SOUMYA MOHAN
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Business Coordinator (Remote Working)
Proexce United States
09.2021 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased client satisfaction with timely communication and proactive problem-solving skills.
- Create and maintain project scheduled to meet deadlines.
- Manage and prioritize multiple tasks,projects, and deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
Service Manager
DU TELECOM
08.2018 - 07.2021
- Assist in the development of new policies and procedures
- Prepare weekly/monthly service reports for the customer and sales management
- Generate repeat business through successful client follow-up
- Interface and manage the deliverables and performance of functional departments within du
- Track and report on progress against agreed KPI and service metrics
- Finalize detailed reports against agreed Key Performance Indicators
- Consult with Account Managers, organize and conduct regular client's service review meetings to ensure that the performance and utilization of du services meets customers' perception and expectations.
Associate
ERNST AND YOUNG
03.2014 - 11.2017
- A end to HR functional inquiries/process transactions on as assigned in accordance with established policies and procedures.
- Working to achieve the target with mee ng quality, SLA & TAT
- Ensure work instructions ons are diligently followed.
- Ensure all new process updates are incorporated while processing the transactions.
- Process training for new joiners.
- Support EMEIA learning and development team by processing their learning administration activities.
- Generate on demand reports as per the request from learning consultants and ensure the reports are accurately extracted for particpant compliance purpose.
- Support learners to successfully take part in trainings conducted in different places and ensure they are provided the CE to complete their mandatory training compliance
Senior consultant
SUTHERLAND GLOBAL SERVICES
12.2010 - 02.2014
- Handle customer inquiries, complaints, billing questions and payment extension/service requests of U.S Customers.
- Credit Report queries & Credit score queries, Advice on building up the credit scores.
- Adhere to latest training and support standards and procedures.
- Work with customers to ensure that contractual service expectations are exceeded.
- Recommends potential products or services to management by collecting customer informa on and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Education
BBA -
EUROPEAN UNIVERSITY
Singapore2009
Skills
TIME MANAGEMENT
CUSTOMER SATISFACTION
COMPUTER PROFICIENT
CERTIFIED PROCESS TRAINER
Data Management
Training and mentoring
Quality Assurance
Relationship Building
Languages
MALAYALAM
ENGLISH
HINDI
TAMIL
Timeline
Business Coordinator (Remote Working)
Proexce United States
09.2021 - Current
Service Manager
DU TELECOM
08.2018 - 07.2021
Associate
ERNST AND YOUNG
03.2014 - 11.2017
Senior consultant
SUTHERLAND GLOBAL SERVICES
12.2010 - 02.2014
BBA -
EUROPEAN UNIVERSITY
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