Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Wong

Summary

Adaptive Operations Manager with a proven track record at Yellow Rental Pte Ltd, enhancing operational efficiency and client satisfaction. Excelled in problem-solving and team leadership, significantly improving service standards. Skilled in operations management and conflict resolution, consistently ensuring top-notch customer service and operational excellence.

Overview

6
6
years of professional experience

Work History

Operations Manager

Yellow Rental Pte Ltd
01.2022 - Current
  • Started up operations and ensured policies and procedures are sufficient with needs of the company.
  • Adjusted personal scope of responsibilities to deal with dynamic demands and needs as needed.
  • Managing front end book keeping while ensuring near 24/7 operations.
  • Managing inventory and supply increments to adjust according to demands.
  • Oversaw product and asset quality maintainence to ensure safety and performance for both clients and owners.
  • Handling of Clients' dissatisfaction, conflicts and providing and actioning a resolution.

Part Time Bar Apprentice

Jigger and Pony Pte Ltd
10.2020 - 10.2021
  • To support the team on the back end to help ensure operational fluidity (Pre-opening, Opening & Closing)
  • To help with operations and ensure high standards for excellent customer experience.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.

Sales Support Temp

GrabFood
12.2019 - 12.2019
  • Bridged potential interested merchants with Grab platform and negotiated terms and rates

Part Time Bar Apprentice

Jigger And Pony Pte Ltd
09.2018 - 11.2019
  • To support the team on the back end to help ensure operational fluidity (Pre-opening, Opening & Closing)
  • To help with operations and ensuring high standards of excellent customer experience.

Education

BBA - International Business

Royal Melbourne Institute of Technology
Singapore
06.2022

BBA - International Business

James Cook University
Singapore
06.2019

High School Diploma -

Shanghai Singapore International School
Shanghai
02.2015

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Employee relations and conflict resolution
  • Customer Service
  • Decision-Making

Timeline

Operations Manager

Yellow Rental Pte Ltd
01.2022 - Current

Part Time Bar Apprentice

Jigger and Pony Pte Ltd
10.2020 - 10.2021

Sales Support Temp

GrabFood
12.2019 - 12.2019

Part Time Bar Apprentice

Jigger And Pony Pte Ltd
09.2018 - 11.2019

BBA - International Business

Royal Melbourne Institute of Technology

BBA - International Business

James Cook University

High School Diploma -

Shanghai Singapore International School

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Spencer Wong