Summary
Overview
Work History
Education
Skills
LANGUAGE
Certification
CUST
Timeline
GeneralManager
Sorna Lahta

Sorna Lahta

Summary

Focus on specific successes, measurable outcomes, or standout contributions that demonstrate your skills and strengths.

Describe the changes or improvements that happened because of your work—whether it’s increasing efficiency, boosting revenue, launching new initiatives, or mentoring others. Use clear examples to illustrate your value.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Servie Crew

Daun Bistro
08.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.

QC HANDLER

EBEL INDUSTRIAL
11.2020 - 07.2023
  • Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
  • Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
  • Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
  • Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
  • Reduced damaged goods by employing safe packaging methods and materials.

OPERATOR

AYAMBEST (M) SDN BHD
12.2019 - 10.2020
  • Ensure refrigeration of food in the supply chain.
  • Follow production schedule.
  • Apply requirements concerning manufacturing of food and beverages.
  • Keep inventory of goods in production.
  • Clean food and beverage machinery.
  • Monthly salary: RM 1950

PROMOTER

SOGO THE MALL SOUTHKEY JOHOR BAHRU
05.2019 - 10.2019
  • Provide all the needed information on promoted products and services.
  • Assist customers in finding the suitable product they are looking for.
  • Provide advice and guidance on product selection to customers.
  • Consistently seek new product knowledge to act as an expert for the customer.
  • Engage with customer and discover their wants and needs.
  • Reason for leaving: 6 month contract
  • Monthly salary: RM 1,200

OPERATOR

CELESTICA
05.2018 - 02.2019
  • Ability to work in a fast-paced, high-speed environment, follow standardized work and adhere to safe work practices in a continuous improvement environment.
  • Perform necessary pre-operation activities to ensure proper equipment start-up and operation on multiple pieces of equipment.
  • Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops.
  • Reason for leaving: Transportation problem
  • Monthly salary: RM 1,500

ASSISTANT CHIEF CASHIER

PASARAYA EVERJOY (TUN AMINAH) SDN BHD
03.2015 - 12.2017
  • Scan goods and collect payments
  • Redeem stamps and coupons
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Resolve customer complaints, guide them and provide relevant information
  • Maintain clean and tidy checkout areas
  • Keep reports of transactions
  • Process returns and check to see if items are damaged
  • Reason for leaving: Moving house from Skudai to Masai.
  • Monthly salary: RM 1,400

Education

ADVANCE DIPLOMA - Hotel, Motel, And Restaurant Management

GEA INSTITUTE LEARNING FOR PROFSSIONAL

Skills

  • Product Knowledge
  • Customer Service
  • Teamwork
  • Multitask
  • Sales
  • Punctuality
  • Experience as a Machine Operator
  • Work Independently
  • Customer service

LANGUAGE

Tamil: Spoken-10 Written-10
Malay: Spoken-10 Written-10
English: Spoken-10 Written-10
English
Advanced (C1)

Certification

I hold a Hotel and Restaurant Management Module Certification, which has equipped me with essential skills in hospitality operations, customer service, and food & beverage management. This certification reflects my commitment to professional growth in the hospitality industry and has enhanced my ability to deliver excellent guest experiences.

CUST

Expected Salary: SGD 2500

Timeline

Servie Crew

Daun Bistro
08.2023 - Current

QC HANDLER

EBEL INDUSTRIAL
11.2020 - 07.2023

OPERATOR

AYAMBEST (M) SDN BHD
12.2019 - 10.2020

PROMOTER

SOGO THE MALL SOUTHKEY JOHOR BAHRU
05.2019 - 10.2019

OPERATOR

CELESTICA
05.2018 - 02.2019

ASSISTANT CHIEF CASHIER

PASARAYA EVERJOY (TUN AMINAH) SDN BHD
03.2015 - 12.2017

ADVANCE DIPLOMA - Hotel, Motel, And Restaurant Management

GEA INSTITUTE LEARNING FOR PROFSSIONAL
Sorna Lahta