Assistant manager
CREATIVE EATERIES
03.2023 - Current
Hi, I’m
SOPHIA TEO QI FEN
Singapore
Summary
Self-motivated and hardworking employee, determine and dedicated to complete all the task given on time.
Work History
CREATIVE EATERIES
Assistant manager
03.2023 - Current
Job overview
- Conduct outlet briefings and ensure that communication takes place in the team
- Ensure that Restaurant's logbooks are up to date
- Ensure that guest needs and expectations are met by providing a professional and efficient service that is aligned to MOHG's standards
- Handle all guests' requests and complaints politely, promptly and professionally
- Guide the team to ensure that guest satisfaction is monitored and where appropriate, rectified
- Ensure colleagues' grooming standards are being met and maintained to demonstrate a professional image for our guests
- Liaise with the Culinary team to ensure consistent food quality and presentation
- Liaise with other departments to ensure that supplies are replenished timely and Restaurant's features are in good and clean conditions at all times
HAI DI LAO
Waitress (Trainer)
01.2021 - 03.2023
Job overview
- Join the company as waitress
- Promoted to be the trainer based on good performance and appraisal from manager and compliment from customer
- Other than handling the task a waitress, appointed be the trainer to train new hire staff
- Patience and dedicated to complete the task given
- Self volunteer on the task to handle supply & demand of the material
- Received multiple compliment from customer on the good services given
HUA BAN
Marketing
01.2015 - 08.2017
Job overview
- Responsible to promote & sell the product of company to client
- Handling the sales of retail shop, friendly and kind to customer and meet their expectation
- Managing the inventory to ensure supply & demand is healthy for daily operation sales
SKIN PERFECT
Beauty Consultant
01.2020 - 01.2021
Job overview
- Patience in handling customer request
- Provide the advice & suggestion on the product to customer based on experience and knowledge
- Backup colleagues when not around and work extra time when requested by the manager
SMALL POTATO ICECREAMY
Supervisor
01.2017 - 10.2019
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Biz champ international collegeSingapore
01.2025
Citizen Middle School
HIGH SCHOOL DIPLOMA
01.2014
Skills
- CAPABLE OF WORKING INDEPENDENTLY WITH MINIMUM SUPERVISION
- TIME MANAGEMENT
- GOOD TEAM PLAYER
- GOOD TEAMWORK
- SELF-MOTIVATED
- FAST LEARNER IN NEW ENVIRONMENT AND WILLING TO SEEK ADVICE FROM SENIOR OR MANAGER
Languages
Mandarin
Bilingual or Proficient (C2)
English
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Personal Information
- Date of Birth: 08/25/97
- Nationality: Malaysian
Awards
- Best Employee from Hi Di Lao Hotpot
- Best Employee Reward from Creative Eateries
Timeline
Waitress (Trainer)
HAI DI LAO
01.2021 - 03.2023
Beauty Consultant
SKIN PERFECT
01.2020 - 01.2021
Supervisor
SMALL POTATO ICECREAMY
01.2017 - 10.2019
Marketing
HUA BAN
01.2015 - 08.2017
Biz champ international college
Citizen Middle School
HIGH SCHOOL DIPLOMA