Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Personal Information
Hobbies and Interests
Generic
Sow Ying Ng

Sow Ying Ng

Singapore

Summary

Analytical skills and a systematic approach to problem-solving drive success in diverse environments. Extensive experience collaborating with middle and senior management has honed the ability to build strong relationships, particularly in the context of adapting to Thai culture as a Singaporean. Proven leadership and teamwork capabilities contribute to achieving outstanding results, while strong interpersonal and negotiation skills facilitate effective engagement with both internal and external stakeholders. An MBA background enhances business acumen and fosters valuable interactions across various industries, reinforcing a commitment to exceptional customer service.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Manager

IHH Healthcare
06.2022 - Current
  • Work with the hospital team and external stakeholders to ensure compliance with clinical service requirements and regulations and timely completion of the hospital ambulatory care centre.
  • Manage the hospital resources, which include hospital beds, operating theatre and endoscopy rooms utilization to optimize revenue.
  • Manage day to day operations of the hospital.
  • Work closely with Quality Management and HODs for MOH recertification and internal quality audits.
  • Facilitate quality projects across the hospital – new implementation, process improvement.

Senior Manager

Thomson Medical
12.2021 - 05.2022
  • Ensure smooth operations of the 24-hour clinic and specialist centers and implement an effective and efficient system to manage the staff and patients.
  • Analyze the monthly profit and loss and initiate new services to improve the business performance.
  • Work in partnership with marketing department to conduct webinars and implement marketing strategies for the business units.
  • Onboard new specialist doctors with Thomson Medical and prepare contract agreement for signatory, including tour of the hospital and the facilities.

Manager, ICO Partnerships

National Healthcare Group
07.2021 - 11.2021
  • Develop strategies to align, integrate and co-ordinate with the various healthcare partners to manage the population health in NHG region.
  • Work in partnership with MOH, AIC, HPB, ILTC providers, PCN Leaders, NHGP and PHI in NHG regions.
  • Being the workgroup's secretariat includes coordinating meeting dates, preparing presentation slides for the workgroup and taking minutes.

Senior Manager

Raffles Medical Group
10.2016 - 06.2021
  • The in-charge of various clinics clusters and manage the expectations of different clientele.
  • Oversee the entire operations of the clinics and manage a team of employees; to increase clinical and services standards and drive the P&L of the clinics.
  • The vice-chairman of Raffles Clinical Management System (RCMS) project, who drives and implements system change in the network clinic.
  • Work with internal stakeholders, internal IT team and external IT vendor to create the system requirements, conduct user acceptance test (UAT) and successfully implemented the new system across Raffles Medical Group.
  • Setup and manage the Community Care Facility (CCF) and Community Recovery Facility (CRF) at Changi Exhibition Centre with capacity of 4,000 beds to take care of the COVID-19 infected and recovery migrant workers.

Manager

Parkway Shenton
01.2016 - 09.2016
  • The in-charge of Borders Screening project (24 hours operation) between Parkway Shenton and Ministry of Health (MOH).
  • Work closely with Civil Aviation Authority of Singapore (CAAS), Changi Airport Group (CAG) and MOH to fulfil the contract requirements.
  • Work closely with agencies to supply the daily required manpower and scale-up of resources during a pandemic.
  • Manage a team of employees to ensure effective and efficient screening of all passengers from the mandate flight for Middle East Respiratory Syndrome (MERS) before entering Singapore and conduct periodic infection control audits in the work environment.

Deputy Manager

Raffles Medical Group
08.2012 - 12.2015
  • Started with Raffles HealthScreeners clinic.
  • Posted to Raffles Medical at Singapore Land Tower for exposure to GP and Checkup services.
  • Setup new clinic Raffles Medical at Shaw Centre, which comprises of Health Screening, GP and Checkup services. Administrative duties include planning, budgeting, procuring and functioning of the clinic.
  • Oversee the entire operations of the clinics, from policies to procedures and systems improvement to meet the services standards and comply with ISO standards and WSH requirements.
  • Manage a team of employees to ensure effective and efficient operation of the clinics.
  • Work closely with senior management, doctors and internal stakeholders to ensure smooth functioning of the clinics.

