Spencer Chong
Singapore
Summary
An experience housekeeper with more than 24 years of international brand hotels in Singapore. Professional with substantial experience in hospitality management, ready to excel in leadership and maintain high standards. Strong focus on team collaboration, consistently delivering results and adapting seamlessly to changing needs. Skilled in staff supervision, inventory management, and implementing efficient cleaning protocols. Known for reliability and achieving exceptional cleanliness and organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Pan Pacific Serviced Suites Beach & PARKROYAL Serviced Suites
06.2021 - Current
- Company Overview: Serviced Suites with 180 suites for Pan Pacific Serviced Suites and 90 apartments for PARKROYAL brand
- Responsible for approximately 40 staff in housekeeping department and day to day operation of the overall upkeep and look of the property in cleanliness, maintenance, comfort, and presentation of guest’s rooms as well as all public areas
- Establish and/or implement operating procedures and standards
- Plan and coordinate the activities of housekeeping supervisors and their associates
- Coordinate inspection or inspect assigned areas to ensure standards are met
- Apply human resource management skills, such as hiring, training, scheduling, and evaluating performance
- Complete financial management tasks, such as setting and adhering to a budget
- Maintains cost control systems for staffing, linen inventories, and cleaning supplies
- Serviced Suites with 180 suites for Pan Pacific Serviced Suites and 90 apartments for PARKROYAL brand
Executive Housekeeper
Four Points by Sheraton
03.2019 - 05.2021
- Company Overview: Classic Select brands hotel under the Marriott international with 476 rooms
- Responsible for approximately 46 staff in housekeeping department and day to day operation of the overall upkeep and look of the property in cleanliness, maintenance, comfort, and presentation of guest’s rooms as well as all public areas
- Establish and/or implement operating procedures and standards
- Plan and coordinate the activities of housekeeping supervisors and their associates
- Coordinate inspection or inspect assigned areas to ensure standards are met
- Apply human resource management skills, such as hiring, training, scheduling, and evaluating performance
- Complete financial management tasks, such as setting and adhering to a budget
- Maintains cost control systems for staffing, linen inventories, and cleaning supplies
- Classic Select brands hotel under the Marriott international with 476 rooms
- Established guest supplies monthly closing report to keep track the usage and expenses records
- Enhanced the GXP (Marriott’s system) usage in housekeeping operations by eliminating manual work and fully utilize the functions
- Redesign job role from Housekeeping Coordinator to Housekeeping Administrator
- Increased supervisor room inspection quota from no standard requirement to 60 rooms per shift per day
- Established the leaves monitoring chart by ensuring all leaves are cleared on timely manner
- Completed the old mattresses replacement by ensuring guest comfort and comply with Marriott’s brand standards
- Groomed Senior Duty Manager to become Assistant Executive Housekeeper role as part of career development at Four Points By Sheraton Singapore Riverview
Housekeeping Manager
M Social Singapore
02.2016 - 03.2019
- Company Overview: Life style hotel under the Millennium Hotel with 293 rooms
- Part of the pre-opening teams that set up the department in 2016
- Responsible for approximately 30 staff in housekeeping department and day to day operation of the overall upkeep and look of the property in cleanliness, maintenance, comfort, and presentation of guest’s rooms as well as all public areas
- Establish and/or implement operating procedures and standards
- Plan and coordinate the activities of housekeeping supervisors and their associates
- Coordinate inspection or inspect assigned areas to ensure standards are met
- Apply human resource management skills, such as hiring, training, scheduling, and evaluating performance
- Complete financial management tasks, such as setting and adhering to a budget
- Maintains cost control systems for staffing, linen inventories, and cleaning supplies
- Life style hotel under the Millennium Hotel with 293 rooms
- Managed the team well during the first 6 months of 2017 despite occupancy was low and all of them still cooperative and understood situation that we were facing
- Engaged external cleaning contractors for room (Somerset) and IEM and able to foster the teamwork contractor and our permanent staff
- Involved in minor renovation of rooms (shifting of writing table, vanity mirror replacement and alteration of night curtain) and able to complete in tight schedule
- Running the department without an assistant for almost 6 months and yet still can run without major hiccups
- Initiated uniform replacement for front office and Beast & Butterflies as the uniforms were in bad shape
- Initiated festive period decorations and potted plants at hotel driveway to make it more soften
- Introduced self-checker scheme in 2018 to ease off supervisor burden and improve room turn around and career advancement for room attendant
- Increased room attendant room cleaning quota from 17 credits to 18 credits in 2018
