IT professional with proven track record of successfully managing IT product development and delivery management, with strong leadership and communication skills. Skilled in developing and implementing delivery processes, managing teams and meeting business objectives.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Agile Delivery Manager
InvestCloud Inc
Singapore
01.2020 - Current
Manage product development teams of Back-end and Front-end developers, QA Engineers, Business Analysts in order to deliver Private Banking digital products on SaaS platform using Agile Scrum project management methodology
Accountable for product delivery in accordance with pre-agreed timeframes and scope through the development of detailed project plans that track and monitor progress
Ensure deliveries meet high quality standards and delivery timelines
Facilitate and participate in meetings and workshops for planning, organisation and delivery
Liaise with internal stakeholders at various levels as well as clients
Responsible for scope management, risk identification and mitigation including the development of contingency plans
Oversee product development at various stages such as requirements analysis, design, development, testing and delivery
Set performance goals and conduct performance evaluation for team members. Act as Agile Coach for development teams
Delivery Project Lead
MphasiS Pte Ltd
Singapore
03.2013 - 01.2020
Support Manager (L3) for Front-Office applications for all sites in
Portfolio Management Systems (PMS) Domain
Served as Single Point of Contact for coordination and communication with all stakeholders for Global Support team
Responsible and accountable for managing yearly budget, scheduling and scoping releases based on discussions with stakeholders, overseeing all activities from inception of release until deployment to production and post production warranty support (3rd line of support)
Responsible for risk management and issue escalation with impact analysis and planning, to minimise impact to scheduled changes in the BPMM-WMIS PMS Support and evolutions releases and also to ensure the stability and availability of the information systems
Implemented Agile SCRUM methodology for Services Division and led the team through IT-Transformation by being the Scrum Master
Worked as Project Manager for “Release Management and Test
Industrialisation” project - defined Release Policy and Release Windows for deployment of releases to various global sites
Reported Release Metrics to Senior Management on a monthly and quarterly basis - leveraging on automation techniques for repetitive tasks
Associate, Release Management
Blackrock Inc
Singapore
03.2009 - 09.2010
Asia-Pacific lead for all IT Release Management activities
Led the implementation of issue tracking software JIRA for Asia-Pacific development teams; also designed and implemented work flow in JIRA
Designed incident escalation plan for global release management team
Worked closely with Change and Configuration management teams during the implementation of UCMDB and change and release policies
Responsible for source code control, branching, tagging and client/server deployment activities for APAC development teams
Led and also carried out CVS to SVN migrations and migrations from vendor-hosted SVN to in-house SVN
Trained and on-boarded junior release management staff
Lead Software Configuration Management Specialist
ADP Canada
Mississauga, Ontario, Canada
08.2007 - 02.2009
Lead architect for all SCM related activities of ADP Canada.
Designed and implemented Software Change and Configuration Management Plan for eSystemsDevelopment department
Established Change Control Board to review, approve and assign change requests; also designed the Change Request Life cycle
Set up the source control repository and framed policies and procedures for branching and deployment
Established build and release procedures and set up nightly build cycles
Responsible for day-to-day SCM activities like merging, tagging, auditing, status reporting, baseline establishment and source control repository maintenance and administration
Trained and directed other team members thus economising huge training costs
Received performance based incentive for initiative shown in strengthening the work flow and introducing ITIL Change and Release Management practices.
SCM Engineer (Build Manager)
Cedara Software Corp
Mississauga, ON, Canada
11.2005 - 07.2007
Configuration Management Specialist for I-Response, Segmentation and Ortho groups at Cedara
Designed and implemented software configuration management plans and build and release procedures for I-Response and Ortho groups
Led a team of four SCM Engineers
Headed the migration of CVS repositories to Telelogic Synergy CM
Played a key role in the design of SCM plan for OpenEyes Technology Group and for a new team set up in India
Authored scripts to automate nightly build and test processes for .NET and JAVA environments
Worked with engineering, quality and management teams to improve the release process
Trained other SCM team members in implementing task based CM.
Awarded performance based incentive for superior performance
Senior Software Engineer
Robert Bosch India Ltd
Bangalore, India
09.2004 - 03.2005
Designed Clearcase Disaster Recovery Plan for the server environment
Played a key role in the design of Technical Configuration Management Plan
Designed SCM Plans for Driver Information Systems Projects.
Provided Clearcase support for users of Car Radios and Driver Information Systems groups
Managed relationships with other departmental leads (i.e., integrator, project developer, project manager)
Developed tools in Perl for automating SCM admin related activities.
Introduced the usage of Clearcase Web Interface
Conducted training sessions for users of development teams
IT Engineer
CMC Limited
Hyderabad, India
07.2002 - 08.2004
Developed a Windows based UI interface for the SCADA OSKER (Open SCADA Kernel) host running on linux platform
Involved in implementing UCM using ClearCase and ClearQuest
Configured and maintained ClearCase on various platforms such as Sun OS,Digital Unix, Linux and Windows
Coordinated with development teams during product integration and release activities
Enforced CM policies and streamlined the release process
Education
Bachelor of Technology - Computer Science and Engineering
SRI VENKATESWARA UNIVERSITY COLLEGE OF ENGINEERING
Tirupati, India
10.1998 - 06.2002
Certification - MANAGEMENT ESSENTIALS
HARVARD BUSINESS SCHOOL ONLINE
Boston, Massachusetts
01.2021 - 03.2021
Skills
Delivery Management
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Certification
Certified Scrum Master
Timeline
Certified Scrum Master
11-2022
Certification - MANAGEMENT ESSENTIALS
HARVARD BUSINESS SCHOOL ONLINE
01.2021 - 03.2021
Certified SAFE Agilist
10-2020
Agile Delivery Manager
InvestCloud Inc
01.2020 - Current
Delivery Project Lead
MphasiS Pte Ltd
03.2013 - 01.2020
Associate, Release Management
Blackrock Inc
03.2009 - 09.2010
Lead Software Configuration Management Specialist
ADP Canada
08.2007 - 02.2009
SCM Engineer (Build Manager)
Cedara Software Corp
11.2005 - 07.2007
Senior Software Engineer
Robert Bosch India Ltd
09.2004 - 03.2005
IT Engineer
CMC Limited
07.2002 - 08.2004
Bachelor of Technology - Computer Science and Engineering
SRI VENKATESWARA UNIVERSITY COLLEGE OF ENGINEERING
MAINTENANCE, RELIABILITY AND TURNAROUND MANAGER at Global Isoprene Latex Manufacturer in SingaporeMAINTENANCE, RELIABILITY AND TURNAROUND MANAGER at Global Isoprene Latex Manufacturer in Singapore