SOPHIE MICHL

• Implemented ESG initiatives
• Organising quarterly events such as mental health week and health awareness week
• Coordinating meetings, communications, and travel arrangements
• Planning of annual company events with up to 150 customers
• Crafting bespoke job descriptions across departments to enhance role clarity and drive organizational efficiency

• Participated in customer support, addressing inquiries and resolving issues
• Assisted in applicant preselection and interview organisation
• Communicated with external stakeholders, clients and partners on behalf of the director

• Creating customised itineraries for South Africa and Namibia, taking into account individual customer requests
• Designing and editing appealing photo content as well as precise and informative descriptions for the Sinclair's Africa customer App

• Advised national and international entrepreneurs and Start-ups on business requirements and registrations
• Built networks and represented the Office of the Point of Single Contact

• Provided written and telephone advice on topics relevant to the Chamber
• Actively participated in customer support, processing inquiries, and solving problems

I completed a three-year vocational training program as an Office Management Clerk, which combines practical work experience with business-related coursework. This dual education system is specific to Germany and provides a strong foundation in administration, customer service and organizational processes.

• Welcoming and assisting VIP guests
• Handling guest complaints and special requests
• Ensuring an exceptional guest experience
• Communicating with other departments to fulfill guest needs
• Monitoring and improving guest satisfaction