Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sophie Lim

Summary

Multiple experiences having to provide quality customer service and am confident approaching customers. Able to professionally communicate with customers through email and social media accounts, while tending to their needs and problems effectively. Experienced in processing transactions on POS system, handling cash and arranging merchandise. Works smoothly in a team, as well leading one. Well-versed in promoting products to customers based on their needs as well as keeping up with the current trends. No matter the environment, am able to adapt to new challenges and tasks.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Littered With Books
11.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Conservation Ambassador (River Wonders)

Mandai Zoo
11.2022 - 12.2022


  • Greeted customers and clients to create welcoming atmosphere.
  • Approached customers and gave them a chance to learn about conservation and anatomy facts about the wildlife in the exhibitions.
  • Learned to present lengthy information in an engaging manner by incorporating games and using humor.

NDP Usher

Heartware Network
05.2022 - 08.2022
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly customer service by greeting viewers and specialising to their needs.
  • Maintained updated knowledge of event information to provide guests with accurate details.

Education

Diploma in Hospitality And Tourism

Nanyang Polytechnic
Singapore
2026

CHIJ Secondary
Singapore
2023

Skills

  • Customer Service
  • Displaying Attractive Setups
  • Problem-Solving
  • Teamwork and Collaboration
  • Reliability and punctuality

Accomplishments

- 'Mother Mathilde' award for 'outstanding leadership'.

- NYAA Silver Award, dedicating over 80hours in achieving it, with 60 of them being volunteer work.

Timeline

Retail Sales Associate

Littered With Books
11.2023 - Current

Conservation Ambassador (River Wonders)

Mandai Zoo
11.2022 - 12.2022

NDP Usher

Heartware Network
05.2022 - 08.2022

Diploma in Hospitality And Tourism

Nanyang Polytechnic

CHIJ Secondary

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Sophie Lim