Prathab Kumar Srinivasan

• Strategically drive new business in selected accounts in close alignment with the account teams and lead assigned services sales and revenue targets
• Use specialty expertise to penetrate the market segments and evangelize VMware solutions to customers on a partnership basis
• Target and cultivate a professional and consultative relationship with the customer, at the executive level, purchasing and practitioner/IT level, by developing a core understanding of the business needs of the customer within their industry
• Take a leadership role and accountability in working with multi-functional teams to develop winning proposals and submissions (RFQs, RFIs, RFPs)
• Conduct Solution Scoping Workshops with Customer Stakeholders to drive an understanding of the As-Is and through your experiences develop a To-Be architecture
• Document the results of Solution Scoping Workshops and effectively communicate a playback to the Customer
• Understand VMware customer IT environment and requirements and how to align VMware technical value proposition
• Development of proposals and statements of work in conjunction with services and account sales personnel
• Participate in the identification, qualification and prioritization of an opportunity pipeline
• Report revenue and opportunity forecast, pipeline, opportunity status, challenges, and needs accurately and in a timely manner
• Report revenue and opportunity forecast, pipeline, opportunity status, challenges, and needs accurately and in a timely manner

• Strategically drive new business in selected accounts in close alignment with the account teams and lead assigned services sales and revenue targets
• Use specialty expertise to penetrate the market segments and evangelize VMware solutions to customers on a partnership basis
• Target and cultivate a professional and consultative relationship with the customer, at the executive level, purchasing and practitioner/IT level, by developing a core understanding of the business needs of the customer within their industry
• Take a leadership role and accountability in working with multi-functional teams to develop winning proposals and submissions (RFQs, RFIs, RFPs)
• Conduct Solution Scoping Workshops with Customer Stakeholders to drive an understanding of the As-Is and through your experiences develop a To-Be architecture
• Document the results of Solution Scoping Workshops and effectively communicate a playback to the Customer
• Understand VMware customer IT environment and requirements and how to align VMware technical value proposition
• Development of proposals and statements of work in conjunction with services and account sales personnel
• Participate in the identification, qualification and prioritization of an opportunity pipeline
• Report revenue and opportunity forecast, pipeline, opportunity status, challenges, and needs accurately and in a timely manner
• Report revenue and opportunity forecast, pipeline, opportunity status, challenges, and needs accurately and in a timely manner

Delivered complex training on advanced concepts, such as troubleshooting,

architecture and design and advanced infrastructure principles

Collaborate with content development to develop the advanced curriculum,

depending upon the class feedback

Developing custom courses using and extending existing training curriculum

Adapt training delivery to incorporate new methodologies, tools, and processes

Proactively remain current on VMware's product and training portfolio

Proven ability to effectively communicate and demonstrate complex technical

concepts to audiences of various sizes

Assisting engineers in product development by discovering and reporting bugs and

requesting new features in VMware products

Lead and motivate a team of 10+ members to achieve targets

Providing enablement training and overviews to the team to ensure they fully

understand and can promote services and technology offerings of VMware

Virtualization portfolio

Assist Custoemrs to Configure, Manage and Troubleshoot VMware vCloud Air – Cloud

Computing & Virtualization

(Previously known as VMware vCloud Hybrid Service), vSphere, NSX, vSAN & vCloud

Director Environment

• Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
• Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
• Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
• Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
• Experiment and Test Beta Release of ESXi, vCenter Server, NSX related Products and examine the functionality and report to Engineering Team for Bug Fixes
• Collaborating with VMware Partners such as EMC, Cisco to provide speedy resolutions
• Part of a Technical Recruitment Panel for VMware Global Support Services Tower

Provide consultation to HP Enterprise Customers on Products like HP Workstation, HP

Thin Clients, HP Blade PC, HP CCI etc.,

Manage the systems (includes the Blade PC and the Thin Client) in the Data Center with

the help of Altiris Deployment Solution & HP Device Manager

Install required packages and patches on the Thin Clients through Altiris Deployment

Console & HP Device Manager

Well‑versed with all models of Thin Clients used for VDI environment

Work along with Global Competency Center to setup labs for reproducing client issues

in‑house & resolve complex issues

Provide technical recommendation to customers based on the environment

Provide training and refresher training session to the engineers & customers on the

new technologies (includes both hardware and software) implemented on HP CCI,

Virtualization

Configure hardware, Hardware/Software installation of Proliant Blades and

Workstations

Responsible for handling escalation, Scenario simulations and Technical Elevations to

the Engineering team

Rated as Key Performer FY07,FY08 and FHY10

• Improved customer satisfaction by resolving technical issues in a timely manner
• Fulfill Customer request and handling BT Broadband Internet Connection Issues and by checking Router Settings and Configuration
• Configuring Routers and validating Firewall settings
• Co‑ordination between different departments to arrive at a logical conclusion in complex, interrelated departmental Issues

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Began my internship at SPRY Services Pvt. Ltd. in June 2004 and concluded it in November 2004 while being responsible for managing customer care‑related issues during my tenure at E2E SerWizSol Ltd
• Responsible for handling Customer Care related Issues and queries for a Dial Up Internet connection
• Maintain Quality of Service, constantly seeking new ways to improve Customer Service
• Rated as Key Performer for Half YR 2004 – 2005
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.