Assistant Manager

Parkway Pantai Limited
05.2011 - 07.2012
  • Lead a team to ensure effective provision of radiology related services.
  • Manage and minimize complaints to ensure customers are satisfied with the service provided to uphold the image of the company.
  • Participate in the introduction of new technologies and work processes.

Contracts Executive

Property Facility Services Pte Ltd
10.2010 - 05.2011
  • Maintain contract database, contract administration system and review the performance of contractors.
  • Assist in business development, which includes researching on existing or new business opportunities and preparing of tender documents, proposal and presentation.

Contracts and Account Executive

Maccine Pte Ltd
04.2010 - 08.2010
  • Protect the contract obligations and liabilities of Maccine.
  • Negotiate with clients on agreeable contractual terms to maintain a win-win agreement for both parties.

Strategic Planner

Chartered Square Holding Co. Ltd, Bangkok, Thailand
02.2006 - 08.2009
  • Understand the macro and micro environments of the property business and collect information on our competitors, customers and the environments.
  • Design, analyze and review the company’s long and short term strategic plans with all business managers, using the concept of Balance Scorecard via KPI.
  • Make confidential strategic decisions and initiatives with business managers, which will support the deployment and execution of the company’s strategies.
  • Summarize and present the managerial financial and operational performance of the company to the executive board every month.

Estimator

Commercial Industrial Construction Group (CICG), Melbourne, Australia
06.2004 - 07.2005
  • Co-ordinate with the suppliers and sub-contractors to submit quotations and negotiate for attractive prices for tenders.
  • Perform project costing and ensure the actual cost of materials, supplies and services are within the budget allocated for each project.
  • Carry out resource planning, in terms of labors and materials for on-going projects in the company to minimize cost.

Education

Master of Business Administration -

University of Bradford
10.2013

Specialist Diploma - Statistics and Data Mining

Singapore Polytechnic (SP)
09.2010

Bachelor of Science - Construction Management

Royal Melbourne Institute of Technology (RMIT)
12.2003

Diploma - Building and Property Management

Singapore Polytechnic (SP)
05.2001

GCE ‘O’ Levels - undefined

Dunearn Secondary School
12.1997

Skills

  • Microsoft Word
  • Power Point
  • Excel (especially tables, graphs and formulas)
  • Visio
  • Project
  • MindManager
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Troubleshooting and problem resolution

Accomplishments

  • Collaborated with team in the development of ambulatory care centre at The Heeren.

Certification

  • Root Cause Analysis Training, 2015-07-01
  • Develop A Risk Management Implementation Plan, bizSAFE Level 2, 2015-04-01
  • Rising in Strategic Excellence (RISE) programme by Raffles Medical, 2014-01-01
  • ISO 9001:2008 Awareness & Internal Auditor Training, 2013-04-01

Timeline

Senior Manager

IHH Healthcare
06.2022 - Current

Senior Manager

Thomson Medical
12.2021 - 05.2022

Manager, ICO Partnerships

National Healthcare Group
07.2021 - 11.2021

Senior Manager

Raffles Medical Group
10.2016 - 06.2021

Manager

Parkway Shenton
01.2016 - 09.2016

Deputy Manager

Raffles Medical Group
08.2012 - 12.2015

Assistant Manager

Parkway Pantai Limited
05.2011 - 07.2012

Contracts Executive

Property Facility Services Pte Ltd
10.2010 - 05.2011

Contracts and Account Executive

Maccine Pte Ltd
04.2010 - 08.2010

Strategic Planner

Chartered Square Holding Co. Ltd, Bangkok, Thailand
02.2006 - 08.2009

Estimator

Commercial Industrial Construction Group (CICG), Melbourne, Australia
06.2004 - 07.2005

Specialist Diploma - Statistics and Data Mining

Singapore Polytechnic (SP)

Bachelor of Science - Construction Management

Royal Melbourne Institute of Technology (RMIT)

Diploma - Building and Property Management

Singapore Polytechnic (SP)

GCE ‘O’ Levels - undefined

Dunearn Secondary School

Master of Business Administration -

University of Bradford

Personal Information

Nationality: Singaporean

Hobbies and Interests

  • Adventure Sports
  • Listening to music
  • Playing musical instruments

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Sow Ying Ng