Sophia Voo

Work History

Direct selling

NUSKIN

01.2022 - Current

Sincerely help people who needs healthy lifesyle.
Passionate with grooming and training.
Knowledge on nutrition and health.
Identified opportunities for upselling products and services, contributing to increased sales figures.
Identified opportunities for upselling additional services, contributing to revenue growth within the organization.
Collaborated with medical directors to review patient care reports and discuss opportunities for improvement in treatment protocols.
Identified opportunities for upselling by creating bundles or cross-selling related items within the same category.

Front Office Receptionist

Swiss Hotel Merchant Court

01.2003 - 02.2024

Reduced wait times for checked in and checked out guests, promptly answering phone lines and directing calls as needed.
Maintained clean reception area to promote positive, professional environment for clients.
Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Greeted guests professionally and provided friendly, knowledgeable assistance.
Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Identified visitors' needs to offer solutions and information.
Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs.
Developed strong relationships with guests through excellent communication skills and genuine attentiveness to their needs.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Account Executive

Building Construction Information

03.2015 - 03.2018

Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Managed multiple accounts and Key accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Negotiated contracts successfully, securing favorable terms for both the company and clients.
Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Streamlined account management processes for increased efficiency and improved client retention rates.
Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
Enhanced team performance, sharing best practices and mentoring junior account executives.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Kept detailed records of daily activities through online customer database.

Guest Relations Officer

Pan Pacific Hotel Group

03.2004 - 03.2007

Managed VIP guest relations, ensuring exceptional service levels were met at all times.
Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Assisted guests with check-ins, account inquiries, and any additional services needed.
Coordinated special requests from guests, including transportation arrangements or local activity bookings.
Trained new staff members on company policies, procedures, and customer service standards.
Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Assisted in updating hotel information systems for streamlined operations and better data management.
Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Collaborated with hotel departments to ensure seamless guest experiences during their stay.
Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Kept detailed records of all guest transactions throughout their stay for accurate billing at checkout time.
Answered guest inquiries and provided information regarding hotel services and amenities.
Provided timely assistance with any issues that arose during a guest''s stay, ensuring quick resolution of problems.
Conducted regular room inspections to maintain high-quality accommodations for all guests.
Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Followed up with customers about resolved issues to maintain high standards of customer service.
Met customer call guidelines for service levels, handle time and productivity.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.

Summary

Work History

Direct selling

Front Office Receptionist

Account Executive

Guest Relations Officer

Education

Bachelor Honor Degree - Tourism And Hotel Management

Skills

Timeline

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