Sophie THI PHAM
Singapore
Summary
An energetic person with valuable experiences in Client Service Operation; Sale & Marketing. Independent, cheerful, strongly self-motivated and able to work under pressure. Possess high adaptability in new environment and enjoy interacting with people from different countries and cultural backgrounds. Articulate in problem solving.
Overview
12
12
years of professional experience
Work History
Client Success Manager
Visa Worldwide Pte,ltd
04.2022 - Current
- Provide operational leadership for clients and internal stakeholder organizations
- Led and resolved Incident Management
- Monitor client’s authorization performance rate and identify VAS opportunities to uplift performance
- Stay current with industry and client trends
- Stay on top of key Visa mandates and rule changes, articulating technical changes and analyzing impacts in consultation with clients
- Deliver support for Visa’s biannual business enhancements and all Visa mandates
- Proactively identify additional business opportunities and drove value-added services based on client’s pain points and actual needs
New Business Associate
Teledirect Singapore
06.2021 - 03.2022
- Generate and qualify actionable leads from Google
- Monitoring clients' ad performance and providing optimization recommendations
- Managed sales cycles till closed deals
- Create consultative sales presentations using industry knowledge, market trends, and company advertising solutions
Client Solution Senior Specialist
Cognizant Technology Solution at Facebook, Singapore
09.2016 - 11.2020
- Subject Matter Expert for all operational issues within the FB and IG platform
- Monitoring clients' ad performance and providing optimization recommendations
- Collaborated closely with Account Executives (AE) to identify upsell opportunities
- Conducted regular Quarterly Business Review (QBR) meetings to identify performance and opportunities
- Kept up to date with product knowledge and analyzed industry trends among clients
Order Management & Production Planner
British American Tobacco,Singapore
09.2015 - 09.2016
- Managed monthly order management processes to ensure timely and accurate fulfillment
- Planned and executed forecast material with manufacturer factories based on client demand, ensuring cost savings by minimizing material wastage
- Developed a Monthly Report Card for the End Market, tracking key KPIs to monitor performance and drive improvements
Order management & Account Receivables
Procter & Gamble, Singapore
04.2014 - 06.2015
- Managed monthly order management processes to ensure timely and accurate fulfillment for FMCG
- Responsible for outstanding receivables and adjustments
- Implemented process improvements to reduce customer receivables and adjustments
- Owned the results and streamlined various work systems and measures
Sales and Marketing Representative
OSAC International College, Singapore
07.2013 - 04.2014
- Managed cold and warm leads with existing partners overseas
- Planned and executed marketing campaign seminars in overseas markets
- Contributed to marketing initiatives to enhance school reputation and promotion
Education
Bachelor (Hons) - Hospitality Management
University Of Central Lancashire
05.2013
Diploma & Advance diploma - Hospitality and Tourism Management
Informatics
03.2012
Junior High School - Mathematics, English and Vietnamese Literature
Nguyen Khuyen Junior High School
01.2006
Languages
English
Vietnamese
Activities
Volunteer executive, Singapore Red Cross, 2007
Preferred Name
Sophie
Personal Information
- Place of Birth: Viet Nam
- Date of Birth: 01/01/90
- Gender: Female
- Nationality: Singaporean
Timeline
Client Success Manager
Visa Worldwide Pte,ltd
04.2022 - Current
New Business Associate
Teledirect Singapore
06.2021 - 03.2022
Client Solution Senior Specialist
Cognizant Technology Solution at Facebook, Singapore
09.2016 - 11.2020
Order Management & Production Planner
British American Tobacco,Singapore
09.2015 - 09.2016
Order management & Account Receivables
Procter & Gamble, Singapore
04.2014 - 06.2015
Sales and Marketing Representative
OSAC International College, Singapore
07.2013 - 04.2014
Diploma & Advance diploma - Hospitality and Tourism Management
Informatics
Junior High School - Mathematics, English and Vietnamese Literature
Nguyen Khuyen Junior High School
Bachelor (Hons) - Hospitality Management
University Of Central Lancashire
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