections.
- Present menus, explain specials, and make recommendations on drinks or food.
- Take accurate food and beverage orders and relay them to the bar/kitchen.
- Serve orders promptly and ensure presentation meets club standards.
- Check on guests regularly to ensure satisfaction and anticipate needs.
- Handle guest complaints professionally or escalate to a supervisor when needed.
- Manage difficult situations (e.g., intoxicated guests) calmly and respectfully.
- Provide excellent customer service to encourage repeat visits and positive feedback.
- Reason for leaving: Looking for a better offer and better positions.
Guest Relations
Picotin Private Limited (French Casual dining)
01.2011 - 07.2013
- Greet, welcome, and assist guests in a professional and friendly manner.
- Ensure smooth guest check-in/check-out processes (if in hospitality).
- Handle guest inquiries, feedback, and complaints promptly and effectively.
- Anticipate guest needs and provide personalized service.
- Monitor service quality and ensure a consistent high standard of guest experience.
- Reason for leaving: To seek for better opportunities and benefits.
Guest Relations /Waitress Trainee
Brazil Churrasco
08.2009 - 01.2011
- To do relations jobs and customer service, ensure prompt and efficient service, ensure guests are happy with their experience when they dine. Handling calls, reservation to handling of customer complaints.
- Delivered excellent customer service in a fast-paced dining environment, ensuring guest satisfaction and timely service.
- Accurately took orders, managed table assignments, and coordinated with kitchen staff to ensure prompt food delivery.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Handle escalated guest complaints diplomatically.
- Provide quick, effective solutions to guest issues.
- Document and follow up on guest incidents for service recovery and improvement.
- Reason for leaving: To seek for better opportunities and benefits.
Education
Administrative Course -
Balestier ITE
'N' Level - undefined
Tanglin Secondary School
PSLE - undefined
Gan Eng Seng Primary School
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Record Keeping
- Active Listening
- Telephone & Email Support
- Teamwork & Collaboration
- Delivery & Logistics Coordination
- Strong customer service
- Complaint Handling & Resolution
LANGUAGE WRITTEN & SPOKEN
English: Spoken - Very Good, Written - Very Good
Malay: Spoken - Very Good, Written - Very Good
Additional Information
- Last Drawn Salary: $2,800
- Expected Basic salary: $3,000 (Negotiable)
- January 2026 availability.
PERSONALITY
Energetic and enthusiastic Customer Service Professional with strong communication skills and a naturally confident, cheerful personality. Known for being outgoing, vocal, and highly approachable—able to engage customers, resolve issues effectively, and create a positive atmosphere in any setting! A team player with a positive attitude, strong communication skills, and the flexibility to work both in-person and remotely as needed. :)
Timeline
Shipping Assistant
POH TIONG CHOON PTE LTD
04.2019 - 05.2022
Customer Service Assistant Supervisor
PTC DELIVERY2HOME PTE. LTD.
07.2016 - 04.2019
WAITRESS
FULLERTON HOTEL
05.2015 - 05.2016
Guest Service Agent
Kudeta SG Pte Ltd (Club)
05.2013 - 02.2015
Guest Relations
Picotin Private Limited (French Casual dining)
01.2011 - 07.2013
Guest Relations /Waitress Trainee
Brazil Churrasco
08.2009 - 01.2011
'N' Level - undefined
Tanglin Secondary School
PSLE - undefined
Gan Eng Seng Primary School
Administrative Course -
Balestier ITE