Assistant Executive housekeeper
Grand Mercure Roxy Singapore
05.2015 - 01.2016
- Company Overview: City hotel near Changi airport with 576 rooms
- Responsible for overall upkeep and look of the property in cleanliness, maintenance, comfort, and presentation of guest’s rooms as well as all public areas
- Provides supervision and direction to ensure overall housekeeping standards are met
- Responsible for conducting hiring exercises, staff training and staff roster scheduling
- Ensure and supervise all contractual services are timely and in good quality
- To constantly reassess and improve the functionality of existing housekeeping procedures
- Maintains cost control systems for staffing, linen inventories, and cleaning supplies
- City hotel near Changi airport with 576 rooms
Executive housekeeper
Resort World Sentosa
06.2014 - 05.2015
- Company Overview: Casino hotel with five hotels in Sentosa
- Assist Director of Housekeeping in housekeeping department and day to day operation of the overall upkeep and look of the property in cleanliness, maintenance, linen supply comfort and presentation of guest rooms as well as all public areas
- Establish and/or implement operating procedures and standards
- Plan and coordinate the activities of housekeeping supervisors and their associates
- Coordinate inspection or inspect assigned areas to ensure standards are met
- Apply human resource management skills, such as hiring, training, scheduling, and evaluating performance
- Complete financial management tasks, such as setting and adhering to a budget
- Maintains cost control systems for staffing, linen inventories, and cleaning supplies
- Handle special project assigned by Director of Housekeeping
- Casino hotel with five hotels in Sentosa
Housekeeping Manager
Peninsular. Excelsior Hotel Singapore
03.2014 - 06.2014
- Company Overview: City Hotel with 600 rooms
- Responsible for approximately 70 staff in housekeeping department and day to day operation of the overall upkeep and look of the property in cleanliness, maintenance, comfort, and presentation of guest’s rooms as well as all public areas
- Establish and/or implement operating procedures and standards
- Plan and coordinate the activities of housekeeping supervisors and their associates
- Coordinate inspection or inspect assigned areas to ensure standards are met
- Apply human resource management skills, such as hiring, training, scheduling, and evaluating performance
- Complete financial management tasks, such as setting and adhering to a budget
- Maintains cost control systems for staffing, linen inventories, and cleaning supplies
- Handle administrative tasks
- City Hotel with 600 rooms
Executive housekeeper
Amara Sanctuary Resort Sentosa
10.2013 - 03.2014
- Company Overview: Resort with 140 rooms
- Responsible for 30 staff in housekeeping department and day to day operation of the overall upkeep and look of the property in cleanliness, maintenance, comfort, and presentation of guest’s rooms as well as all public areas
- Establish and/or implement operating procedures and standards
- Plan and coordinate the activities of housekeeping supervisors and their associates
- Coordinate inspection or inspect assigned areas to ensure standards are met
- Apply human resource management skills, such as hiring, training, scheduling, and evaluating performance
- Complete financial management tasks, such as setting and adhering to a budget
- Maintains cost control systems for staffing, linen inventories, and cleaning supplies
- Handle administrative tasks
- Resort with 140 rooms
Assistant Executive housekeeper
PARKROYAL on Kitchener Road Singapore
06.2009 - 11.2012
- Company Overview: City hotel under the Pan Pacific Hotel group with 534 rooms
- Responsible for 53 staff in housekeeping department and Assist Executive Housekeeper in day-to-day housekeeping operation
- Housekeeping department scored the highest employee feedback with 92 marks above benchmark of Pan Pacific Hotels group and industry benchmark in 2009 survey
- City hotel under the Pan Pacific Hotel group with 534 rooms
Assistant Executive housekeeper
Pan Pacific Serviced Suites Beach & PARKROYAL Serviced Suites
12.2012 - 10.2012
- Company Overview: Serviced Suites with 180 suites for Pan Pacific Serviced Suites and 90 apartments for PARKROYAL brand
- Pre - opening team for new Pan Pacific Serviced Suites, Beach Road is scheduled to open 1st quarter 2013
- Responsible for overall upkeep and look of the property in cleanliness, maintenance, comfort, and presentation of guest’s rooms as well as all public areas
- Provides supervision and direction to ensure overall housekeeping standards are met
- Responsible for conducting hiring exercises, staff training and staff roster scheduling
- Ensure and supervise all contractual services are timely and in good quality
- To constantly reassess and improve the functionality of existing housekeeping procedures
- Maintains cost control systems for staffing, linen inventories, and cleaning supplies
- Serviced Suites with 180 suites for Pan Pacific Serviced Suites and 90 apartments for PARKROYAL brand
Assistant Executive housekeeper
Meritus Mandarin Orchard Singapore
04.2008 - 04.2009
- Company Overview: City hotel with 1051 rooms
