SRI NUR SULASTRI
Summary
Experienced Traffic Marshal, Cleaner, and Banquet Server with a proven track record in coordinating vehicle traffic, maintaining cleanliness standards, and delivering exceptional customer care. Demonstrates strong skills in banquet and event management, cleaning services, team collaboration, and communication. Adept at assisting VIP guests and ensuring smooth operations during high-profile events. Committed to fostering positive environments through meticulous attention to detail and teamwork.
Retail professional with extensive experience in customer service and cash handling. Adept at maintaining organized workspaces and providing excellent customer experiences. Known for reliability, adaptability, and strong collaboration skills, ensuring smooth operations and satisfied customers.
Overview
20
20
years of professional experience
Work History
Cashier Helper
Smashed Burger
11 Baghdad Street
01.2025 - Current
- Assisted customers with inquiries, ensuring efficient service and satisfaction.
- Handled cash transactions accurately, maintaining proper cash drawer balance.
- Supported preparation of food items, adhering to safety and hygiene standards.
- Collaborated with team members to streamline order fulfillment processes.
Food Server
The Brunch Club
11 Jalan Pisang
01.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Trained new team members on menu knowledge and service protocols.
- Enhanced menu knowledge through continuous learning, effectively answering guest inquiries regarding food and beverages.
- Streamlined order-taking process by utilizing POS system efficiently, reducing wait times for customers.
- Resolved guest complaints promptly, fostering a welcoming atmosphere and encouraging repeat visits.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Traffic Marshal
TELEPORT
09.2024 - 09.2025
- Coordinated vehicle traffic on-site to ensure safe and smooth operations according to company guidelines.
- Assisted F1 VIP guests with shuttle bus transportation.
- Prevented disruptions during events.
- Participated only in F1 event days.
CLEANER
WEI SHEN INDUSTRIAL
04.2025 - 06.2025
- Assisted in maintaining cleanliness of classrooms to foster conducive learning environments.
- Helped maintain toilet hygiene standards to promote health and safety.
- Supported floor upkeep and waste disposal to ensure a clean facility.
Banquet Server
EVERGREEN
07.2006 - 12.2010
- Worked effectively as a team to deliver exceptional customer care across all banquet dining experiences.
- Assisted in setting up banquet halls, arranging tables, chairs, and decor according to precise specifications.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Cleaned and polished china, silverware and glassware meticulously for faultless customer satisfaction.
- Kept dining and public areas spotlessly clean and tidy, maintaining impeccable hygiene standards.
- Maintained a tidy appearance and adhered to dress code, reflecting a professional image.
- Managed buffet stations, keeping food items stocked and presentable throughout events.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
- Managed table settings for various events, including weddings and corporate functions, aligning with event themes.
- Oversaw the dismantling of event setups, ensuring venues were left clean and organised.
- Responded promptly to guest requests, effectively enhancing dining experience and satisfaction levels.
- Recognised and aided customers with special needs.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Cleaned, sanitised and organised food speed racks, bins, dry storage racks and chemical storage room.
- Helped bar staff prepare garnishes and restock inventory before service.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Coordinated with the management team to plan and execute special events, catering to large groups with tailored menus.
- Helped VIP-guests with their orders and requests, upholding venue integrity.
- Assisted in the training of new staff, sharing knowledge and techniques to improve team performance and service quality.
- Checked on guests to ensure satisfaction with each food course and beverages.
- Greeted new customers and offered immediate seating assistance.
- Conducted routine cleanliness checks of dining and kitchen areas, adhering to health and safety regulations.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Used exceptional communication and relationship-building skills to develop positive rapport with diners, enhancing customer enjoyment.
Education
Secondary School - Secondary 3
North Vista Secondary School
01-2007
Primary School - PSLE
Charlton Primary (Xinghua Primary School)
01-2004
Skills
- Banquet and event management
- Cleaning services
- Call center operations
- Team leadership
- Customer assistance
- Team collaboration
- Communication skills
- Price verification
- Cash drawer balancing
- Cash handling accuracy
- Receipt organization
- Customer engagement
- Gift card transactions
- Opening and closing procedures
- POS system proficiency
- Transaction processing
- Queue management
- Sales promotion
- Customer service
- Cash handling
- Merchandise restocking
Interests
Cooking and exploring new recipes, Volunteering in community activities, Outdoor activities, Community volunteer with Beyond Social Services Open to new fields and enthusiastic about exploring diverse career opportunities
LANGUAGES
English
Malay
Mandarin
Work Preference
Work Type
Full TimePart TimeTimeline
CLEANER
WEI SHEN INDUSTRIAL
04.2025 - 06.2025
Cashier Helper
Smashed Burger
01.2025 - Current
Food Server
The Brunch Club
01.2025 - Current
Traffic Marshal
TELEPORT
09.2024 - 09.2025
Banquet Server
EVERGREEN
07.2006 - 12.2010
Primary School - PSLE
Charlton Primary (Xinghua Primary School)
Secondary School - Secondary 3
North Vista Secondary School