SOPHIA DANILA WONG
Singapore
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gym & Spa Assistant
Ritz Carlton
09.2023 - Current
- Greet guest
- Top up water and towels
- Sanitize equipments when no guest is around
- Provided excellent customer service to members and guests of the gym, including answering questions and resolving complaints
- Performed administrative tasks such taking phone calls
- Assist with gym members laundry
Part Time Service Crew
Charteraise
12.2023 - 04.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Retail Assistant
Uniqlo
01.2023 - 05.2023
- Operated cash registers to process customer transactions
- Displayed strong organizational skills, ensuring store displays were neat and orderly at all times
- Developed excellent customer service skills, including providing advice on product selection to customers
- Engaged customers in friendly and professional dialogue about product needs
- Completed daily store opening and closing tasks
- Gained experience in merchandising and stocking shelves for retail products
- Updated price tags on items as dictated by store policies
- Maintained merchandise on sales floor by stocking racks, counters, and displays
Computer Technician
Star Shield
07.2022 - 12.2022
- Installed and configured hardware components such as motherboards, processors, RAMs, hard drives, optical drives and other peripherals
- Troubleshot computer systems to diagnose hardware and software issues
- Installed necessary drivers for peripheral devices such as printers, scanners and web cameras
- Assist with store opening and closing
Ice Cream Scooper
Overscoop
01.2022 - 06.2022
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed daily cleaning tasks, such as mopping floors, washing dishes, and sanitizing equipment
- Provided friendly, courteous service that exceeded customer expectations
- Assist store manager with scooping the ice cream, making the waffles and beverages
- Demonstrated proficiency in scooping a variety of ice cream flavors with precision and accuracy
- Operated cash registers to process customer transactions accurately and efficiently
Education
Higher Nitec in Business Information Systems -
Institute of Technical Education (ITE)
03.2025
Nitec in Infocomm Technology -
Institute of technical education (ITE)
02.2023
N Level -
Woodgrove Secondary School
12.2020
Skills
- Customer Experience
- Guest Relations
- Desktop and laptop installations
- Computer Troubleshooting
- Installation and Repair
Certification
- Certificate in Young Engineer Award (Bronze)
- Certificate in Young Engineer Award (Silver)
- Certificate in Media Computing Competition Animation Category (Bronze)
- Certificate in Media Computing Competition Game Category (Silver)
Timeline
Part Time Service Crew
Charteraise
12.2023 - 04.2024
Gym & Spa Assistant
Ritz Carlton
09.2023 - Current
Retail Assistant
Uniqlo
01.2023 - 05.2023
Computer Technician
Star Shield
07.2022 - 12.2022
Ice Cream Scooper
Overscoop
01.2022 - 06.2022
Higher Nitec in Business Information Systems -
Institute of Technical Education (ITE)
Nitec in Infocomm Technology -
Institute of technical education (ITE)
N Level -
Woodgrove Secondary School