- Responsible up to 90 staff in housekeeping rooms section and assist executive housekeeper in day-to-day housekeeping operation
- Changed room attendant section and number of responsibility rooms from 16 to average of 22 rooms per section
- Implemented staff day off according to operational needs rather than on off day on rotation basis which do not have control and flexibility
- Increased floor supervisor guest room checking quota from average of 24 rooms up to now 45 rooms and above
- City hotel with 1051 rooms
Assistant Housekeeper
PARKROYAL on Beach Road, Singapore
02.2006 - 03.2008
- Company Overview: City hotel under the Pan Pacific Hotel group with 343 rooms
- Centralize all floors guestroom amenities to one store in housekeeping, thus have more control
- Changed room attendant section from single loaded to double-loaded corridors
- Implemented staff day off according to operational need rather than on off day on rotation basis which do not have control and flexibility
- Implemented toots’ system (Amenities supply) for room attendant cart
- Set up par level for room attendant cart
- Increased floor supervisor guestroom checking quota from average less than 10 rooms per day to 50 rooms
- Implemented yearly projects for hotel public areas
- City hotel under the Pan Pacific Hotel group with 343 rooms
Assistant Housekeeper
The Fullerton Hotel, Singapore
07.2005 - 02.2006
- Company Overview: City hotel with 400 rooms
- Responsible for all stock inventory control
- Supervises all housekeeping employees, contractors, hires new employees as needed, terminate employees, when necessary, write warning letter when policy has been violated
- Ensure that property is saleable, well-furnished, and maintained guestrooms, public area and back of the house
- City hotel with 400 rooms
Supervisor
Shangri-La’s Rasa Sentosa Resort, Singapore
07.2002 - 06.2005
- Company Overview: Resort with 454 rooms
- Supervises all housekeeping employees, contractors, hires new employees as needed, terminate employees, when necessary, write warning letter when policy has been violated
- Trains and assigns new employees to work with experienced employee
- Plans the work for Housekeeping Department and distributes assignments accordingly
- Schedules employee’s roster according to the forecasted occupancy
- Resort with 454 rooms
Education
Degree - Hospitality Management
AEC Singapore/Edith Cowan University
Singapore01-2006
No Degree - Diploma Hospitality Management
Stamford College Kuching (AHLA)
Malaysia01-1997
Skills
- Organized leadership
- Work planning and organization
- Staff training and development
- Recruiting and interviewing
- Health and safety regulations
- Task delegation
- Inventory control
- Staff scheduling
Certification
2019
Finance for non-finance manager
Foundations of cleaning
(Marriott International)
Advanced excel spreadsheets
2018
Develop a risk management implementation plan
Implement incident management process
2017
Respond to fire incident in workplace
Apply adult learning principles and code of ethics relating to training
2012
Conduct competency – based assessment
Interpret the Singapore workforce skills qualifications framework
2010
Personal effectiveness – managerial
2009
Learning and personal development – supervisory
Prepare and facilitate classroom training
Additional Information
Name of Referral: Regina Chin
Position: Executive Housekeeper
Company name: Grand Mercure Singapore Roxy
Contact details: +65 9755 1839
Name of Referral: Melati Alui
Position: Director of Human Resources
Company name: Four Points By Sheraton Singapore Riverview
Contact details: +65 9749 4579
Timeline
Executive Housekeeper
Pan Pacific Serviced Suites Beach & PARKROYAL Serviced Suites
06.2021 - Current
Executive Housekeeper
Four Points by Sheraton
03.2019 - 05.2021
Housekeeping Manager
M Social Singapore
02.2016 - 03.2019
Assistant Executive housekeeper
Grand Mercure Roxy Singapore
05.2015 - 01.2016
Executive housekeeper
Resort World Sentosa
06.2014 - 05.2015
Housekeeping Manager
Peninsular. Excelsior Hotel Singapore
03.2014 - 06.2014
Executive housekeeper
Amara Sanctuary Resort Sentosa
10.2013 - 03.2014
Assistant Executive housekeeper
Pan Pacific Serviced Suites Beach & PARKROYAL Serviced Suites
12.2012 - 10.2012
Assistant Executive housekeeper
PARKROYAL on Kitchener Road Singapore
06.2009 - 11.2012
Assistant Executive housekeeper
Meritus Mandarin Orchard Singapore
04.2008 - 04.2009
Assistant Housekeeper
PARKROYAL on Beach Road, Singapore
02.2006 - 03.2008
Assistant Housekeeper
The Fullerton Hotel, Singapore
07.2005 - 02.2006
Supervisor
Shangri-La’s Rasa Sentosa Resort, Singapore
07.2002 - 06.2005
2019
Finance for non-finance manager
Foundations of cleaning
(Marriott International)
Advanced excel spreadsheets
2018
Develop a risk management implementation plan
Implement incident management process
2017
Respond to fire incident in workplace
Apply adult learning principles and code of ethics relating to training
2012
Conduct competency – based assessment
Interpret the Singapore workforce skills qualifications framework
2010
Personal effectiveness – managerial
2009
Learning and personal development – supervisory
Prepare and facilitate classroom training
Degree - Hospitality Management
AEC Singapore/Edith Cowan University
No Degree - Diploma Hospitality Management
Stamford College Kuching (AHLA)
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