Sreeranjani Mahalingam

• Office management: staff workstation allocation, stationery purchase, and pantry items purchase; locker management.
• Secretariat duties for the Board Oversight Committee.
• Business unit onboarding and offboarding arrangements.
• Orientation arrangements for new hires.
• Schedule interviews.
• Company CorpPass admin duties.
• Coordinate, schedule, and hold meetings with internal and external stakeholders.
• Write meeting minutes, follow-ups, and distribute meeting minutes for meetings with internal and external stakeholders.
• Calendar management of the Executive Director, Chief Medical Officer, and Assistant Directors.
• Assist in monitoring contract status, meeting processes, and budget utilization.
• Assist in the daily operations of the respective departments.
• Manage department documents for sharing via the online sharing portal.
• Personal development and on-the-job training proposal.
• CME point submissions via the SMC/SNB Portal.
• Coordinate travel plans, flights, accommodations, travel approvals, and travel claims for internal and external collaborators.
• Monthly webinar hosting includes the dissemination of electronic marketing materials to internal and external clients, and creating a registration QR code.
• Recording, editing, and uploading webinar videos on social media.
• Attending events and exhibitions to represent the organization and manage exhibition booths at conferences.
• Plan and execute team-building/bonding sessions.
• Purchase corporate gifts for company events.
• Company event catering arrangements: selection of menu within allocated budget for all events and celebrations.
• Create and manage staff leave calendar for the year.

• Manage & oversee Daily Clinic Operations.
• Maintenance of medicines inventory & pharmaceutical supplies for 4 clinics.
• Review of Bills for medicines and pharmaceutical supplies.
• Maintain IT System and Clinical policy updates.
• Generate pathology reports for accuracy.
• Coordinating renewals for existing clinic contracts for medicines and equipment.
• Petty Cash management and weekly bank services for clinic cash float.
• Other ad-hoc duties as per projects.

• Daily submission of insurance for IMC clinics and SmileFocus dental clinics for expat patients and their family members.
• Dealing with several insurance companies such as: Aetna International, Aetna USA, AXA PPP, AP Companies, Roy Medical Insurance, Henner GMC, Now Health, Geo Blue & United Healthcare.
• Generating reports for insurance companies which have to be maintained as low as Zero outstanding for the 90 days credit liability.
• Process of claim payments to patient based on respective arrangements.
• Following up emails based on the arrangements and approvals from respective insurance companies.

• Managing the junior customer service associates of 5 members in my team.
• Managing of patients for Outpatient/Inpatient clinics & wards, Day surgery ward admissions. Collection of payments upon discharged.
• Billing procedures through respective mediums such as medisave claims, insurance claims based on the medical procedures and items used.
• Financial counselling for patients.
• Generating of letter of guarantee for patients based on respective cases.
• Assist on administration for the Business Admin on documentation.
• Assist the marketing department as Marketing Assistant for 1 year.
• Meeting with Cooperate Clients to discuss Health packages.
• Liaise with GP Clinic for appointments and referrals.
• Liaise with Marketing Manager based in Beijing.
• Scheduling of staff roster and monitoring on staff work load to be even throughout all staff.
• Training of new Customer service associates.

• Maintenance of the gym.
• Handling admin documentation and process.
• Promoting of membership packages based on the KPIs.
• Monitoring of customers’ detailed fitness level such as body fat analysis, nutrition guidelines & motivating of customer to improve further.
• Choregraphing of aerobic movements and other fitness arrangements for the customers’ benefits. Routines on daily and monthly basis.

Select candidates for interview.

Short phone interview and interview confirmation.

Orientation arrangements.

Receptionist duties.