SORIA GERRYLYN MATRIANO
SG
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Associate
LACOSTE
12.2019 - Current
- Lacoste Raffles City
- Lacoste Takashimaya
- Lacoste Somerset
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a high level of product knowledge, providing accurate information to customers
Sales Associate
RRJ/MR.LEE
09.2010 - 03.2011
- Built relationships with customers to encourage repeat business
- Solved customer challenges by offering relevant products and services
Sales Demonstrator
INT’L TOY WORLD COMPANY
02.2009 - 05.2010
- Assisted customers in making informed purchasing decisions, leading to greater overall satisfaction
- Built rapport with potential clients, resulting in increased customer loyalty and repeat business
On-The-Job-Training
SHARP (Phils) SERVICE CENTER
04.2004 - 06.2004
Education
Two Year Certificate - Electronics Technology
Southern Luzon Polythicnic College
Alabat, Quezon 01.2002 - 01.2004
Secondary -
Alabat Island National High School
Alabat, Quezon 01.1998 - 01.2002
Skills
Computer Literate
Customer support
Customer service
Team collaboration
Problem resolution
Customer engagement
Closing techniques
Building rapport
CRM proficiency
Computer skills
Excellent communication
Resident Status
Permanent Resident
Availability
Immediate
Personal Information
- Age: 38
- Date of Birth: 30/04/1985
- Nationality: Filipino
- Marital Status: Married
Timeline
Customer Service Associate
LACOSTE
12.2019 - Current
Sales Associate
RRJ/MR.LEE
09.2010 - 03.2011
Sales Demonstrator
INT’L TOY WORLD COMPANY
02.2009 - 05.2010
On-The-Job-Training
SHARP (Phils) SERVICE CENTER
04.2004 - 06.2004
Two Year Certificate - Electronics Technology
Southern Luzon Polythicnic College
01.2002 - 01.2004
Secondary -
Alabat Island National High School
01.1998 - 01.2002
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