Hi, I’m
Spencer Tan
Summary
Proven track record in enhancing customer satisfaction and sales at The Fat Cow through expert menu knowledge and guest relations management. At Hao Mart Pte Ltd, excelled in data evaluation and financial record maintenance, boosting financial transparency. Skilled in team collaboration and attention to detail, consistently meeting deadlines and exceeding targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
The Fat Cow
Restaurant Server
08.2017 - 08.2021
Job overview
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
Hao Mart Pte Ltd
Finance Intern
09.2021 - 02.2022
Job overview
- Monitored revenue, risk and capital allocations for financial transparency and balance.
- Supported organizational account management duties under direct supervision.
- Developed and maintained database of financial records for clients.
Singapore Armed forces, Singapore
National Service
05.2022 - 05.2024
Job overview
- Operated and maintained armored vehicles.
- Coached and mentored new recruits for motivated, high-performing teams.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Achieved a rank as a Corporal First class, which was reserved for the top 10% of the company
Education
Nanyang PolytechnicYio Chu Kang
Diploma from Accountancy & Finance
03.2022
Skills
- Attention to Detail
- Deadline Adherence
- Team Collaboration
- Data Evaluation
- Guest Relations Management
- Menu Memorization
Hobbies:
Keeping up with Tech developments (AI, Desktop hardware, etc.)
Dabbling in the culinary arts.
Timeline
National Service
Singapore Armed forces
05.2022 - 05.2024
Finance Intern
Hao Mart Pte Ltd
09.2021 - 02.2022
Restaurant Server
The Fat Cow
08.2017 - 08.2021
Nanyang Polytechnic
Diploma from Accountancy & Finance
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